Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Invested in a ride on tractor mower and was pleased with purchase. Waited for confirmation of despatch and this happened quickly but then nothing else. Chased up with company to see when tractor would be delivered and they said that they would look into it. Received an email saying it would be despatched shortly and then courier would be in touch. None of this happened and we started to think maybe we'd been scammed. Tractor then arrived at 8am one morning without warning.
Slight damage to a piece of plastic but just relieved it got here at all. Probably wouldn't buy from them again.
Report review
Answer by mowers-online.co.uk
10 Apr 2024
Hi,
Thanks for taking the time to leave a review and please accept our apologies for any inconvenience caused. The Cobra tractor you ordered from us was sent to you directly by Cobra (all Cobra tractors are sent directly to customers) and we have passed your comments back to Cobra for review.
Kind regards
The Mowers Online Team
17 Apr 2024
Verified review
Part does not fit... return and refund required
The item I ordered arrived promptly, which is good.
Unfortunately it does not fit my mower.
I have sent an email to mowersonline (they will not answer parts enquiries by phone) with photographic evidence the part does not fit and requested a refund.
As yet they have not even acknowledged receipt of my email.
I will give them a few more days and then seek redress through my credit card company.
Report review
Answer by mowers-online.co.uk
19 Apr 2024
Hi,
We have tried to contact you via email and we are waiting for a response from you. The gasket you have been supplied with is the correct gasket for the models listed on the product page but it is clear from the photographs you have supplied that it will not fit. In our email we asked for the serial number of the mower and the serial number of the engine (stamped onto the block). Once we have these we will speak to the techncial specialists in Mountfield to identify the correct gasket for your mower. In the meantime if you could return the incorrect gasket and we will refund your postage cost.
Kind regards
The Mowers Online Team
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.