Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Good service excellent kit. easy to manage, copes with early season longer than normal grass creates a good finish.
Would use them again.
Report review
6 Apr 2024
Verified review
The petrol can was not delivered with the mower! You really do need to be able to obtain petrol with a petrol lawnmower.
Just saying!!
Report review
Answer by mowers-online.co.uk
6 Apr 2024
Hi,
Thanks for taking the time to leave a review. You ordered a lawn mower and starter kit from us and as you will appreciate both these items come in large boxes.
Unfortunately during delivery these boxes can sometimes be separated in the carrier network and arrive on different days.
We could put everything into one huge box but that would require a huge amount of additional cardboard to be used (not very environmentally friendly) and it would add significant additional cost to the product which most customers won't pay for.
Kind regards
The Mowers Online Team
1 Apr 2024
Verified review
Excellent machine but self propelled mode is too fast. I need that mode to help on slopes but I can’t run up them at the same time.
Report review
7 Apr 2024
Verified review
Delivery time was excellent, however the courier left our parcel on the footpath outside our gate. Luckily we have honest neighbours
Report review
2 Apr 2024
Verified review
Good value and easy to order online. Pity it took several days and a couple of chases to get what was a stock item on its way to me.
Report review
8 Apr 2024
Verified review
excellent mower for the small garden :light and compact to use and stall away
Report review
14 Apr 2024
Verified review
Packaging was flimsy and breaking up, but mower arrived intact.
Chose this supplier because it stated that 5 were available.
Had an email saying mower was being delivered via DX Freight.
Had an email next day saying that mower would not be in stock for another 4 weeks and would I like to wait or have a refund .
Refund requested ,let's see how long that takes .
Report review
1 Apr 2024
Verified review
Ordered a lawn mower to find it wasn’t in stock and no idea how long I would wait for delivery. At the same time ordered a strimmer, that got returned back to them, did eventually get it, but it took several weeks to arrive
Communication was bad at best, no a great experience
Report review
31 Mar 2024
Verified review
Woefully poor service - AVOID
I ordered a drive belt from Mowers on line. The belt was wrong - too small. The belt was indicated that it would. These things happen and I’m not griping about that. However, trying to get a refund is a challenge. First, you can’t call mowers on line to talk about parts. Parts can only be ordered via email. I emailed on a Saturday, 3 days later still no reply. I tried to call the service line. Held in a queue which wasn’t getting smaller so hung up. I then emailed to return the belt. The returns process necessitates that a returns number has to sent via email in order to start the process. To date, no returns email has been received. As a last resort I called the mower sales line. I was 3rd in the queue, then 2nd and then 1st at which point the line stared to ring. After nearly 6 minutes I hung up. The after sales service is truly shocking and shameful. Perspective buyers beware. Do yourselves a favour and spend your money elsewhere.
Report review
Answer by mowers-online.co.uk
31 Mar 2024
Hi,
Thank you for your review. Having checked our records we can see that you emailed us at 7.17pm on Good Friday evening. Unfortunately our customer service team are not working over the long bank holiday weekend so they didn't get a chance to respond to you before you left your review.
To return the item under our 90 day money back guarantee please post it back to us with your order number and we will refund you as soon as we receive the product.
Kind regards
The Mowers Online Team
1 Apr 2024
Verified review
Atco mower
Ordered on 08/03/2024 website said 2 in stock and we would receive within 4 working days. Phoned them on 15/03/2024 was told they had meant to call but hadn't they hadn't got any Atco mowers but would send an equivalent by 20/03/2024. Phoned them on 22/03/2024 and was told it would be dispatched that day and we would receive on 25th or the 26th. Phoned them on 25/03/2024 to make sure it had been dispatched. Was told it hadn't been dispatched but would be that day and we would receive the same day. Phoned them on 26/03/2024 was told we would definitely receive that day. Needless to say it didn't arrive. Mower was finely delivered on 27/03/2024 but the driver just left it on the drive in the rain without knocking the door. Mower seems ok but the service was terrible.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.