meaco.comReviews:
1,847 reviews in the last 12 months7,782 total reviews
Excellent
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Top positive review
9 Nov 2023
Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?
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Top negative review
23 Jan 2024
Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com
12 Oct 2023
Verified review
Ordering was relatively easy - once I had decided which product should be the most appropriate for the situation
Was impressed with the next day delivery!
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Answer by meaco.com
12 Oct 2023
Thank you for your review.
10 Oct 2023
Verified review
They sold me a dehumidifier which is not fit for purpose as it will not work properly in a garage which has air brick venting. It keeping going when it should cut out +/-3% of 55%. They will not give me a refund but keep asking me to put the unit in another room which is sealed. No point as if it works in my house where there is not damp I would not need the unit. They say on their website not to seal air vents in a garage as it would cause condensation yet they keep emailing saying to seal it up for the unit to work properly. Would never buy from them again.
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Answer by meaco.com
11 Oct 2023
Thank you for your review. Your emails are being replied to and we can get the unit in for inspection when you provide the required details.
3 Oct 2023
Verified review
I ordered HEPA replacement filters for my dehumidifier 9 working days ago. I have still not received them and have had no contact from company.
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Answer by meaco.com
4 Oct 2023
Sorry about this, I have raised a case to investigate. A team member should be in contact to confirm.
25 Sept 2023
Verified review
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Answer by meaco.com
27 Sept 2023
Thank you for your review.
24 Sept 2023
Verified review
Poor response to delivery & no price match to then drop their price - farcical
Poor response to delivery, but would not help when the order got mis-delivered. Also wouldn't price match for £20 - but then I bought from a reseller for £20 less - and subsequently saw them drop their price to the same! What a farce.
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Answer by meaco.com
27 Sept 2023
Sorry for your experience, we do not price match in order to win business, we are happy for our products to be sold from our approved resellers. Thank you for your review.
22 Sept 2023
Verified review
Abysmal customer service!
I ordered a remote control on the 9th of September and I am still waiting to receive it despite sending e mails regarding its whereabouts! Very poor service as I really needed it!
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Answer by meaco.com
27 Sept 2023
Apologies for the delay, please call us to get an update on your case if still required.
21 Sept 2023
Verified review
Excellent service, great product. The water container design needs to be improved, difficult for pensioner with Arthritis to extract and empty.
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Answer by meaco.com
21 Sept 2023
Thank you for your review.
TF
T F.
York
18 Sept 2023
Verified review
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Answer by meaco.com
19 Sept 2023
Thank you for your review.
13 Sept 2023
Verified review
Still not received spare part, and no response to email
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Answer by meaco.com
13 Sept 2023
Hi there, thank you for your feedback.
I've been unable to find your email, please check it has been sent to customerservice AT meaco.com
Alternatively please call our team to discuss.
10 Sept 2023
Verified review
I have not had my order received after a week, no response to email regarding this. Bad service as far as I am concerned.
Will have to keep pressing for delivery of item I have legitimately paid for.
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Answer by meaco.com
11 Sept 2023
Thank you for your review, this has been dealt with, please allow for a week for delivery.
29 Aug 2023
Verified review
Received the fan 5 days ago it didn’t work the metal spindle doesn’t go round, I have sent a video had 2 live chats and still haven’t received a returns label really not happy
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Answer by meaco.com
29 Aug 2023
Thank you for your review, apologies for the delay, as we have had a bank holiday we are working to reply to all enquiries as quickly as possible.
28 Aug 2023
Verified review
My order has not arrived. I have e mailed Meaco and they have not replied.
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Answer by meaco.com
29 Aug 2023
Thank you for your review, apologies due to the bank holiday weekend there are delays in response time. I can see your email was sent Thursday, the team are working hard and will endeavor to reply to you as soon as possible. Alternatively you can call our team to discuss.
24 Aug 2023
Verified review
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Answer by meaco.com
24 Aug 2023
Thank you for your review.
DM
David M.
Peterhead
24 Aug 2023
Verified review
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Answer by meaco.com
24 Aug 2023
Thank you for your review.
DS
David S.
London
13 Aug 2023
Verified review
The air conditioning was delivered within one working day
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Answer by meaco.com
16 Aug 2023
Thank you for your review.
8 Aug 2023
Verified review
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Answer by meaco.com
11 Aug 2023
Thank you for your review.
8 Aug 2023
Verified review
Happy with service and products
We love our Meaco dehumidifer/air purifier. For awhile we weren't able to get filters from anywhere, which made me a bit skeptical that we should have purchased a dehumidifier only. Now that filters have restocked and are available again, we are very happy with the difference having a Meaco unit in our house to keep the moisture balanced and musty smells to a minimum. Your website is easy to use, shipping is fast. There is nothing you could improve. I think the filter dilemma is probably related to the current supply issue with all things. Very happy customer!
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Answer by meaco.com
8 Aug 2023
Thank you for your review.
4 Aug 2023
Verified review
Excellent products but expensive.
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Answer by meaco.com
4 Aug 2023
Thank you for your review. We hope the product proves to be worth it.
3 Aug 2023
Verified review
The fan came with a very short lead, needing an extension and the fan does not extend very high but the fan itself ossilates so that does improve matters
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Answer by meaco.com
4 Aug 2023
Thank you for your review. A 1.6m power cable is fairly standard for fans and if you made it any taller it would fall over.
31 Jul 2023
Verified review
Try to cancel this though email didn't even get a reply
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Answer by meaco.com
1 Aug 2023
Hello, apologies again for the delay, pleased to know you found use for your bag regardless.