houseoftents.co.uk

Reviews:

All ways good service and good products

I bought 5x5 pro plus marquee four years back. I had couple of queries before buying. Their technical team was quite helpful and marquee was delivered on time. Assembly Instructions 4 years back were not ideal, but they have recently improved them. I sometimes have to refer to them during installation, so downloading a fresh pdf copy comes in handy. Assembly for the first time took me couple of hours. You need atleast 2 people, but some steps require 3-4 people. I have assembled it few times over the years, so now I can assemble it within an hour. This marquee is solid and perfect for parties during colder and windy weather. I recently needed help with couple of spare parts and their customer service team promptly sorted them out for me.

Very swift delivery and we were kept well informed about progress.

Very efficient and good value for money

Received the delivery very quick and on time Have not opened yet so proof of quality still to come

Very good and quick service

Easy to order. fast delivery. On checking contents, we discovered that one pole was damaged. We phoned the help line and a replacement was delivered within two days. We haven't erected the tent yet but the instructions are easy to follow and the structure looks to be very good.

Well engineered product

Still waiting for resolution. The item purchased was delivered damaged so was rejected as advised by the delivery driver. You can not trust their word, they said they will send out a new boxed item for the damaged one but House of tents just re-boxed all the bits they could find and re-shipped in a random box. Over 60% of the hardware is missing. House of Tents treat customers as idiots and also they are not based in the UK so they have not stock in hand. They have zero regard for their customers time and expect you to do all the work to fix their mistakes. When you complain you get told that no one is around to make decisions and that if you want your money back you have to take more time off work to help with the return of the rubbish they have shipped out and this is your problem and not thiers.

Timely delivery, good quality. Area of improvement - Improve the quality of assembly instruction. Online manual and the book manual do not match. There should be separate video and instruction depending on the size ordered.

Goods arrived very promptly. I have’t yet installed them, but if they are as good as the original I will be very pleased

At their request I refused delivery of an incorrect item on Feb 22nd. Now on March 14th I am still awaiting a refund and they say they are following procedure. It does not take this long to arrange a refund so I can only assume the policy is not to honour their side. Be careful. I

Goods arrived earlier than expected but plenty of messages to inform of date and time. Delivery driver was friendly and efficient. Goods well packed. Cannot suggest any improvement required.

Was very surprised how quickly they delivered. There was some damaged Poles and these were replaced with in a couple of days . I can't complain about the service I received from them have not had chance to put up marquee as yet but everything seems as it should be

I am still awaiting a refund of invoice 700952803 from Feb 22nd , a delivery which was refused on instructions from House of Tents having sent the wrong colour, I have paid for and received the correct colour but I am still awaiting the refund-now 18 days!

Tent broke after a couple of weeks and they said we couldn't exchange it as there was no warranty

Easy to use website. Very prompt delivery