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sinolec.co.uk
Reviews:

404 reviews in the last 12 months3,349 total reviews  

4.87
Excellent

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Top positive review

9 Oct 2023
 Verified review
Good Components at Affordable Prices. I like the fact that I can order modern components in unit quantity, though I buy in pairs in case of future need. This enables me to fix equipment with a track record for reliable service and simplify the original designs. The order process and delivery is extremely efficient. My only caveat is that the design specs do not really provide the detail I would like in terms of full dimension data and an example circuit for me to be sure the component is suitable for the purpose I have in mind.

Top negative review

29 Mar 2024
 Verified review
I purchased an item that was advertised as being in stock. It took several days before I was contacted by the business to be inform me that there was no stock. I was asked whether I would like to keep the (paid) order open or wait (for an undisclosed amount of time) for the item to be available or cancel my order. A credible business does not advertise products in as being stock unless it's readily available for dispatch. Nor do they wait until they discover they can't source it either, before contacting the customer. I reserve 1 star ratings for businesses which fail to issue a refund, in which case I open a dispute case with a third party, eg PayPal. So, this is a two stars rating, only because they refunded the amount I had paid without longer delays.
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Reviews for sinolec.co.uk

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9 days ago
 Verified review
Very prompt delivery of the item I ordered. The product was exactly as descibed and shown.
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21 Apr 2024
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18 Apr 2024
 Verified review
Fast Service. All products have a picture to help you find the right part. Vast product range.
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29 Mar 2024
 Verified review

Item was advertised as being in stock, which was not true.

I purchased an item that was advertised as being in stock. It took several days before I was contacted by the business to be inform me that there was no stock. I was asked whether I would like to keep the (paid) order open or wait (for an undisclosed amount of time) for the item to be available or cancel my order. A credible business does not advertise products in as being stock unless it's readily available for dispatch. Nor do they wait until they discover they can't source it either, before contacting the customer. I reserve 1 star ratings for businesses which fail to issue a refund, in which case I open a dispute case with a third party, eg PayPal. So, this is a two stars rating, only because they refunded the amount I had paid without longer delays.
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Answer by sinolec.co.uk
29 Mar 2024
Thanks for the review. A little harsh perhaps! When we come to the end of a stock line there can be items that are lost or damaged. You ordered on Friday pm, problem was identified on Monday and passed to me. Tuesday was the first day I could let you know due to sickness. You were refunded within an hour or so of your answer to us. These are now back in stock but we refunded you as made it clear you were not prepared to wait.
2 Mar 2024
 Verified review
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29 Feb 2024
 Verified review
Items arrived OK however, I paid for tracked postage [it goes to a mailbox company] but did not received tracking details.
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Answer by sinolec.co.uk
29 Feb 2024
Hi. Sorry to hear this. I have just checked and the tracking details are showing in your account. Not sure why you were unable to see these.
18 Feb 2024
 Verified review
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7 Feb 2024
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28 Jan 2024
 Verified review

Excellent delivery time no instructions

Excellent delivery time but NVR switch arrived with no wiring instructions whatsoever. I could not find any instructions for the product on their website and had to revert to YouTube.
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23 Jan 2024
 Verified review
Arrived early
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19 Jan 2024
 Verified review
You did the job and performed as you intended and I expected. Doing the job is all I ask and expect. It's ordinary, regular and not exceptional. You can't add to that.
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24 Nov 2023
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20 Oct 2023
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20 Oct 2023
 Verified review

Expensive postage costs

Product price was good but sadly overshadowed by expensive postage costs especially on small quantity orders.
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Answer by sinolec.co.uk
20 Oct 2023
Hi. Sorry to disappoint. We have one shipping cost for all orders under £30 and the rate charged covers the average cost of shipping, packing materials and picking costs for the order. Orders over £30 have free shipping.
JP
Jabe P.
Marlborough
15 Oct 2023
 Verified review
Good response with the correct product.. Wish we could have a credit account.
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9 Oct 2023
 Verified review
Good Components at Affordable Prices. I like the fact that I can order modern components in unit quantity, though I buy in pairs in case of future need. This enables me to fix equipment with a track record for reliable service and simplify the original designs. The order process and delivery is extremely efficient. My only caveat is that the design specs do not really provide the detail I would like in terms of full dimension data and an example circuit for me to be sure the component is suitable for the purpose I have in mind.
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9 Oct 2023
 Verified review
Deliver it please
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Answer by sinolec.co.uk
9 Oct 2023
Hi. I’m guessing from this your order has not arrived yet. Apologies for this. Your order was sent by post on the 3rd October. At the moment I’m afraid that our glorious post service seems to be falling apart as we have dozens of reports of delayed shipments. I would ask that you bear with us and your order should be with you later this week.
7 Oct 2023
 Verified review
Quick and easy to order fast despatch Unfortunately in this case the item I purchased was the wrong size This was my mistake.
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29 Sept 2023
 Verified review
Postage to dear
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Answer by sinolec.co.uk
29 Sept 2023
Hi, sorry to hear you are dissatisfied with the postage price. We charge a fixed amount for all orders up to £30 value, after which shipping is free of charge. The charge for postage is simply the average cost for shipping and packing materials used. Our product costs are very low so we cannot recover any shipping costs in the component price.
27 Sept 2023
 Verified review
Items arrived in reasonable time
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