Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Ordered a Cobra 700 Chipper but didn’t arrive on stated date as they sent to wrong address. When it finally arrived it was damaged. They agreed to swap it over but still waiting. Nearly 3 weeks now. Had to hire a machine to do the job
The goods i ordered never came, but money taken, i emailed twice to ask why, no reply, i rang several times no-one answered, left a message for them to contact me and they didn't! Had my money back via paypal! I would not recommend them
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26 May 2023
Verified review
Item sent but chosen courier has failed to deliver, and no delivery options. mowers online haven’t responded to 3 emails and deal with the issue. No response from them at all.
Will have to try and claim my £86 back on my credit card.
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22 Oct 2023
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I ordered a petrol filter for my Alko scarifier. An in stock item according to the web site which took two and half weeks to arrive and when it did it was the wrong part! Not a great deal of difference between the two 😏.
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3 Sept 2023
Verified review
Had part on website after 7 days no part arrived
Contacted them and said website had not be updated so cancel it another 7 days have not received refund contacted them again and said refund was in a queue
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21 Sept 2023
Verified review
total misrepresentations
do not tell lies about delivery7 to 10 days is not having to chase them for delivery time took the money and had to wait. Normal shopping is pay and take away or deliver the goods and then get payed
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3 Jun 2023
Verified review
I receive a rear grass deflector which didn't fit into my lawnmower, so I emailed them to say the wrong part had been sent and sent photos. I never received a response. Very poor customer service.
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8 Oct 2023
Verified review
uselss -machine sent with wrong parts - can't use - time wasters!
cannot even send a ehdge trimmer with 3 parts to the assemby and get all 3 right. Obviously wrong handle sent. No one to answer phone on a weekend - I imagine most customers assemble on a weekend
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29 Aug 2023
Verified review
Send correct component ,and answer my email.
Send correct component ,and answer my email asking them to correct it.
Warning - there is no facility to actually speak to a human being by phone if you have ordered via their website.
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1 Aug 2023
Verified review
Poor customer service
My mower arrived very quickly was damaged in transit and it took mowers-online a week to contact the supplier, eventually I had to arrange the exchange with the supplier.
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3 Jun 2023
Verified review
No refund on my mistaken order. I then ordered the correct mower,which I can't use because the battery is jammed in the charger. I have had no contact from anyone.
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7 Jul 2023
Verified review
Goods arrived damaged, delivery man instructed to take photos as proof as we did, made contact with company, still nothing!!
Very poor. Use at your own risk ⚠️
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Answer by mowers-online.co.uk
8 Jul 2023
Hi,
Like every other e-commerce retailer in the world we use external delivery companies to deliver our products.
Unfortunately on this occassion the part you ordered (a large plastic deflector for a ride on tractor) was damaged in transit by one of our couriers.
We apologise for this but the incident was entirely outside our control and even with the best will in the world sometimes things like this happen.
We have refunded your money and cancelled your order. Hopefully you can find the part at your local dealer.
Kind regards
The Mowers Online Team
20 Sept 2023
Verified review
Delay on del times. Phoned them told had been depatched but next day email said will despatched today.
Delivery company gave del delivery time and was on time.
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18 Oct 2023
Verified review
Send the items that have been ordered, the website shows the items are in stock and I not received all of the order. The order was placed three weeks ago.
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16 Jul 2023
Verified review
Advertise things that are immediately available rather than try to sell (and take payment for) things that aren’t available for at least 3 months hence!!
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19 Oct 2023
Verified review
they don't answer emails and their phones over a 2 day period i tried telephoning them but no answer
If you want personal service don't use this firm
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22 Sept 2023
Verified review
Appalling communications. After buying I heard nothing for several days. I emailed, as you have no phone line. The reply was rude and uninformative.
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19 Jul 2023
Verified review
ordered two items - one arrived - the other had to send 2 chasing emails and then call - wen a nice lady sorted it out and i got my second item
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16 Oct 2023
Verified review
Mower arrived 14 days after ordering
They are a job to contact as never answered the phone
Had to ring cobra myself and sort it out !
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12 Oct 2023
Verified review
Money was taken at the time of the order, no confirmation email and the parts hasn’t arrived.
No response when I email the company.
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