Clove Technology (clove.co.uk)Reviews:
52 reviews in the last 12 months4,382 total reviews
Good
TrustmarkValid
Top positive review
10 Mar 2024
Verified review
Choosing a new replacement phone can take lots of time in research and a lovely person in sales gave me some options to meet my requirements.
The phone was delivered promptly and having opened the box and set up the new phone (Samsung Galaxy Xcover 7 (5G) I have been very pleased with my purchase.
I have used Clove Technology for many years and their service has always been exceptional.
Thank you to all the Clove Team.
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DJ
D J.
Horsham
Top negative review
18 Feb 2024
Verified review
It was a very embarrassing experience. First I was told my purchase was fraudulent and was canceled even when I submitted my details. Second order I was told by Clive sales team to use Pay Pal as my payment method and was canceled. I was told the model I had ordered is out of stock. My first order address was direct to my Country South Sudan. In the second order I have to change my delivery address thinking that it will be a better option. It doesn’t change anything at all. But what I have learn is the perception from developed countries that we in the Global South cannot afford certain products unless we steal the money. Otherwise, we buy in cash and full payment not credit. I can still source from US.
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Reviews for Clove Technology (clove.co.uk)
5 Apr 2024
Verified review
I know it’s a second-hand product but they didn’t state that the accessories are all fake and the charger was broke. Clove was very good with the refund.
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Answer by Clove Technology (clove.co.uk)
8 Apr 2024
Hello Phi, many thanks for your review. We understand that you are not happy with the product you ordered from us which you have now returned and your funds duly refunded. As you rightly stated, this order was for a second-hand product and as such, accessories may not be the same with the ones that come with new products. However, it is misleading to term the accessories fake as we either source our products from certified manufacturers or credible distributors, hence we do not sell fake products.
Also note that products may get broken in transit as a result of handling by third-party delivery companies and for such, we are happy to exchange or refund. In your case, a refund was issued. Please accept our sincere apologies for any inconvenience this may have caused.
21 Feb 2024
Verified review
I did not receive what I ordered and have not gotten a refund!
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Answer by Clove Technology (clove.co.uk)
22 Feb 2024
We received an order from this customer, but it was cancelled due to unexpected stock issues. We hadn't taken any funds from their account at the time so no refund was issued from our end. An invoice was, however, sent to the customer via email to authorize a new order, but it wasn't actioned from their end. We advise that the customer should get in touch with their bank if they haven't received a refund.