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Top positive review
23 Jul 2023
Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD.
This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
I purchased a lawn mower which arrived over 2 weeks ago. On unboxing it I discovered the wheel was broken making the lawnmower unusable. I instantly contacted them by email and phone with photos. They confirmed they would send out a replacement wheel. Still waiting over 2 weeks later with a lawnmower that may as well be a door stop. I have re emailed on a number of occasion with no reply from them.
If I don't get a response soon I will be taking it up with my credit card company, and I'm so glad I paid using that method.
I'm aware that the consumer rights act say the consumer shouldn't be inconvenienced, and I certainly have been.
Customer services from this firm really need to improve
I ordered a wheel assembly. Just to check that this came with a new hub, washers and split pin I called the organisation. A recorded message said that they do not take calls in relation to parts and that I had to email. My gardener said "it must come with them, it's an assembly". I took the risk and got a wheel in a box, that fortunately had the tyre on it. Luckily, I rang another supplier who sent me the items immediately to enable me to fit the tyre the next day.
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Answer by mowers-online.co.uk
7 days ago
Hi,
Thank you for taking the time to leave a review. The product description does clearly state "Wheel and Tyre Assembly" and as you say that is exactly what you received. There is no mention of a new hub, washers or split pin on our description as these parts are specific to the various models of mower that this wheel assembly fits and need to be purchased separately.
Kind regards
The Mowers Online Team
17 Apr 2024
Verified review
Part does not fit... return and refund required
The item I ordered arrived promptly, which is good.
Unfortunately it does not fit my mower.
I have sent an email to mowersonline (they will not answer parts enquiries by phone) with photographic evidence the part does not fit and requested a refund.
As yet they have not even acknowledged receipt of my email.
I will give them a few more days and then seek redress through my credit card company.
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Answer by mowers-online.co.uk
19 Apr 2024
Hi,
We have tried to contact you via email and we are waiting for a response from you. The gasket you have been supplied with is the correct gasket for the models listed on the product page but it is clear from the photographs you have supplied that it will not fit. In our email we asked for the serial number of the mower and the serial number of the engine (stamped onto the block). Once we have these we will speak to the techncial specialists in Mountfield to identify the correct gasket for your mower. In the meantime if you could return the incorrect gasket and we will refund your postage cost.
Kind regards
The Mowers Online Team
13 days ago
Verified review
goods not received
they never answer phone when they do just pass the buck I've been chasing FedEx for a week who say they have tried to delivery 3 times had no correspondence from them say I need to contact company ... company say I need to track with FedEx both blame each other and I've no mower
to say the least I'm not amused
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Answer by mowers-online.co.uk
13 days ago
Hi,
Thanks for your review. FedEx have attempted delivery of your item three times now and it is now on it's way back to us. We have also tried to call you several times to rearrange delivery but we have yet to speak to you. As you will appreciate it is not possible for them to keep trying to deliver your parcel an infinite amount of times and unfortunately with such high value products it is not possible to leave them safe.
Kind regards
The Mowers Online Team
2 days ago
Verified review
Very slow in responding to issues and difficult to deal with
Had a complication with an accessory part I ordered for my mower. It's taken ages to get a response and still unresolved. Contacting by email is unresponsive and contacting by phone left hanging on in a queue for ages. Very poor customer service. First time using them so very poor first impression.
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7 days ago
Verified review
Very poor service. Promised a delivery day then no update when mower wasn’t delivered. When chased blamed Hayter the supplier for late delivery even though mower was in stock. When quizzed they stated they would cancel my order not good. Finally delivered by own transport
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24 Apr 2024
Verified review
Received fairly expensive part for lawnmower but was faulty. Contacted them by phone and explained bur was asked to send email. Had no reply over 2 weeks and had to get part repaired to enable me to use it. Would not recommend
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8 days ago
Verified review
Selling items not in stock with no delivery date after telling me that it was available for immediate delivery before purchase.I Had to get PayPal to refund me. Probably the worst online buying experience I have had
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11 days ago
Verified review
The mower was slightly damaged with a deep scratch on the handles. I have been waiting for a response for over a week. The customer service is terrible and really disappointing when buying a high end mower
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18 Apr 2024
Verified review
Order hasn’t arrived, Iv had no reply to emails and can’t get through to them on the phone. Wasted my money and my time, very unhappy customer
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22 Apr 2024
Verified review
Found the website easy to order from. 11 days later nothing around, emailed parts and sales for help but nothing came back, very poor!
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20 Apr 2024
Verified review
Still waiting for mower after 4 weeks despite Web page indicating inventory stock. No answers to emails from customer service.
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6 days ago
Verified review
Customer Service very bad. Orders are delivered late and you need to contact several times before any thing gets done
Poor communication, still waiting for the purchased item to arrive. Very disappointed with the handling of the sale
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26 Apr 2024
Verified review
Poor customer service
Ordered 2 weeks ago. Many phone calls and emails sent chasing. Never responded and still yet to be delivered!!
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3 days ago
Verified review
The Honda cable supplied is not the right cable, I have emailed Emma with pics and not heard back
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Answer by mowers-online.co.uk
3 days ago
Dear Mr Price,
We can see from our records that Emma did email you five days ago asking you to provide her with the model and serial number of your machine so she can assist you in finding the right part but to date she has not received a response.
We can't help you unless you provide us with the information we need to identify the correct part.
Kind regards
The Mowers Online Team
13 days ago
Verified review
I have yet to receive this order, I was assured delivery was in 3 to 5 days not 3 to 5 weeks.
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10 days ago
Verified review
The order was never dispatched. I therefore sought a refund, which they did eventually pay.
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