meaco.comReviews

Not delivered...

It's as if Mum and Dad have gone away and left the kids in charge! We needed 22 dehumidifiers (yes, 22!) so I read the Which report, decided on a Meaco, read some glowing reviews about their customer service, so went directly to their website to order one to begin with. Big flashing box telling me to order within the next hour or so (by 1.00pm) to get next day delivery, so I ordered. I received an automated message confirming the order with next day delivery and advice that I would be notified upon despatch. Heard nothing more that day or the next so I emailed to enquire. I was told that they had the order, and it was in their system and I would receive notification when it was due to arrive. I asked why my confirmation email specifically told me that I would receive it the next day and I'd heard nothing. I was told that Parcelforce collections were the cause of the problem. There was no explanation from the agent other that to blame either Covid-19 or Parcelforce. There was no offer to compensate, even by offering a warranty extension, so I cancelled. I'm still waiting for a refund eight days later, so I suppose I'll need to contact them again. An interesting footnote is that by then having to shop around I found the very same item £40 cheaper elsewhere, but they only had 15 in stock!

Poor customer service Item not shipped and delivered to the date agreed on ordering. No help provided when calling to find out what was happening with the item and when it would be delivered - advised all staff who dealt with such queries were on holiday and the individual who answered the phone did not have any access to the system nor any contact numbers for the distribution centre to find out the status. A day after it was supposed to be due I did receive an email updating me, however, very frustrating and overall poor service - if you cannot guarantee a delivery date then you should not say you can and staff should be given the ability to at least find out status of orders.

Ordered for next day delivery, one week on and no item has arrived. Even with festive bank holidays 3 working days have passed so that is not an excuse. Rang customer services to be told nobody could help cancel the order and had to take delivery and then arrange return myself. What a waste of time. I wish I had ordered elsewhere.

I bought a next day delivery. After a week the parcel has not arrived yet and Meaco's offices are closed! Unbelievable. No-one is available to reply nor to cancel my order. Worst company ever. Avoid absolutely.

Water is still on my children Windows even after leaving it on in their room for about 2 day.

I ordered the 650 model and sadly it didn't work at all. I tried my own USB cable, a new battery in the remote - nothing. It took them two goes to collect it, the tracking shows they received it days ago, but they've stopped replying to emails and haven't refunded my money. Have filed PayPal claim to try to get my money back. Avoid like the plague.

Promised next day delivery. 1 week later after no communication I telephoned to be told that the order had still not been despatched. I was promised a refund and despite chasing no refund has been forthcoming. Their products might well be good, but their customer service and logistics are very poor. Avoid.

Told delivery time did not turn up.contacted meaco gave me another date I phoned next day to confirm told me stock still in warehouse can't tell me when it will be delivered. No one contacted me in regard to how long it will be.so I cancelled my order.

Machine doesn’t cool the room more than 1.5C and there is no answer on the telephone. How do I return this useless machine?

am still waiting for this product but 2nd time review has been requested ?

The item ordered is still on preorder, so not really sure what to say ?.

Still waiting for delivery will not use this sight again

We haven’t received the order

Terrible