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meaco.com
Reviews:

1,955 reviews in the last 12 months7,779 total reviews  

4.85
Excellent

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Top positive review

9 Nov 2023
 Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?

Top negative review

23 Jan 2024
 Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com

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23 Jan 2024
 Verified review
Product is excellent. Taking water out of damp walls has made a difference with the heating. It actually now feels warm. The downside was information regarding delivery. Once bought I was told I would be contacted on dispatch if product. This didn't happen. I had to contact customer service to find out what was going on, as I'd been on the website where it stated the product I'd bought was out of stock. I had been given a due date but that means nothing if you haven't had dispatch confirmation. If this information was improved then they'd get 5 stars.
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Answer by meaco.com
26 Jan 2024
Thank you for your review.
23 Jan 2024
 Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Answer by meaco.com
26 Jan 2024
Thank you for your review, our customer service team will be in contact with you.
23 Jan 2024
 Verified review
Delivery was fast and ordering easy. Altho the box arrived open and the package was delivered revealing what’s inside… it’s usually not a problem for house deliveries but living in a development it’s not always the best. Still great experience, thank you
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Answer by meaco.com
23 Jan 2024
Thank you for your review.
23 Jan 2024
 Verified review
Very prompt delivery.
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Answer by meaco.com
23 Jan 2024
Thank you for your review.
23 Jan 2024
 Verified review

Hopefully a good sign!…

Once I managed to catch the item in stock, before it was sold out yet again, the ordering was very simple and delivery very quick and problem free. Hopefully the demand for these products is a good sign of the quality. The dehumidifier worked well on first use, drying laundry.
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Answer by meaco.com
23 Jan 2024
Thank you for your review.
21 Jan 2024
 Verified review

Very disappointed!!

Unknowingly ordered the wrong item,not realising this I'd opened the bag,after emailing meaco was told I could not return it!! Correctly ordered the correct item and now £29.99 out of pocket.
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Answer by meaco.com
22 Jan 2024
For health and safety reasons this product cannot be returned if the plastic bag around the HEPA filters has been opened.
17 Jan 2024
 Verified review
I ordered last Wednesday with next day delivery! Still a week later not heard a thing
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12 Jan 2024
 Verified review
Support / after sale does not responds to email
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Answer by meaco.com
16 Jan 2024
Thank you for your review, whereby there is a delay in response please accept our apologies in this busy period, we'll always endeavor to reply as soon as we can.
11 Jan 2024
 Verified review
Ordering, purchase and delivery was very good, the instructions were adequate and I managed to get the dehumidifier working.
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Answer by meaco.com
12 Jan 2024
Thank you for your review.
11 Jan 2024
 Verified review
The dehumidifiers do the job, but they tend not to last more than a couple of years - although admittedly we run the pretty constantly. Spare parts service for replacement water trays was prompt and efficient.
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Answer by meaco.com
12 Jan 2024
Thank you for your review.
8 Jan 2024
 Verified review

Horrendous noise when switched on.

Dehumidifier left to sit for 8 hours. Switched on and horrendous noise. Measured it at 71db. Hopefully it is a faulty unit and Meaco will replace. Called them the next day to inform of issue. Still waiting for a call back from Their technical dept. It’s obviously faulty and should be replaced immediately. If I don’t hear soon I will lodge dispute with PayPal. Otherwise it’s a promising item if it works as others say.
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Answer by meaco.com
9 Jan 2024
Thank you for your review, we have your email and will be looking into this and a member of the team will endeavor to reply.
6 Jan 2024
 Verified review

After two weeks use, pretty good so far.

Works well, pleasing design and straight forward controls.
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Answer by meaco.com
8 Jan 2024
Thank you for your review.
5 Jan 2024
 Verified review
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Answer by meaco.com
5 Jan 2024
Thank you for your review.
28 Dec 2023
 Verified review

MEACO ABC 10 L Dehumidfier

Easy to purchase & next day delivery great. On useing I found it to be the best I've ever used I was amazed at the amount of water it took out. 9 months after daily usage it developed a few problems also the fan I could see was very dirty, Meaco arranged for postage/pick up, I paid for a service to be done at the same time at a good rate from Meaco. 2 weeks later its back working like new
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Answer by meaco.com
28 Dec 2023
Thank you for your review.
23 Dec 2023
 Verified review
Swift delivery and so far so good with the dehumidifier we purchase.
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Answer by meaco.com
28 Dec 2023
Thank you for your review.
20 Dec 2023
 Verified review

Does what it says

Had to wait for arrival of new stock but from when it was available the dehumidifier was delivered next day. Have tried on laundry mode and it dries the clothes well.
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Answer by meaco.com
21 Dec 2023
Thank you for your review.
20 Dec 2023
 Verified review
Delivery on time and quickly
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Answer by meaco.com
21 Dec 2023
Thank you for your review.
19 Dec 2023
 Verified review
19/12/23 update to review of 17/12/23 The response from Meaco was as expected. Not sure what I have refused or what has been offered to me!! The email from Rosemary certainly didn't offer anything. I would like a refund for this brand new faulty product, which hasn't worked from the day we received it on 1st November and has already been "repaired" by you once; the warranty is worthless!
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Answer by meaco.com
21 Dec 2023
Thank you for your review, our team have collected, inspected and found no fault, if you wish to continue discussing how to get the best use out of your unit please do contact us.
17 Dec 2023
 Verified review
Love my dehumidifier although I find the water tray a little awkward to remove.
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Answer by meaco.com
18 Dec 2023
Thank you for your review. Please contact us for advice.
6 Dec 2023
 Verified review

Why dont they fit castors at manufacture otherwise great product.

Quality product works well. When we ordered casters they arrived intact and next day. Only thing I cannot understand is why on earth they dont fit the castors at manufacture. Otherwise very pleased unit looks good and does the job.
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Answer by meaco.com
6 Dec 2023
Thank you for your review.