: 80Excellent


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16 verified reviews in the last 12 months

80 total reviews
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the most relevant positive review

1 month ago
Overall I had a positive experience with the purchase. Rien customer service was amazing, above and beyond. He helped me since the beginning to choose the right duvet for me. Then updated me with the shipping status until I received my blankets and pillows three weeks ago. Emails responses were also very quick. The duvets I chose were Kauffman premium 750, 4 tog and 9 tog. Currently is winter so I attached it together. It’s very light, soft, fluffy and keep me warm (not hot) during the night. It’s touching the body but not pressing down. It’s strange but true! I’m also happy with the pillow. Now my neck pain has reduced a lot. I hope it will be gone in the next few weeks. The only problem is.. I ordered king size duvet size 230x 220 and arrived size 245x 225cm. Very genorous but now I have to buy another duvet cover. 😂 I’m very happy with the duvet and thanks to Rien. Highly recommended.
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the most relevant critical review

1 year ago
DHL contracted Hong Kong Post to deliver the order. A SMS message was sent to recipient indicating delivery was planned in the afternoon Sep 11, however, SMS message was not received as recipient is a senior who does not use SMS. No phone call was made to contact recipient. In the end parcel was left at post office. Recipient who is disable had to take a taxi back & forth to pick up the parcel
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 Verified review
9 months ago
Payment method is good as I can use Apple Pay and the response from your info email is quick. However, shipping is terrible as I have yet to receive the parcel after close to 4 weeks but there is no status update by DHL for more than 2 weeks. Not sure if your company would follow up on outstanding delivery at all.
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8 months ago
Dear Larry Chan, The strict corona measures affect parcel delivery. Especially International deliveries to Asian countries like Hong Kong may take longer. We mention this on our website, I'm sorry you didn't notice. However, so far all the parcels we have sent have arrived. And rest assured that we always follow up on outstanding deliveries. Kind regards, Rien Stierman