mowers-online.co.uk

Reviews:

Ordered wrong part for my mower by mistake ,contacted immediately to cancel order. E.mailed by return cancelling order and organised refund.

Recently ordered a mower and quick delivery. Product had slight damage to casing. Took a while to get through to company and after chasing they agreed to send replacement casing. Had to chase again for confirmation of despatch but now received mower up and running and working well. Staff are friendly and helpful when you can finally get through. I believe the company should employ additional staff to deal with incoming phone calls to avoid customers having to keep chasing company and waiting for a long while in queue.

Had a complication with an accessory part I ordered for my mower. It's taken ages to get a response and still unresolved. Contacting by email is unresponsive and contacting by phone left hanging on in a queue for ages. Very poor customer service. First time using them so very poor first impression.

Quick delivery when dispatched but poor communication as to when it would be dispatched.

The Honda cable supplied is not the right cable, I have emailed Emma with pics and not heard back

I purchased a lawn mower which arrived over 2 weeks ago. On unboxing it I discovered the wheel was broken making the lawnmower unusable. I instantly contacted them by email and phone with photos. They confirmed they would send out a replacement wheel. Still waiting over 2 weeks later with a lawnmower that may as well be a door stop. I have re emailed on a number of occasion with no reply from them. If I don't get a response soon I will be taking it up with my credit card company, and I'm so glad I paid using that method. I'm aware that the consumer rights act say the consumer shouldn't be inconvenienced, and I certainly have been. Customer services from this firm really need to improve

Product not arrived and no correspondence from them.

Fast delivery but the wrong part, maybe my fault.

prompt delivery, very good to talk to and deal with.

Problem with missing items resolved promptly.

Customer Service very bad. Orders are delivered late and you need to contact several times before any thing gets done

So far so good and happy with my purchase

Very poor service. Promised a delivery day then no update when mower wasn’t delivered. When chased blamed Hayter the supplier for late delivery even though mower was in stock. When quizzed they stated they would cancel my order not good. Finally delivered by own transport

I ordered a wheel assembly. Just to check that this came with a new hub, washers and split pin I called the organisation. A recorded message said that they do not take calls in relation to parts and that I had to email. My gardener said "it must come with them, it's an assembly". I took the risk and got a wheel in a box, that fortunately had the tyre on it. Luckily, I rang another supplier who sent me the items immediately to enable me to fit the tyre the next day.

Selling items not in stock with no delivery date after telling me that it was available for immediate delivery before purchase.I Had to get PayPal to refund me. Probably the worst online buying experience I have had