Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Overall I scored it good, but gave one star less due to one item not being sent at the same time as the other two with all 3 items being on the same order.
If something is on back order that's fair enough but there wasn't any communication to advise me which lead to me emailing them.
Not a major issue but something I thought I'd messed up.
Overall though, good pricing, genuine parts so would definitely give them my business in the future.
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4 Apr 2024
Verified review
Mountfield MTF 66 MQ-827M
Item arrived in the suggested time scale but would liked to have had more updates on order progress.
The battery charger that arrived with it is unusable as it has not got a 3pin plug it has a 2 pin round plug.
Satisfied with the product apart from the incorrect charger.
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26 Mar 2024
Verified review
Wide variety of mowers.
I felt communication could be better because there was a delay in my order and the responses I got were different each time I phoned.
Once the problems at Mowers Online were resolved, what ever they were, I received my mower very quickly
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22 Mar 2024
Verified review
Good service excellent kit. easy to manage, copes with early season longer than normal grass creates a good finish.
Would use them again.
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1 Apr 2024
Verified review
Excellent machine but self propelled mode is too fast. I need that mode to help on slopes but I can’t run up them at the same time.
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7 Apr 2024
Verified review
Delivery time was excellent, however the courier left our parcel on the footpath outside our gate. Luckily we have honest neighbours
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2 Apr 2024
Verified review
Good value and easy to order online. Pity it took several days and a couple of chases to get what was a stock item on its way to me.
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8 Apr 2024
Verified review
excellent mower for the small garden :light and compact to use and stall away
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14 Apr 2024
Verified review
Packaging was flimsy and breaking up, but mower arrived intact.
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