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Top positive review
23 Jul 2023
Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD.
This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Genuine article and the cheapest including postage on line by far, just shows how much mark up other sellers put on their items for sale. I have never understood why some sellers have such high mark ups, is it not better to have a good turnover with many items sold than waiting to sell one item at a high price?
I have tried buying local to patronise shops where I live but some actually try to sell at a higher price than manufacturers recommend retail price, I wonder who buys from them?
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6 days ago
Verified review
Fast delivery, poor follow up on issues.
Initially very impressed with the speed of delivery and with customer service response when the lawnmower I ordered was missing a bolt. Customer service responded immediately saying they would send a bolt out to me which I was happy with. The bolt never turned up and now they are not responding. In the end, I resolved it myself as I need to get the grass cut. Not what you expect when spending 100s of pounds.
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11 Apr 2024
Verified review
Delivery issues
I’ve had to give only three stars because we had so much trouble with your delivery provider - DX. The mower was scheduled for delivery on a Thursday but did not arrive until the following Monday, and even then not at the time we were promised. We spent a number of days in the house, waiting for deliveries that never came. We had to phone DX to find out what was going on.
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Answer by mowers-online.co.uk
11 Apr 2024
Hi,
Thanks for your review. We are sorry to hear of the issues you had with our couriers, DX. We have passed your comments back to them in the hope that this sort of issue can be avoided in the future.
Kind regards
The Mowers Online Team
7 days ago
Verified review
Ordered online £50 cheaper than B n Q
Ordered online and £50 cheaper than B and Q.
Arrived on time. Only query was that lawnmower came with can of engine oik which was listed as seperate item for delivery.
When I only received the box with lawnmower I had to ring to say there was no oil delivered but the helpline confirmed it was in box with lawnmower. Very satisfied with price, delivery and customer service.
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1 Apr 2024
Verified review
Mistake sorted in quick time.
I ordered a chainsaw but put the wrong house number on the delivery address.Realised this in time I phoned them and they were able to correct my mistake and I still had it delivered on time(2days) Thanks Aly.
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9 days ago
Verified review
Excellent service. Email sent once item was ready to be delivered which was around 4 days after ordering on a Saturday and needed to rearrange delivery date and they immediately sorted out.
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4 days ago
Verified review
Telephone call to them to check on my requirements, they were very informative and advised exactly what was required.
Length of time to answer call could be improved.
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3 days ago
Verified review
Great Service, had to return and get a different part, everything went smoothly, I thoroughly reccomended this company for all your Mower needs, thanks guys.
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4 Apr 2024
Verified review
Company response
My initial review rates the company as poor as they had not responded to an email. However, it was found and the company reacted immediately.
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8 days ago
Verified review
Satisfied customer. Good price, items that I couldn't find anywhere else. These types of shops are invaluable. Would definitely recommend..
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6 Apr 2024
Verified review
The petrol can was not delivered with the mower! You really do need to be able to obtain petrol with a petrol lawnmower.
Just saying!!
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Answer by mowers-online.co.uk
6 Apr 2024
Hi,
Thanks for taking the time to leave a review. You ordered a lawn mower and starter kit from us and as you will appreciate both these items come in large boxes.
Unfortunately during delivery these boxes can sometimes be separated in the carrier network and arrive on different days.
We could put everything into one huge box but that would require a huge amount of additional cardboard to be used (not very environmentally friendly) and it would add significant additional cost to the product which most customers won't pay for.
Kind regards
The Mowers Online Team
7 Apr 2024
Verified review
The service was really prompt and the mower was shipped the following day after placing my order. Price was very competitive too.
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15 Apr 2024
Verified review
Great Company
Great price, great service and delivery, can't fault Mowers-Online. Would definitely recommend and would certainly use again.
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