Reviews for meaco.com
4.69/5.00
Excellent
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meaco.comReviews
: 3,933ExcellentCertified
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Contact
Meaco (U.K.) Limited
Meaco House Parklands Railton Road
GU2 9JX Guildford Surrey
United Kingdom
Trade register
Guildford Surrey Company number: 5000418
Authorised representative
Chris and Michelle Michael
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the most relevant positive review
2022-01-19T10:38:17Z 5 months ago
Having used Meaco for over 7years now, I can proudly and confidently state that if you are really after a quality brand and a great value for money; please look no further as Meaco Dehumidifiers are the industry number one. I bought the Meaco Arete 25L from Meaco's website for £299.99 and switched it on after 4hours after having it kept upright outside its box. The device is very quiet compared to the many others (mainly DeLonghi) we tried before Meaco. If you want ideal humidity level for a healthy and perfect air, keep it running at 40-45% with a variance of +/-3% where the hygrometer/sensors will do a sterling job and the best of all is the energy consumption. I have a smart meter and it tracks my energy usage, I have to confess that with the dehumidifier plugged in for 24/7, the energy consumption at 40% has been 50-60pence a day for the last one week of use.
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Answer by meaco.com
4 months ago
Thank you for your review!
the most relevant critical review
2021-07-25T13:55:36Z 10 months ago
Its worth the weight.
Ordered an aircon just in time by the looks of things. (Sold out by the next day)
Ordered on sunday 17th july. Purley because they offered next day delivery and other places were 3 day delivery so had to count the monday as day 1 so should of arrived on the Tuesday.
Ended up emailing them first thing on the Tuesday to ask what my tracking number was to see what time my air con would arrive. Got a reply within 10 mins. Kinda avoided my question and just said you'll get an email and text once order has been shipped.
So basically telling me it hasn't been dispatched.(very annoyed)
I then get a automated email saying my order is delayed and they hope to ship between 24-48 hours. Very disappointing email to get as by this point ive melted !
Gave them the benefit of the doubt and just waited. Got to thursday still no email or aircon. Sent another email asking what the hell was going on. Remember i only ordered from meaco for the next day delivery!
She then sends me my shipping and said its been dispatched!
I was genuinely worried they over sold and didnt even have a ac unit to send me!
So it arrived on the friday morning.
Well heat wave is over for now but now that its here im not so mad as its a really good unit and even though heat wave has ended our bedroom is still stuffy so i have it on and im so pleased with it and i now have it ready for Augusts heatwave!
Customer service needs a bit of improvement they definitely beat around the bush giving you answers to your questions. Not sure why they didn't let me know on the monday that there is a big backlog of orders. (Was told the day it was meant to arrive)
Also had no info from parcel force (no text or email) i knew it was coming on friday and what time because as soon as i was sent my tracking info i stalked parcel forces website. So that needs to be addressed as if it wasn't for me stalking the tracking i wouldn't have known what day or time it was coming.
And id have been PISSED if i missed that delivery.
So all in all next day delivery was non existent and took 5 working days to arrive.
Read the most relevant positive or most relevant critical review
Positive
Critical
2022-01-19T10:38:17Z 5 months ago
Having used Meaco for over 7years now, I can proudly and confidently state that if you are really after a quality brand and a great value for money; please look no further as Meaco Dehumidifiers are the industry number one. I bought the Meaco Arete 25L from Meaco's website for £299.99 and switched it on after 4hours after having it kept upright outside its box. The device is very quiet compared to the many others (mainly DeLonghi) we tried before Meaco. If you want ideal humidity level for a healthy and perfect air, keep it running at 40-45% with a variance of +/-3% where the hygrometer/sensors will do a sterling job and the best of all is the energy consumption. I have a smart meter and it tracks my energy usage, I have to confess that with the dehumidifier plugged in for 24/7, the energy consumption at 40% has been 50-60pence a day for the last one week of use.
meaco.com- Logo - reviews
Answer by meaco.com
4 months ago
Thank you for your review!
Read more
2021-07-25T13:55:36Z 10 months ago
Its worth the weight.
Ordered an aircon just in time by the looks of things. (Sold out by the next day)
Ordered on sunday 17th july. Purley because they offered next day delivery and other places were 3 day delivery so had to count the monday as day 1 so should of arrived on the Tuesday.
Ended up emailing them first thing on the Tuesday to ask what my tracking number was to see what time my air con would arrive. Got a reply within 10 mins. Kinda avoided my question and just said you'll get an email and text once order has been shipped.
So basically telling me it hasn't been dispatched.(very annoyed)
I then get a automated email saying my order is delayed and they hope to ship between 24-48 hours. Very disappointing email to get as by this point ive melted !
Gave them the benefit of the doubt and just waited. Got to thursday still no email or aircon. Sent another email asking what the hell was going on. Remember i only ordered from meaco for the next day delivery!
She then sends me my shipping and said its been dispatched!
I was genuinely worried they over sold and didnt even have a ac unit to send me!
So it arrived on the friday morning.
Well heat wave is over for now but now that its here im not so mad as its a really good unit and even though heat wave has ended our bedroom is still stuffy so i have it on and im so pleased with it and i now have it ready for Augusts heatwave!
Customer service needs a bit of improvement they definitely beat around the bush giving you answers to your questions. Not sure why they didn't let me know on the monday that there is a big backlog of orders. (Was told the day it was meant to arrive)
Also had no info from parcel force (no text or email) i knew it was coming on friday and what time because as soon as i was sent my tracking info i stalked parcel forces website. So that needs to be addressed as if it wasn't for me stalking the tracking i wouldn't have known what day or time it was coming.
And id have been PISSED if i missed that delivery.
So all in all next day delivery was non existent and took 5 working days to arrive.
Read more
What other customers say about their experience with meaco.com
2022-03-31T13:10:35Z 2 months ago
I can’t fault the ABC unit - functions well 3 weeks in however my gripe is with the marketing dept at Meaco who in their wisdom decided to ship these things out without the dinky castor wheels. What bright spark thought that was a good idea in the boardroom? In short …. the unit is heavy despite its diminutive size and the lack of handles makes it doubly difficult to move around . The caster wheels are available for an extra £15 and because of the small bore size hole they slot into in the base of the unit the option of using generic ones is not viable. Just slap the extra cost on the overall price for pittys sake !
Verified review|
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Answer by meaco.com
2 months ago
Thank you for the review, and for your feedback on our MeacoDry ABC dehumidifiers and castors.
We do advise the dehumidifiers are set up and left in one place. With interleading doors left open, the correct sized unit will withdraw the humidity from the whole property.
There is no need to move them around constantly, and the vast majority of our customers do not require castors.
However, they are available as an extra if these are needed.
We appreciate all feedback and thank you for taking the time to leave us your comments.
If you do require any further assistance please do not hesitate to contact our Customer Service Team.
2022-01-26T09:25:18Z 4 months ago
Verified review|
2022-01-12T09:30:07Z 5 months ago
Deliver the goods.
Hi
Had no confirmation from you of dispatch or delivery for my order placed on the 5th Jan. If the order has been dispatched, as of this morning at 08.30 have had no confirmation of delivery today from Parcelforce. Also have made sure someone is at home since placing order just in case.
Regards
John Kirkham 08.30 12th Jan.
Verified review|
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Answer by meaco.com
5 months ago
Hi John,
Thank you for your review, we're sorry to hear that you have still not received your parcel. You should have received an email as soon as your order has been shipped, please check in your spam folder if this has not come through in your inbox.
If you have further questions, please call us on 01483 234900 or email us at customerservice@meaco.com.
2021-12-29T10:39:45Z 5 months ago
The dehumidifier worked fine, but it was too noisy unfortunately. It was placed on our carpeted landing but fan still too loud.
Verified review|
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Answer by meaco.com
5 months ago
Thank you for your review!
2021-12-12T15:26:43Z 6 months ago
They managed to send my order to the WRONG number and the WRONG postcode, even though I checked the address on my order and it was correct, so whoever they get to dispatch the orders is clearly illiterate. When I finally tracked it down via the map on the Royal Mail tracking and facebook (although the fact I had to do this is farcical), the castors are a complete waste of time. It is absolutely IMPOSSIBLE to put them on. Clearly this is a component that should have been added in the factory, as every other dehumidifier manufacturer does, but instead Meaco see it is a way to fleece another £15 out of their customers. Very disappointed and definitely would not buy from this company website, or even this brand, again.
Verified review|
2021-12-06T08:05:50Z 6 months ago
I bought the castors for the ABC dehumidifier (for the price of the unit they should be free). These castors are made from cheap flimsy plastic, they are near impossible to get on without breaking your hand. I put a bit of vaseline on them as someone else suggested and not only will they not go on properly, they now won't come off either, so my dehumidifier is now rocking because it's not level. As if that wasn't bad enough, the wheels themselves don't turn properly so have left a nice scratch on my wooden floor where they have scraped across it.
Honestly, don't bother buying these. The dehumidifier is far better without them. If I could get them off to return them, I would.
Verified review|
2021-12-02T18:27:57Z 6 months ago
Very poor communication. Item was supposed to be delivered next working, but reached after 4 days.
Verified review|
2021-12-01T13:58:15Z 6 months ago
Unit should be supplied with wheels, had to dismantle the pin from the wheel assembly and them use a tool to tap the pin into the base. It is not a DIY job for most customers.
Verified review|
2021-11-11T07:43:46Z 7 months ago
Next day delivery... still waiting after a week.
Verified review|
2021-10-23T07:27:12Z 7 months ago
Unable to comment further as the product hasn’t arrived.
Verified review|
2021-09-30T09:49:05Z 8 months ago
Not possible even for change brand new product order by mistake because plastic bag worth 10 pi
Verified review|
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Answer by meaco.com
8 months ago
Hi Kamil,
Thank you for your review, please get in touch with our customer service team if you have a specific request for your order, on 01483 234900 or customerservice@meaco.com. They will be happy to help you further!
2021-09-29T08:35:54Z 8 months ago
Arete dehumidifier works OK but is much louder than promised. If you are expecting a machine you can hardly hear this is not the one for you. They claimed 42Db, I measured 60Db. I checked with the engineers and they said this was normal volume.
Verified review|
2021-09-16T09:29:38Z 9 months ago
I was not given next day delivery, had to wait 3 days and had to keep chasing orders up as no texts were received on the morning of the delivery day.
Verified review|
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Answer by meaco.com
8 months ago
Thank you for your review, we apologise for the delay in your delivery. Orders were dispatched on time however there were delays with RM and PF due to increased demand, however, things are now back to normal.
2021-09-16T08:26:13Z 9 months ago
Ordered to be delivered the next day, whilst I was visiting my son (delivery to his address). The item did not arrive at my son's house until after I had returned home. I have therefore had to pay postage to have the item delivered from my son's house to my house. Poor response from the company.
Verified review|
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Answer by meaco.com
8 months ago
Thank you for your review, we apologise for the delay in your delivery. Orders were dispatched on time however there were delays with RM and PF due to increased demand, however, things are now back to normal.
2021-09-14T08:24:57Z 9 months ago
I ordered an item with a next day delivery and Meaco failed to deliver, blaming the lack of delivery on the pandemic. The tracking information Meaco provided shows no indication that the item was ever despatched. Meaco was making excuses for the delivery organisation, but every other delivery organisation is getting around the same problems - so I didn't believe them, so I cancelled the order after the entire next day had passed - Meaco asked me to wait for what could be weeks for finding out what happened to my order. Meaco has since refused to grant a full refund, insisting that they must hear from the delivery organisation (Parcel Force), and it's been a week since placing my order and still they have made no progress and have insisted on holding my money. Meaco is responsible for: poor selection of service providers, passing on the problems of service providers onto their customers, taking zero steps to ensure the delivery of an order / deliberately withholding a customer's goods despite taking their money (fraud). If I am ever asked what my worst shopping experience was during the season of the pandemic, I will refer to this one, although technically we have move on from the pandemic ... Careful of this organisation because there is a good chance that what I have expeienced is fraud, and they could do this to you too.
Verified review|
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Answer by meaco.com
8 months ago
Thank you for your review, we are sorry to hear that you are not happy with the service and product, and we apologise for the delay in your delivery. Orders were dispatched on time however there were delays with RM and PF due to increased demand, however, things are now back to normal. Our customer service team tries to make sure that all our customers product issues are resolved. We are sorry that you were not happy with this, but we appreciate your feedback.
2021-09-06T15:47:18Z 9 months ago
I'm not satisfied with the overall performance of the Dehumidifier I just bought from meaco online shop, and although they promise one day delivery it took almost 5days to be delivered! bad customer servicing and shopping experience.
Verified review|
2021-08-12T16:59:56Z 10 months ago
Rechargable 260c fan. Product ok, quiet operation. But, the instructions did not make it clear that the charge status indicator only illuminated half of the light ring when full. I spent some time trying to get the device to "fully charge", when in fact it was charged, unknown to me. Also the device was not wrapped for transit via parcel force, it was only in it's original packing, putting it at risk of interception and theft. I spent so m e time composing a email to Meaco "support", but got no response at all. The unit was delivered with no battery charge whatsoever, which is unusual for a product of this type. Overall the little fan is ok, but I am less than impressed by Meaco's lack of response to my queries.
Verified review|
2021-08-02T11:59:20Z 10 months ago
Placed an order on Monday 26 July and this is now Monday 2 August and I still have not received my order. Not happy with the service given by Meaco
Verified review|
2021-07-28T22:28:31Z 10 months ago
Verified review|
2021-07-28T13:50:53Z 10 months ago
It was never delivered.
Verified review|
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Answer by meaco.com
10 months ago
Thank you for your review, we're sorry to hear that your product hasn't been delivered. Please get in touch with our customer service team on customerservice@meaco.com or 01483 234900, our team will be able to help you further with your order!
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Reviews for meaco.com
4.69/5.00
Excellent
How is the rating calculated?
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updated on: 21/05/2022
certified since: 13/03/2013
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Details about meaco.com
meaco.com- Logo - reviews
Contact
Meaco (U.K.) Limited
Meaco House Parklands Railton Road
GU2 9JX Guildford Surrey
United Kingdom
Trade register
Guildford Surrey Company number: 5000418
Authorised representative
Chris and Michelle Michael