Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Very disappointed and dissatisfied with their aftercare service! 5 days from being delivered i asked for their assistance as was a problem with the mower, didn’t answer emails and when they said they would call back with a plan to rectify the issue you never did!
I’ll not be using yourself again nor will I recommend you to anyone I know in the trade.
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2 May 2024
Verified review
goods not received
they never answer phone when they do just pass the buck I've been chasing FedEx for a week who say they have tried to delivery 3 times had no correspondence from them say I need to contact company ... company say I need to track with FedEx both blame each other and I've no mower
to say the least I'm not amused
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Answer by mowers-online.co.uk
2 May 2024
Hi,
Thanks for your review. FedEx have attempted delivery of your item three times now and it is now on it's way back to us. We have also tried to call you several times to rearrange delivery but we have yet to speak to you. As you will appreciate it is not possible for them to keep trying to deliver your parcel an infinite amount of times and unfortunately with such high value products it is not possible to leave them safe.
Kind regards
The Mowers Online Team
7 days ago
Verified review
Very slow in responding to issues and difficult to deal with
Had a complication with an accessory part I ordered for my mower. It's taken ages to get a response and still unresolved. Contacting by email is unresponsive and contacting by phone left hanging on in a queue for ages. Very poor customer service. First time using them so very poor first impression.
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13 days ago
Verified review
Very poor service. Promised a delivery day then no update when mower wasn’t delivered. When chased blamed Hayter the supplier for late delivery even though mower was in stock. When quizzed they stated they would cancel my order not good. Finally delivered by own transport
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24 Apr 2024
Verified review
Received fairly expensive part for lawnmower but was faulty. Contacted them by phone and explained bur was asked to send email. Had no reply over 2 weeks and had to get part repaired to enable me to use it. Would not recommend
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7 May 2024
Verified review
Selling items not in stock with no delivery date after telling me that it was available for immediate delivery before purchase.I Had to get PayPal to refund me. Probably the worst online buying experience I have had
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4 May 2024
Verified review
The mower was slightly damaged with a deep scratch on the handles. I have been waiting for a response for over a week. The customer service is terrible and really disappointing when buying a high end mower
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5 days ago
Verified review
Took my money despite item not in stock, nearly 3 weeks ago, dont reply to emails or return calls. Having to chase them now. Will be reporting to trading standards soon if not resolved.
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22 Apr 2024
Verified review
Found the website easy to order from. 11 days later nothing around, emailed parts and sales for help but nothing came back, very poor!
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12 days ago
Verified review
Customer Service very bad. Orders are delivered late and you need to contact several times before any thing gets done
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26 Apr 2024
Verified review
Poor customer service
Ordered 2 weeks ago. Many phone calls and emails sent chasing. Never responded and still yet to be delivered!!
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2 days ago
Verified review
Improve Customer Services and please listen to your customer complaints in a professional manner
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8 days ago
Verified review
The Honda cable supplied is not the right cable, I have emailed Emma with pics and not heard back
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Answer by mowers-online.co.uk
8 days ago
Dear Mr Price,
We can see from our records that Emma did email you five days ago asking you to provide her with the model and serial number of your machine so she can assist you in finding the right part but to date she has not received a response.
We can't help you unless you provide us with the information we need to identify the correct part.
Kind regards
The Mowers Online Team
3 May 2024
Verified review
I have yet to receive this order, I was assured delivery was in 3 to 5 days not 3 to 5 weeks.
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5 May 2024
Verified review
The order was never dispatched. I therefore sought a refund, which they did eventually pay.
Far too long in dispatching the products. Then after that delivery took far to long!
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4 days ago
Verified review
Reply to emails sent to you when customers have a problem with their order
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6 days ago
Verified review
No delivery or communication
No order, no communication. Not responding to emails. Not delivered order
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9 days ago
Verified review
Very poor service.
Product not arrived and no correspondence from them.
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1 May 2024
Verified review
No reply to emails!
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Answer by mowers-online.co.uk
1 May 2024
Hi,
Thanks for your review. You purchased a Mountfield fuel cap from us which was ordered and dispatched on the same day and I understand that you are very happy with it. The emails you are referring to are separate emails relating to advice on your carburettor. This email should have been addressed to our parts team on parts@mowers-online.co.uk
Unfortunately we are unable to provide detailed technical advice on specific issues and your local garden machinery dealer may be in the best position to advise you in cases such as this.
Our parts team can only provide guidance on which parts will fit you machine providing that we are given the make, model and serial number of both the mower and the engine itself. Trying to identify the correct parts from a photograph of an old gasket and cover is impossible.
We hope you understand.
Kind regards
The Mowers Online Team
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