meaco.comReviews:
1,838 reviews in the last 12 months7,788 total reviews
Excellent
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Top positive review
9 Nov 2023
Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?
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Top negative review
23 Jan 2024
Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com
13 Jul 2023
Verified review
Using DPD as courier a VERY BAD IDEA! I was out when they delivered and instead of leaving the filter in a safe place they dropped it off to *their* collection point which was a petrol station two miles away in the next village! Even when my son took the card to collect they asked for a QR code (not everyone has a smart phone) and asked for ID to collect. Worse delivery experience ever :-( Free delivery not worth the time and hassle. Good company and good product let down by appalling courier.
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Answer by meaco.com
14 Jul 2023
Sorry to hear about your courier experience, thank you for your kind review on the product.
11 Jan 2024
Verified review
Not impressed
The unit is supposed to be an air purifier and dehumidifier. It works well as a dehumidifier but didn’t even come with an air filter, so how does it purify the air!
Courier was useless. Came on a different day and left the unit, in retail packaging, on my front door step in plain view of close passing people/traffic. This was both a theft risk and also advertised to everyone that the house was unoccupied. I have 5 different neighbours all within 15 secs walk…
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Answer by meaco.com
11 Jan 2024
Thank you for your review & apologies for the inconvenience caused. A member of the team will be in touch.
20 Oct 2023
Verified review
When buying graded saves you nothing!
The graded dehumidifier was £10 cheaper than brand new, a very small amount. So, I was disappointed to find that Meaco do not send the graded unit out with a hepa filter which you get as standard with a brand new one. To buy filters from Meaco costs almost £10 each so I am mystified how buying a graded appliance from Meaco makes you any savings at all. If I had known this I would not have bought from Meaco direct.
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Answer by meaco.com
20 Oct 2023
Thank you for your review.
18 Oct 2023
Verified review
Hi, this is more a rating for customer service, although I have to say so far I prefer the ecoair I had previously. Anyway I emailed asking for invoice, got a reply saying my order couldnt be found, I email with order info but havent heard back. i had wanted invoice copy so as to fill in the warranty info
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Answer by meaco.com
19 Oct 2023
Thank you for your review, I have sent the order confirmation just now I hope you received it.
20 Sept 2023
Verified review
Meaco unable to supply parts
Contacted Meaco due to my desktop 360 fan USB connector breaking, asked if i could purchase a replacement part and they do not stock them. £70 fan is now destine for the scrap heap because I cannot repair it. It’s only a couple of years old. Would be nice to be able to repair now it’s just plastic waste.
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Answer by meaco.com
21 Sept 2023
Thank you for your review.
22 May 2023
Verified review
Window kit supplied did not fit
Window kit supplied did not, as described, fit the sliding door for our room. It was too short. Advised over phone by Meaco "to use a piece of cardboard"! After not accepting this statement as appropriate for an item costing £299.99 I was sent an additional length of panel for the window kit.
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Answer by meaco.com
23 May 2023
Thank you for your review, apologies for the trouble you faced.
Hope it's all sorted now, otherwise please contact our customer service team if there's anything we can do.
20 Oct 2023
Verified review
Product is great. Delivery not so
Product is great.
Ordered before the 5pm deadline on Friday and paid extra for Saturday delivery. Arrived Sunday. Full day wasted waiting for delivery. Yes I was able track it but assumed something wrong with tracking status as it didn't change till Sunday
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Answer by meaco.com
20 Oct 2023
Thank you for your review.
10 Jul 2023
Verified review
There was a lot of firms to fill in before I could return my faulty product.
Item was dealt with very promptly once returned and was told a report on the machine would be forwarded to me. This has never been received.
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Answer by meaco.com
11 Jul 2023
Thank you for your review & sorry to hear about that. Please contact our customer service team who'd be happy to assist!
11 Jan 2024
Verified review
The dehumidifiers do the job, but they tend not to last more than a couple of years - although admittedly we run the pretty constantly.
Spare parts service for replacement water trays was prompt and efficient.
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Answer by meaco.com
12 Jan 2024
Thank you for your review.
28 Sept 2023
Verified review
Customer service is not good.
Delivery was quick, but had to email as the castors received with dehumidifier were not correct. I am still waiting for a reply a week later. Customer service is not good.
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Answer by meaco.com
29 Sept 2023
Thank you for your review, I have arranged for another set of castors to be sent out to replace the incorrect ones. Please match the new with the current and use the x4 that match. Thanks.
18 Sept 2023
Verified review
Incorrect fan cover!
Wrong fan cover sent even though fan number was labelled! Expectation of printing sticky labels to return wrong item. On the plus Customer Services were helpful.
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Answer by meaco.com
19 Sept 2023
Thank you for your review, if you require any further assistance please contact us.
22 Aug 2023
Verified review
Delivery was quick and convenient. However, this was a replacement for a previous purchase that failed after less than 4 years.
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Answer by meaco.com
24 Aug 2023
Thank you for your review.
13 Jan 2024
Verified review
Delivery of the filter was quick however, the dehumidifier is faulty after just a few months
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Answer by meaco.com
16 Jan 2024
Thank you for your review, you have warranty cover, if you haven't done so, please contact our customer service team.
2 Nov 2023
Verified review
Product arrived damaged and now I have to wait 10 days for the team to get back to me.
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Answer by meaco.com
2 Nov 2023
Thank you for your review, apologies for the experience during transit, I can confirm your email has been received and a member of the team will endeavor to reply to you as soon as possible.
23 Nov 2023
Verified review
Works well but not that quiet, even on the quiet setting
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Answer by meaco.com
23 Nov 2023
Thank you for your review.
1 Dec 2023
Verified review
Still waiting for report. Was told I get an email
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Answer by meaco.com
1 Dec 2023
Report is on its way, sorry for the delay & thank you for your review.
20 Jun 2023
Verified review
The bag for the fan used to be free!
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Answer by meaco.com
22 Jun 2023
Thank you for your review, fan storage bags are provided free of charge (excl. 260c & 1056P) when purchases are made directly via Meaco URL, this is also mentioned in the text of the fans on the website. Apologies for any inconvenience.
15 Nov 2023
Verified review
Nice tidy looking dehumidifier
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Answer by meaco.com
17 Nov 2023
Thank you for your review.
6 Nov 2023
Verified review
Fast Response
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Answer by meaco.com
7 Nov 2023
Thank you for your review.
8 Nov 2023
Verified review
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Answer by meaco.com
8 Nov 2023
Thank you for your review. If we can help with anything please contact us.