Reviews for meaco.com
4.72/5.00
Excellent
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Contact
Meaco (U.K.) Limited
Meaco House Parklands Railton Road
GU2 9JX Guildford Surrey
United Kingdom
Trade register
Guildford Surrey Company number: 5000418
Authorised representative
Chris and Michelle Michael
the most relevant positive review
2021-02-01T10:51:32Z 9 months ago
A great compact dehumidifier.
Very pleased so far. Easy to order. Arrived on time. Easy to set up with full instructions in a booklet not just online-hoorah.The water tank is on the small side but would be awkward to carry if much bigger.This is a domestic use product so is no use if you have been flooded.Hire something bigger and more powerful.I actually bought this for my damp cellar and if there is an outside airflow and the walls are damp this is not what you need.Not powerful enough, constantly emptying and not combatting the problem. It is not a substitute for tanking and insulating, but that is not the fault of the product, just my expectation of it. At that price an expensive mistake. Will be using it to help dry washing and combat more regular winter condensation issues, but don't really need it for that so wish I hadn't bought it. Should have done more research or contacted Meaco for advice before purchasing.
the most relevant critical review
2021-07-25T13:55:36Z 3 months ago
Its worth the weight.
Ordered an aircon just in time by the looks of things. (Sold out by the next day)
Ordered on sunday 17th july. Purley because they offered next day delivery and other places were 3 day delivery so had to count the monday as day 1 so should of arrived on the Tuesday.
Ended up emailing them first thing on the Tuesday to ask what my tracking number was to see what time my air con would arrive. Got a reply within 10 mins. Kinda avoided my question and just said you'll get an email and text once order has been shipped.
So basically telling me it hasn't been dispatched.(very annoyed)
I then get a automated email saying my order is delayed and they hope to ship between 24-48 hours. Very disappointing email to get as by this point ive melted !
Gave them the benefit of the doubt and just waited. Got to thursday still no email or aircon. Sent another email asking what the hell was going on. Remember i only ordered from meaco for the next day delivery!
She then sends me my shipping and said its been dispatched!
I was genuinely worried they over sold and didnt even have a ac unit to send me!
So it arrived on the friday morning.
Well heat wave is over for now but now that its here im not so mad as its a really good unit and even though heat wave has ended our bedroom is still stuffy so i have it on and im so pleased with it and i now have it ready for Augusts heatwave!
Customer service needs a bit of improvement they definitely beat around the bush giving you answers to your questions. Not sure why they didn't let me know on the monday that there is a big backlog of orders. (Was told the day it was meant to arrive)
Also had no info from parcel force (no text or email) i knew it was coming on friday and what time because as soon as i was sent my tracking info i stalked parcel forces website. So that needs to be addressed as if it wasn't for me stalking the tracking i wouldn't have known what day or time it was coming.
And id have been PISSED if i missed that delivery.
So all in all next day delivery was non existent and took 5 working days to arrive.
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What other customers say about their experience with meaco.com
2021-10-23T07:27:12Z Yesterday
Unable to comment further as the product hasn’t arrived.
Verified review|
2021-09-30T09:49:05Z 24 days ago
Not possible even for change brand new product order by mistake because plastic bag worth 10 pi
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Answer by meaco.com
23 days ago
Hi Kamil,
Thank you for your review, please get in touch with our customer service team if you have a specific request for your order, on 01483 234900 or customerservice@meaco.com. They will be happy to help you further!
2021-09-29T08:35:54Z 25 days ago
Arete dehumidifier works OK but is much louder than promised. If you are expecting a machine you can hardly hear this is not the one for you. They claimed 42Db, I measured 60Db. I checked with the engineers and they said this was normal volume.
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2021-09-16T09:29:38Z 1 month ago
I was not given next day delivery, had to wait 3 days and had to keep chasing orders up as no texts were received on the morning of the delivery day.
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Answer by meaco.com
25 days ago
Thank you for your review, we apologise for the delay in your delivery. Orders were dispatched on time however there were delays with RM and PF due to increased demand, however, things are now back to normal.
2021-09-16T08:26:13Z 1 month ago
Ordered to be delivered the next day, whilst I was visiting my son (delivery to his address). The item did not arrive at my son's house until after I had returned home. I have therefore had to pay postage to have the item delivered from my son's house to my house. Poor response from the company.
Verified review|
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Answer by meaco.com
25 days ago
Thank you for your review, we apologise for the delay in your delivery. Orders were dispatched on time however there were delays with RM and PF due to increased demand, however, things are now back to normal.
2021-09-14T08:24:57Z 1 month ago
I ordered an item with a next day delivery and Meaco failed to deliver, blaming the lack of delivery on the pandemic. The tracking information Meaco provided shows no indication that the item was ever despatched. Meaco was making excuses for the delivery organisation, but every other delivery organisation is getting around the same problems - so I didn't believe them, so I cancelled the order after the entire next day had passed - Meaco asked me to wait for what could be weeks for finding out what happened to my order. Meaco has since refused to grant a full refund, insisting that they must hear from the delivery organisation (Parcel Force), and it's been a week since placing my order and still they have made no progress and have insisted on holding my money. Meaco is responsible for: poor selection of service providers, passing on the problems of service providers onto their customers, taking zero steps to ensure the delivery of an order / deliberately withholding a customer's goods despite taking their money (fraud). If I am ever asked what my worst shopping experience was during the season of the pandemic, I will refer to this one, although technically we have move on from the pandemic ... Careful of this organisation because there is a good chance that what I have expeienced is fraud, and they could do this to you too.
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Answer by meaco.com
25 days ago
Thank you for your review, we are sorry to hear that you are not happy with the service and product, and we apologise for the delay in your delivery. Orders were dispatched on time however there were delays with RM and PF due to increased demand, however, things are now back to normal. Our customer service team tries to make sure that all our customers product issues are resolved. We are sorry that you were not happy with this, but we appreciate your feedback.
2021-09-06T15:47:18Z 2 months ago
I'm not satisfied with the overall performance of the Dehumidifier I just bought from meaco online shop, and although they promise one day delivery it took almost 5days to be delivered! bad customer servicing and shopping experience.
Verified review|
2021-08-12T16:59:56Z 3 months ago
Rechargable 260c fan. Product ok, quiet operation. But, the instructions did not make it clear that the charge status indicator only illuminated half of the light ring when full. I spent some time trying to get the device to "fully charge", when in fact it was charged, unknown to me. Also the device was not wrapped for transit via parcel force, it was only in it's original packing, putting it at risk of interception and theft. I spent so m e time composing a email to Meaco "support", but got no response at all. The unit was delivered with no battery charge whatsoever, which is unusual for a product of this type. Overall the little fan is ok, but I am less than impressed by Meaco's lack of response to my queries.
Verified review|
2021-08-02T11:59:20Z 3 months ago
Placed an order on Monday 26 July and this is now Monday 2 August and I still have not received my order. Not happy with the service given by Meaco
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2021-07-28T22:28:31Z 3 months ago
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2021-07-28T13:50:53Z 3 months ago
It was never delivered.
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Answer by meaco.com
3 months ago
Thank you for your review, we're sorry to hear that your product hasn't been delivered. Please get in touch with our customer service team on customerservice@meaco.com or 01483 234900, our team will be able to help you further with your order!
2021-07-28T06:33:05Z 3 months ago
I day delivery was committed to while ordering. This was not the case and the delivery took 6 days for arrival. Then upon arrival it was delivered erroneously to the wrong address unknow to me. This took another 2 days to figure out on our own that it was delivered to a neighbour. The AC arrive to our home well after the hot weather spell had passed. Now we will put the AC to use on the next hot weather spell to see how it actually functions.
While I understand there may have been a peak in demand for these units, I would have expected better service or at least upfront commitment on delivery times and the for MEACO to use a more reputable delivery service. The delivery service even claimed I had signed for the delivery when I did not, as it was delivered to the wrong address.
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2021-07-26T20:35:11Z 3 months ago
I can't give a review as I have not received my order one week after placing the order.
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2021-07-26T18:47:39Z 3 months ago
Please tell the truth . I placed an order and when it didn’t arrive on the day stated I was lied to about when it was actually going to be delivered . I’ve taken three days off to cover the days you said it was to be delivered and it’s still not here so asked to cancel it . I was told it was cancelled and that I would be told when my refund is processed ..,, so it hasn’t actually been dispatched then as I was told ? If I hadn’t been lied to I would have waited but this customer service is shocking . Shame as I have several meaco items but probably won’t buy any more after this experience . Honesty is ALWAYS the best policy
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2021-07-26T18:24:37Z 3 months ago
no product. 2 weeks since ordered. said next day delivery. still waiting
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2021-07-26T16:17:52Z 3 months ago
still waiting for our order to be delivered after being told it would be 2 days, then that it had been delayed but should be no more than 24-48 hrs. we are still waiting, but have not received any further emails.
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2021-07-26T12:15:42Z 3 months ago
Ordered 2 air conditioning units on Monday morning for delivery by Wednesday, but ‘due to demand’ they didn’t dispatch until Thursday and they arrived Friday afternoon (by which time, the heatwave had passed). What’s the point in setting customer expectations, to then fail to dispatch in the states time? Epic fail!
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2021-07-26T11:43:28Z 3 months ago
The order was placed on the 19th and next day delivery was promised. The next day I was told delivery was now due by the 21st or 22nd. Delivery took place on the 23rd. Also I phoned to ask for a refund on the 20th, needless to say I still haven't had a phone call to process the refund. Now I'm going to have to incur further costs to send it back! I'm disgusted by this lack of anything resembling customer service
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2021-07-26T11:26:14Z 3 months ago
Ordered 19th with 2-3 day delivery phoned 27mins waiting on 21st to see when delivery was as just had hip replacement surgery and needed someone here customer service told me I would get email that night and delivery next day got email telling me delayed phoned 45 mins waiting to speak to customer service asked why I was lied to when they knew it was delayed phoned again told couldn’t get delivery date but I would get a text when being delivered no text turned up just as husband was going shopping 5mins later and would have been left on doorstep spent god know how much on calls as not a free no pensioner got apology not very satisfied with being lied to if they had said no stock I could have brought elsewhere communication very poor
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2021-07-26T09:51:29Z 3 months ago
Placed the order and advert guaranteed delivery by Wednesday 21st now 5 days later still no air condition unit and get an email to leave a review………
Rang customer services and they just blamed the hot weather on extra orders.
Verified review|
Reviews for meaco.com
4.72/5.00
Excellent
How is the rating calculated?
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updated on: 24/10/2021
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Details about meaco.com
meaco.com- Logo - reviews
Contact
Meaco (U.K.) Limited
Meaco House Parklands Railton Road
GU2 9JX Guildford Surrey
United Kingdom
Trade register
Guildford Surrey Company number: 5000418
Authorised representative
Chris and Michelle Michael