Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Only 4 stars because it took 2 weeks to deliver the part.
Other than that it's a good site
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15 hours ago
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2 days ago
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good product good price slow service
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2 days ago
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Purchase of mower pull cord
I requested 4mm cord. The cord supplied was thicker than I requested meaning I had difficulty threading it. Hole on mower had to be enlarged. Not sure what was supplied but 4.5-5mm?
Cord was measured accurately using engineers tools before order.
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Answer by mowers-online.co.uk
2 days ago
Dear Mr Mason,
Thanks for your review. The cord you were sent was the 4mm cord you ordered. If you would like to send the recoil rope back to us we wil gladly send you a smaller size under our 90 day money back guarantee.
Kind regards
The Mowers Online Team
Had to chase up order that hadn’t been delivered. Mistake rectified and received order following day.
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4 days ago
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Came faulty but rectified after a couple of weeks
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5 days ago
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A genuine self drive cable ordered, what arrived did not fit, managed to bodge it though
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5 days ago
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I would have given 5 stars bur there were two things missing (nuts and bolts) which made it difficult to assemble
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5 days ago
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Buying easy, returning non existant
The order was made and dispatched in a timely fashion, however, the ordered item was not suitable. On filling in the return portion of the online section I have heard nothing. I now have a part, in the same condition as I received it, and no idea if or how to return.
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5 days ago
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6 days ago
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6 days ago
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Took much longer to receive our order than they said, no communication unless we initiated it.
Ordered wrong part for my mower by mistake ,contacted immediately to cancel order.
E.mailed by return cancelling order and organised refund.
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8 days ago
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Lawn mower purchase couple of glitches
Recently ordered a mower and quick delivery. Product had slight damage to casing. Took a while to get through to company and after chasing they agreed to send replacement casing. Had to chase again for confirmation of despatch but now received mower up and running and working well. Staff are friendly and helpful when you can finally get through. I believe the company should employ additional staff to deal with incoming phone calls to avoid customers having to keep chasing company and waiting for a long while in queue.
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9 days ago
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Quick delivery when dispatched but poor communication as to when it would be dispatched.
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