Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Customer care is shocking, I emailed and called a number of times try to find out where my mower was, The email received had a subject line saying order dispatched and I should expect to receive my item in 4-5 working days, when it didn’t arrive I emailed and got no answer and then called and was promised a call back that didn’t come, I called again and was told my mower was not in stock and it would be another 3weeks. If I hadn’t chased it up I would never have known any of this. The mower finally arrived after 4weeks. Great product just awful customer service.
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13 hours ago
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Delivery was easy. Delivery driver was super helpful and friendly. There are two things that could be better….the email and invoice weren’t clear when it would be delivered. The instructions could be better, especially when you are building the grass box
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15 hours ago
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20 hours ago
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Good Service, quick delivery, good product
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2 days ago
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2 days ago
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2 days ago
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Improve Customer Services and please listen to your customer complaints in a professional manner
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2 days ago
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Excellent service and competitive price.
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3 days ago
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Great to deal with. Quick delivery
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3 days ago
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I had a question and called the helpline which was busy but they called me back. Very helpful and very pleased with the quality of the lawnmower I purchased.
I had a question and called the helpline,,
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3 days ago
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Fast delivery and great mower: ordered Tuesday/dispatched Wednesday/ arrived Thursday.
As for the mower: I bought a Hayter Hawk 36 battery mower. I gave up on Bosch mowers when all their 'so-called improvements" to design just made things worse. With the Hayter there are too many noticeable GOOD DESIGN features to list them all here - from the short wheelbase and roller design that make for manoeuverability to the battery & charger... It's the best. Just one niggle that applies to all the mowers I've looked at - I'd like a 15mm cut height.
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3 days ago
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No seal sent
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3 days ago
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3 days ago
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Great offers and fast delivery, but I would of liked an notification that item had been dispatched.
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4 days ago
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Reply to emails sent to you when customers have a problem with their order
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4 days ago
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Competitive price but very slow delivery and lack of status updates
Almost 4 weeks from order to eventual delivery due to a catalogue of issues including 'damaged in transit', tracking number system malfunction, missed carrier SLA and poor customer service/communication. Required 4-5 phonecalls to establish latest situation on an ongoing basis and was then finally told to speak to the carrier direct when the item had shipped and the 48 hour delivery SLA had been missed (eventually by 4 days).
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