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Top positive review
9 Oct 2023
Verified review
Good Components at Affordable Prices.
I like the fact that I can order modern components in unit quantity, though I buy in pairs in case of future need. This enables me to fix equipment with a track record for reliable service and simplify the original designs.
The order process and delivery is extremely efficient.
My only caveat is that the design specs do not really provide the detail I would like in terms of full dimension data and an example circuit for me to be sure the component is suitable for the purpose I have in mind.
I purchased an item that was advertised as being in stock. It took several days before I was contacted by the business to be inform me that there was no stock. I was asked whether I would like to keep the (paid) order open or wait (for an undisclosed amount of time) for the item to be available or cancel my order.
A credible business does not advertise products in as being stock unless it's readily available for dispatch. Nor do they wait until they discover they can't source it either, before contacting the customer.
I reserve 1 star ratings for businesses which fail to issue a refund, in which case I open a dispute case with a third party, eg PayPal. So, this is a two stars rating, only because they refunded the amount I had paid without longer delays.
Good range of products not easy to get elsewhere. Parcel well packed and promptly despatched.
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13 Aug 2023
Verified review
Fantastic experience with Sinolec when I placed a small order with them. Needed some components quickly for a project and Sinolec did not disappoint- items were sent to me the next day and at a great price to. Thank you Sinolec.
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12 Aug 2023
Verified review
Efficient service. Received the item the next day. Quality product.
More detailed product photographs would be an improvement.
I paid extra for a 'tracked' service but the item was sent as "Royal Mail Signed For" which does not provide tracking.
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Answer by sinolec.co.uk
15 Aug 2023
Thank you for your feedback. I’m afraid that we did indeed make a mistake and this should have been sent as fully trackable. I do apologise. We are not able to add more images to the site at the moment and the platform will only allow 2 images.
12 Aug 2023
Verified review
I have not received my purchase untill now 😕
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Answer by sinolec.co.uk
12 Aug 2023
Hi. Sorry to hear this, but this is only 5 working days after shipment for an international order sent on a standard shipping method by post. This timescale is normal as the goods need to pass through customs before reaching you. I hope you receive the delivery soon, but, depending on the speed of customs this could take several more days.
11 Aug 2023
Verified review
Site crashed
Was a bit concerned after placing the order the site crashed with errors . Checked mail seems to have gone through your end and PayPal
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Answer by sinolec.co.uk
11 Aug 2023
Thanks for the comment. We have not recorded any down time on the site so I’m not sure what would have happened. If you have been able to make a review this means you would have had an order confirmation so your order has been placed correctly.
10 Aug 2023
Verified review
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9 Aug 2023
Verified review
What could you ask for?
Sinolec actually stocked the item I needed. I couldn't find it anywhere else without a lead time of at least 4 four weeks.
The post and packing was a reasonable price, and it arrived swiftly. What could you ask for?
Thank you for the review. Your order arrived shortly after making this review so all is resolved now. The order took 7 days to arrive with Royal Mail. I do apologise for the slow service from Royal Mail.
6 Aug 2023
Verified review
Nice product , good price BUT
Shipping was unacceptably slow ! In this day and age
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Answer by sinolec.co.uk
6 Aug 2023
Hi, apologies for the time this has taken. This was shipped the day after you ordered with Royal Mail as per the delivery option selected in your order. At the moment Royal Mail postal deliveries are taking longer than expected I am afraid. We do also offer faster delivery options on the web site with DPD and a next day postal service.
5 Aug 2023
Verified review
Fast despatch and quick delivery, great value thanks.
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4 Aug 2023
Verified review
Great customer service
Easy to order, found exactly what I needed at a decent price. Customer services were extremely quick and helpful when one of my items didn't arrive due to a packing mistake.
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4 Aug 2023
Verified review
No delivery ad yet ....1week post order…
No delivery ad yet ....1week post order !
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Answer by sinolec.co.uk
4 Aug 2023
Hi. Apologies for the slow postal service with Royal Mail. I am afraid we do have a lot of orders taking longer than expected with this delivery method. Please note that we also offer expedited delivery with DPD as an option on checkout. Hope your order reaches you soon and thank you for the order.
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