Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Ordered a hayter chain.
They sent me two other chains that didn’t fit. Contacted them and they said they will look into it. A week later and two chasers still no response.
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21 Feb 2024
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Prompt delivery of Hayter Electric Mower
Prompt delivery - took me by surprise... no prior indication of delivery date or time. Unfortunate omission.
Driver left mower near garage - fortunately my wife caught site of him walking down the drive; called him back and alerted me.
A useful conversation was then had with your driver who talked me through using the electric mower. Very good product.
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13 Mar 2024
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The order appeared to be lost. Their softwear failed to take the cash from my account and was found when I chased it as I had no info on delivery.
Delivery was made in the manufacturers packaging which is probably not strong enough to withstand the courier's handling, but there was no damage to the contents
Excellent, the only let down was trying to order online. In the end it took a phone call but my new lawnmower arrived the next day so no complaints and helpful service.
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1 Mar 2024
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Would have been 5 but it was covered in oil because the delivery driver damaged the box and broke the bottle of oil in the box
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Answer by mowers-online.co.uk
1 Mar 2024
Hi,
Thanks for taking the time to leave a review and we are sorry to hear of the issue you experienced with our carrier, Parcelforce. We have picked this up with them and they are speaking to the driver concerned. In the meantime we have organised for a replacement bottle to be sent to you. Please accept our apologies for any inconvenience caused.
Kind regards
The Mowers Online Team
25 Feb 2024
Verified review
Very helpful and answered all our queries. We are looking forward to using the mower this summer.
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8 Mar 2024
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Spare Parts
Bought simple nuts and bolts which were correct for machine, good quality and arrived promptly
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14 Mar 2024
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The ease of ordering, the quick and efficient delivery.
Better assembling instructions.
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14 Mar 2024
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Good service only thing is oil didnt arrive
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13 Mar 2024
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Speed of despatch . Good website
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23 Feb 2024
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Got my charger
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4 Mar 2024
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Quick
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16 Mar 2024
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9 Mar 2024
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3 Mar 2024
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26 Feb 2024
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21 Feb 2024
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19 Mar 2024
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Despite all the lies to the contrary still waiting for the oil to start my lawn mower.
Gave up and went out and purchased SAE30 oil.
Hopeless company to deal with.
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Answer by mowers-online.co.uk
22 Mar 2024
Hi,
We need to point out that we have already sent you two replacement bottles of oil and very strangely both have not been delivered to you. As a result we have raised a complaint with Royal Mail and asked them to investigate.
Kind regards
The Mowers Online Team
17 Mar 2024
Verified review
When you say you will ring back THEN RING BACK.
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Answer by mowers-online.co.uk
17 Mar 2024
Hi,
Thanks for your review. We think it would be useful to mention that you ordered the wrong cable for your mower and when you contacted us we got the details of the mower from you and sent you the correct cable by return.
We are sorry that the team didn;'t manage to contact you to discuss the return of the original cable. Having checked our records I can see that they did attempt to call twice without success but we will ensure that they contact you via email to arrange the return of the original cable.
Kind regards
The Mowers Online Team
1 Feb 2024
Verified review
Wrong cable supplied, asked if they could supply the correct one. No sorry was the answer we can not source one! If they had looked on their own ebay listing there is the exact cable. Just a bit lazy imo. Good comms, good delivery, Item supplied was great but wrong. Shame really but that is my true view of this seller.
Thanks for your reply. I suggest that your supplier has not much idea.
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