meaco.com- Logo - reviews

meaco.com
Reviews:

1,955 reviews in the last 12 months7,779 total reviews  

4.85
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 13 Mar 2013
The Trustmark indicates trustworthy online retailers.
meaco.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

9 Nov 2023
 Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?

Top negative review

23 Jan 2024
 Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for meaco.com

Sort by  
Latest first
(102)
(24)
(31)
Reset
14 Nov 2023
 Verified review
Super quick delivery
Report review
Answer by meaco.com
15 Nov 2023
Thank you for your review.
14 Nov 2023
 Verified review
Seems to work very well demisting rooms and drying clothes
Report review
Answer by meaco.com
15 Nov 2023
Thank you for your review.
14 Nov 2023
 Verified review
We still haven’t received the dehumidifier ordered a week ago next day delivery and ringing both DPD and Meaco hasn’t helped. I don’t know where DPD delivered it and they don’t seem clear either. Wishing I had ordered elsewhere as we have black mould appearing and need one asap.
Report review
14 Nov 2023
 Verified review
Send parcels with a reliable service as dpd never delivers
Report review
Answer by meaco.com
15 Nov 2023
Thank you for your review & apologies for any inconvenience.
13 Nov 2023
 Verified review
Was meant to be next day delivery but it was delayed. I was informed the next day and advised of delivery time, the package arrived on time, friendly and professional service.
Report review
Answer by meaco.com
13 Nov 2023
Thank you for your review.
RW
roy w.
chatham
13 Nov 2023
 Verified review

Vague and lacking proactivity

Ordered and paid for next day delivery. No delivery or despatch. Chased and given vague mcguffin of ‘data error’. Later got their generic email blather with yet no expectation of delivery beyond ‘as soon as possible’ and thanking me for my patience. I have no patience with incompetence. Demanded refund. Bless you paypal.
Report review
Answer by meaco.com
13 Nov 2023
Thank you for your review and sorry for your experience.
12 Nov 2023
 Verified review

The product was highly rated BUT…..

The product that I wanted was highly rated. However they gladly took payment but didn’t fulfill the order as specified, on contact with “customer service” there was no apology, no explanation or date as to when they would supply the dehumidifier I had paid for. The attitude was appalling so I requested a refund, I was then told it would take time for them to process? Possibly up to 10 days 2 weeks, I instigated a refund through PayPal, so got my money back but then received an email apologising for a delay in dispatching! One half doesn’t know what the other is doing. Definitely Not a Professional Service
Report review
Answer by meaco.com
13 Nov 2023
Thank you for your review and sorry for your experience.
12 Nov 2023
 Verified review
Product itself excellent, easy to use, currently emptying water every morning and evening, shocked at how much moisture is coming out of the air, house feels warmer as air not damp, also house seems to heat up quicker and keep heat longer. Laundry mode fantastic. Would definitely recommend product. On line ordering delivery date not accurate. It suggests that it can be delivered day or so earlier than the actual date delivered. Fortunately didn’t create me a problem, would have been irritated if arranged someone to be in and it not delivered.
Report review
Answer by meaco.com
13 Nov 2023
Thank you for your review.
11 Nov 2023
 Verified review
Delivery very prompt
Report review
Answer by meaco.com
13 Nov 2023
Thank you for your review.
9 Nov 2023
 Verified review
Good product and good service. Would have liked it a bit cheaper but was a competitive price actually
Report review
Answer by meaco.com
9 Nov 2023
Thank you for your review.
MW
Mrs W.
Cheshire
8 Nov 2023
 Verified review
Expensive but efficient
Report review
Answer by meaco.com
8 Nov 2023
Thank you for your review.
7 Nov 2023
 Verified review
Very good and simple to use. The only thing that is a slight negative for me is the fact that it goes into 1 fan mode when the humidity is 15 higher than your set target and so it takes longer to get to your target. I know this is good for energy saving however so there's two ways to look at it. I also wish you could set it to continue into smart dehumidifier mode once it completed laundry mode. Just more flexibility would be cool (but this could create too many options for others and remove the simplicity of the device). Overall the device looks nice and is doing the job that I need it too, nothing complicated about it and I have no regrets. The manual also makes everything clear.
Report review
Answer by meaco.com
8 Nov 2023
Thank you for your review.
6 Nov 2023
 Verified review
Fast Response
Report review
Answer by meaco.com
7 Nov 2023
Thank you for your review.
6 Nov 2023
 Verified review
Report review
Answer by meaco.com
6 Nov 2023
Thank you for your review. Please contact our customer service team if you have any further feedback.
4 Nov 2023
 Verified review
The machine is fine, looks good, works well, easy to use, and nice and quite . Had hoped it would arrive on Tuesday as promised on the website when I ordered it on Saturday but alas arrived Wednesday so was an added cost of lost work.
Report review
Answer by meaco.com
6 Nov 2023
Thank you for your review.
3 Nov 2023
 Verified review
I like the product although it is early days it seems to work well. The site led me to believe though that if I ordered by 3pm on a weekday the item would arrive the next day. I therefore assumed that ordering at the weekend (so definitely before 3pm on Monday) would mean it came on Tuesday. In fact it wasn't shipped until Tuesday and arrived on Wednesday.
Report review
Answer by meaco.com
6 Nov 2023
Thank you for your review.
FF
Felicity F.
WARWICKSHIRE
2 Nov 2023
 Verified review

The product is good and delivery muddled

The product is good and I have no problem with that and look forward to using it.. The delivery was muddled. I booked a next day delivery and the email said that it had been sent with a DPD link to track its progress. The link showed that it had not been received. I rang Meaco and spoke to an advisor who said that I had booked it after 3pm (I had in fact booked it before 3pm) and said it would arrive on Monday. It did arrive that evening much to my surprise, so I was delighted, but somewhat mystified!
Report review
Answer by meaco.com
3 Nov 2023
Thank you for your review & apologies for the issue you faced during transit.
1 Nov 2023
 Verified review
Ordering and delivery were fine, in fact dpd were brilliant, lifting it into the kitchen for me After only a week of intermittent use it’s hard to comment on the product. It seems efficient and easy to empty. Observations so far… it’s not easy to move around, it’s heavy, would benefit from a better handle and certainly needs wheels.
Report review
Answer by meaco.com
1 Nov 2023
Thank you for your review.
31 Oct 2023
 Verified review
Report review
Answer by meaco.com
31 Oct 2023
Thank you for your review.
28 Oct 2023
 Verified review
They don’t deliver the order but took my money. I am still waiting for my refund, it’s been more than a week.
Report review
Answer by meaco.com
30 Oct 2023
Our accounts team are processing this and is in action, apologies.