meaco.comReviews

Ordered 19th with 2-3 day delivery phoned 27mins waiting on 21st to see when delivery was as just had hip replacement surgery and needed someone here customer service told me I would get email that night and delivery next day got email telling me delayed phoned 45 mins waiting to speak to customer service asked why I was lied to when they knew it was delayed phoned again told couldn’t get delivery date but I would get a text when being delivered no text turned up just as husband was going shopping 5mins later and would have been left on doorstep spent god know how much on calls as not a free no pensioner got apology not very satisfied with being lied to if they had said no stock I could have brought elsewhere communication very poor

Terrible service and no interest in helping customers. I ordered on the site with guaranteed delivery by Wednesday - the order button on the site said ‘order within X minutes for delivery by Wednesday’. It’s now the following Monday and still nothing. I’ve called 3 times and customer service have been no use, they just say ‘we’re really busy and there is nothing we can do’, no attempt to help, and have told me within 48 hrs each time which has turned out to be lies. They have also repeatedly told me that I’m wrong and the guaranteed delivery button wasn’t there - since it’s the only time I’ve been on or ordered from the site. I can be sure it was.

Please tell the truth . I placed an order and when it didn’t arrive on the day stated I was lied to about when it was actually going to be delivered . I’ve taken three days off to cover the days you said it was to be delivered and it’s still not here so asked to cancel it . I was told it was cancelled and that I would be told when my refund is processed ..,, so it hasn’t actually been dispatched then as I was told ? If I hadn’t been lied to I would have waited but this customer service is shocking . Shame as I have several meaco items but probably won’t buy any more after this experience . Honesty is ALWAYS the best policy

The order was placed on the 19th and next day delivery was promised. The next day I was told delivery was now due by the 21st or 22nd. Delivery took place on the 23rd. Also I phoned to ask for a refund on the 20th, needless to say I still haven't had a phone call to process the refund. Now I'm going to have to incur further costs to send it back! I'm disgusted by this lack of anything resembling customer service

Ordered 2 air conditioning units on Monday morning for delivery by Wednesday, but ‘due to demand’ they didn’t dispatch until Thursday and they arrived Friday afternoon (by which time, the heatwave had passed). What’s the point in setting customer expectations, to then fail to dispatch in the states time? Epic fail!

Delivery courier very bad services. Leaving insufficient information regarding where the items were left. No door number of neighbour where the items are, ending up knocking everywhere & no success in the end. Call Royal mail to check.

Placed the order and advert guaranteed delivery by Wednesday 21st now 5 days later still no air condition unit and get an email to leave a review……… Rang customer services and they just blamed the hot weather on extra orders.

When you advertise next day delivery when ordered before 1pm you should deliver the item next day. I order the item on Monday before 1pm and this is now the following Monday and still not received my item. very poor service.

still waiting for our order to be delivered after being told it would be 2 days, then that it had been delayed but should be no more than 24-48 hrs. we are still waiting, but have not received any further emails.

I can't give a review as I have not received my order one week after placing the order.

no product. 2 weeks since ordered. said next day delivery. still waiting

Haven't received my order yet😡 not happy😡

Have not received order yet

Ordered direct from the manufacturer hoping they'd make more money rather than lose a cut to an online retailer. On the day of expected delivery I had received no notifications. I contacted customer service who explained that they'd had a lot of orders in and so it was going to be late. I expressed my frustration at receiving no update from them and that it would be late. Customer service's response was "would I like to cancel." Terrible. If they'd given a heartfelt apology I'd have waited the few days to receive the fan but I did not feel valued as a customer. Cancelled the item and will buy a different product.

Terrible service. Item showing in stock and ordered with next day delivery. Still waiting and it's almost been two weeks. Lady on phone was rude too for no apparent reason

Deliver when you say you will or communicate late orders and not wait for customer to phone

Ordered June 14th with next day delivery, now June 21st and still awaiting product…

RUBBISH DELIVERY CHEAP PIPE NOT WORTH £12

It's as if Mum and Dad have gone away and left the kids in charge! We needed 22 dehumidifiers (yes, 22!) so I read the Which report, decided on a Meaco, read some glowing reviews about their customer service, so went directly to their website to order one to begin with. Big flashing box telling me to order within the next hour or so (by 1.00pm) to get next day delivery, so I ordered. I received an automated message confirming the order with next day delivery and advice that I would be notified upon despatch. Heard nothing more that day or the next so I emailed to enquire. I was told that they had the order, and it was in their system and I would receive notification when it was due to arrive. I asked why my confirmation email specifically told me that I would receive it the next day and I'd heard nothing. I was told that Parcelforce collections were the cause of the problem. There was no explanation from the agent other that to blame either Covid-19 or Parcelforce. There was no offer to compensate, even by offering a warranty extension, so I cancelled. I'm still waiting for a refund eight days later, so I suppose I'll need to contact them again. An interesting footnote is that by then having to shop around I found the very same item £40 cheaper elsewhere, but they only had 15 in stock!

Poor customer service Item not shipped and delivered to the date agreed on ordering. No help provided when calling to find out what was happening with the item and when it would be delivered - advised all staff who dealt with such queries were on holiday and the individual who answered the phone did not have any access to the system nor any contact numbers for the distribution centre to find out the status. A day after it was supposed to be due I did receive an email updating me, however, very frustrating and overall poor service - if you cannot guarantee a delivery date then you should not say you can and staff should be given the ability to at least find out status of orders.