Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Excellent service and a true description. Would recommend
Excellent service and
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4 days ago
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4 days ago
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8 days ago
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8 days ago
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13 days ago
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6 May 2024
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2 May 2024
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1 May 2024
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29 Apr 2024
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26 Apr 2024
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26 Apr 2024
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21 Apr 2024
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8 days ago
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Broken lawnmower on arrival
I purchased a lawn mower which arrived over 2 weeks ago. On unboxing it I discovered the wheel was broken making the lawnmower unusable. I instantly contacted them by email and phone with photos. They confirmed they would send out a replacement wheel. Still waiting over 2 weeks later with a lawnmower that may as well be a door stop. I have re emailed on a number of occasion with no reply from them.
If I don't get a response soon I will be taking it up with my credit card company, and I'm so glad I paid using that method.
I'm aware that the consumer rights act say the consumer shouldn't be inconvenienced, and I certainly have been.
Customer services from this firm really need to improve
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14 hours ago
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Customer care is shocking, I emailed and called a number of times try to find out where my mower was, The email received had a subject line saying order dispatched and I should expect to receive my item in 4-5 working days, when it didn’t arrive I emailed and got no answer and then called and was promised a call back that didn’t come, I called again and was told my mower was not in stock and it would be another 3weeks. If I hadn’t chased it up I would never have known any of this. The mower finally arrived after 4weeks. Great product just awful customer service.
I ordered a wheel assembly. Just to check that this came with a new hub, washers and split pin I called the organisation. A recorded message said that they do not take calls in relation to parts and that I had to email. My gardener said "it must come with them, it's an assembly". I took the risk and got a wheel in a box, that fortunately had the tyre on it. Luckily, I rang another supplier who sent me the items immediately to enable me to fit the tyre the next day.
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Answer by mowers-online.co.uk
13 days ago
Hi,
Thank you for taking the time to leave a review. The product description does clearly state "Wheel and Tyre Assembly" and as you say that is exactly what you received. There is no mention of a new hub, washers or split pin on our description as these parts are specific to the various models of mower that this wheel assembly fits and need to be purchased separately.
Kind regards
The Mowers Online Team
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