Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Reply to emails sent to you when customers have a problem with their order
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11 hours ago
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Competitive price but very slow delivery and lack of status updates
Almost 4 weeks from order to eventual delivery due to a catalogue of issues including 'damaged in transit', tracking number system malfunction, missed carrier SLA and poor customer service/communication. Required 4-5 phonecalls to establish latest situation on an ongoing basis and was then finally told to speak to the carrier direct when the item had shipped and the 48 hour delivery SLA had been missed (eventually by 4 days).
Took much longer to receive our order than they said, no communication unless we initiated it.
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19 hours ago
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2 days ago
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2 days ago
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Very disappointed and dissatisfied with their aftercare service! 5 days from being delivered i asked for their assistance as was a problem with the mower, didn’t answer emails and when they said they would call back with a plan to rectify the issue you never did!
I’ll not be using yourself again nor will I recommend you to anyone I know in the trade.
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2 days ago
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Took my money despite item not in stock, nearly 3 weeks ago, dont reply to emails or return calls. Having to chase them now. Will be reporting to trading standards soon if not resolved.
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2 days ago
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Excellent on-line company to deal with.
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2 days ago
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Good priced Machines
I am pleased with my new mower.
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2 days ago
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Good service
Item dispatched 2 working days after ordering was placed and delivered the following day in good condition.
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2 days ago
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2 days ago
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No delivery or communication
No order, no communication. Not responding to emails. Not delivered order
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2 days ago
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Good prompt service
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2 days ago
Verified review
Fair price and quick delivery for my Ego blade. Thank you!
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