sinolec.co.ukReviews:
416 reviews in the last 12 months3,331 total reviews
Excellent
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Top positive review
9 Oct 2023
Verified review
Good Components at Affordable Prices.
I like the fact that I can order modern components in unit quantity, though I buy in pairs in case of future need. This enables me to fix equipment with a track record for reliable service and simplify the original designs.
The order process and delivery is extremely efficient.
My only caveat is that the design specs do not really provide the detail I would like in terms of full dimension data and an example circuit for me to be sure the component is suitable for the purpose I have in mind.
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Top negative review
29 Mar 2024
Verified review
I purchased an item that was advertised as being in stock. It took several days before I was contacted by the business to be inform me that there was no stock. I was asked whether I would like to keep the (paid) order open or wait (for an undisclosed amount of time) for the item to be available or cancel my order.
A credible business does not advertise products in as being stock unless it's readily available for dispatch. Nor do they wait until they discover they can't source it either, before contacting the customer.
I reserve 1 star ratings for businesses which fail to issue a refund, in which case I open a dispute case with a third party, eg PayPal. So, this is a two stars rating, only because they refunded the amount I had paid without longer delays.
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Reviews for sinolec.co.uk
29 Mar 2024
Verified review
Item was advertised as being in stock, which was not true.
I purchased an item that was advertised as being in stock. It took several days before I was contacted by the business to be inform me that there was no stock. I was asked whether I would like to keep the (paid) order open or wait (for an undisclosed amount of time) for the item to be available or cancel my order.
A credible business does not advertise products in as being stock unless it's readily available for dispatch. Nor do they wait until they discover they can't source it either, before contacting the customer.
I reserve 1 star ratings for businesses which fail to issue a refund, in which case I open a dispute case with a third party, eg PayPal. So, this is a two stars rating, only because they refunded the amount I had paid without longer delays.
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Answer by sinolec.co.uk
29 Mar 2024
Thanks for the review. A little harsh perhaps! When we come to the end of a stock line there can be items that are lost or damaged. You ordered on Friday pm, problem was identified on Monday and passed to me. Tuesday was the first day I could let you know due to sickness. You were refunded within an hour or so of your answer to us. These are now back in stock but we refunded you as made it clear you were not prepared to wait.
28 Jan 2024
Verified review
Excellent delivery time no instructions
Excellent delivery time but NVR switch arrived with no wiring instructions whatsoever. I could not find any instructions for the product on their website and had to revert to YouTube.
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19 Jan 2024
Verified review
You did the job and performed as you intended and I expected. Doing the job is all I ask and expect. It's ordinary, regular and not exceptional. You can't add to that.
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18 Jun 2023
Verified review
The item description does not match the photo
After searching for this item I came across the Sinotec website which had a photo of the exact item I needed, sticker ledgends with white symbols on a black background. When I received the order, the item sent was white symbols on a clear background. I checked the website to find that the item description did not match the photo, my fault for not noticing this which was in quite small lettering when viewed on a mobile phone screen. I feel this was misleading however, and I’m disappointed that I’ve wasted 8 quid on something I’m not going to be able to use
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Answer by sinolec.co.uk
18 Jun 2023
Hi. Sorry to hear you are not satisfied. We had to take the picture on a black background in order to show the images as they cannot be seen on a white background. These are intended for use only with our marine rocker switches which are black. I’m afraid I really can’t think of any other way we can shoot these images. We state in the text that these are white on a clear background.
16 Jun 2023
Verified review
I ordered a couple of bulbholders, and sadly they were incorrect, my fault, and so asked for a refund. But hadn't realised they were made to order items, as on the page they showed a number in stock, so assumed it was a standard item and so therefore fine for refunds. Think this needs to be made clearer for the customer to avoid confusion
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Answer by sinolec.co.uk
16 Jun 2023
As discuss by email, your comments are noted and we are working on adding some wording to these specific pages. Thank you.
28 Apr 2023
Verified review
Très déçu, des frais de douane non annoncés sur le site ! En effet, un achat de 4€ + frais de port 6,45€ ok mais + des frais de douane en plus, ce n'est pas honnête !
Par principe j'ai refusé de payer les frais. Je demande le remboursement de ma commande ! Pascal B
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Answer by sinolec.co.uk
28 Apr 2023
I’m sorry that you feel this way. We are a small shop and this situation is the result of BREXIT. We are too small to provide any other service to Europe. Most of our customers are businesses so they accept this situation. We only have 2-3 small orders to Europe each month. The only alternative is for us to stop all sales to Europe as many other small shops have had to do.
20 Oct 2023
Verified review
Expensive postage costs
Product price was good but sadly overshadowed by expensive postage costs especially on small quantity orders.
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Answer by sinolec.co.uk
20 Oct 2023
Hi. Sorry to disappoint. We have one shipping cost for all orders under £30 and the rate charged covers the average cost of shipping, packing materials and picking costs for the order. Orders over £30 have free shipping.
12 Aug 2023
Verified review
I have not received my purchase untill now 😕
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Answer by sinolec.co.uk
12 Aug 2023
Hi. Sorry to hear this, but this is only 5 working days after shipment for an international order sent on a standard shipping method by post. This timescale is normal as the goods need to pass through customs before reaching you. I hope you receive the delivery soon, but, depending on the speed of customs this could take several more days.
AA
Alexander A.
Kirkcaldy
6 Aug 2023
Verified review
have not yet delivered items ordered
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Answer by sinolec.co.uk
14 Aug 2023
Thank you for the review. Your order arrived shortly after making this review so all is resolved now. The order took 7 days to arrive with Royal Mail. I do apologise for the slow service from Royal Mail.
9 Oct 2023
Verified review
Deliver it please
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Answer by sinolec.co.uk
9 Oct 2023
Hi. I’m guessing from this your order has not arrived yet. Apologies for this. Your order was sent by post on the 3rd October. At the moment I’m afraid that our glorious post service seems to be falling apart as we have dozens of reports of delayed shipments. I would ask that you bear with us and your order should be with you later this week.