mowers-online.co.uk

Reviews:

To start with they won’t deliver to the area of Scotland where I live despite it being a mainland postcode and address and secondly despite my carefully checking the part I needed against the picture of the same part on their website they have managed to send the wrong part to my father’s address which for me involves a 200 mile round trip so I’m far from impressed

Ordered on 08/03/2024 website said 2 in stock and we would receive within 4 working days. Phoned them on 15/03/2024 was told they had meant to call but hadn't they hadn't got any Atco mowers but would send an equivalent by 20/03/2024. Phoned them on 22/03/2024 and was told it would be dispatched that day and we would receive on 25th or the 26th. Phoned them on 25/03/2024 to make sure it had been dispatched. Was told it hadn't been dispatched but would be that day and we would receive the same day. Phoned them on 26/03/2024 was told we would definitely receive that day. Needless to say it didn't arrive. Mower was finely delivered on 27/03/2024 but the driver just left it on the drive in the rain without knocking the door. Mower seems ok but the service was terrible.

I ordered a drive belt from Mowers on line. The belt was wrong - too small. The belt was indicated that it would. These things happen and I’m not griping about that. However, trying to get a refund is a challenge. First, you can’t call mowers on line to talk about parts. Parts can only be ordered via email. I emailed on a Saturday, 3 days later still no reply. I tried to call the service line. Held in a queue which wasn’t getting smaller so hung up. I then emailed to return the belt. The returns process necessitates that a returns number has to sent via email in order to start the process. To date, no returns email has been received. As a last resort I called the mower sales line. I was 3rd in the queue, then 2nd and then 1st at which point the line stared to ring. After nearly 6 minutes I hung up. The after sales service is truly shocking and shameful. Perspective buyers beware. Do yourselves a favour and spend your money elsewhere.

Respond to my query

As part of the order there was a bottle of oil included in the price. I reported that this was NOT included when mower was delivered. I have since communicated several times via email to explain that the oil has still not been received. The response so far from the sales team is that it is always posted separately. Once again I have let them know nothing has been received. I also note I am not the only customer to raise this complaint. What I would like is for the oil to be received or a refund for the same.

Still waiting for order

Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money. I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow up email t them I haven't heard anything back from them so still no mower

Held my payment for weeks. Told me that the mower was on its way from their warehouse. When it didn’t arrive on the delivery day I called them and was told that they didn’t have any. Then had to wait 5 days for a refund. Useless!

Absolutely terrible. Said had in stock and that it was sent, got an email saying it was not in stock, now three weeks later, not had anything, will never use again. ABSOLUTELY DO NOT ORDER FROM THEM.

Once placed order never heard anything for several days, I called them and they said it’d be with me in a couple of days, still nothing then chased again. Finally arrived.

Despite all the lies to the contrary still waiting for the oil to start my lawn mower. Gave up and went out and purchased SAE30 oil. Hopeless company to deal with.

When you say you will ring back THEN RING BACK.

The Mountfield mower was delivered with several scratches, when I reported this I was asked ‘which panels are damaged’, we will send replacements - not ‘please return the mower and we will rectify’. Mowers-on-line blamed the courier, yet there were no marks on the packaging and the positions of the scratches led me to believe that they were not due to movement in transit. I was told that all machines were given a PDI before dispatch - this I very much doubt, as the damage was clearly visible. Finally, there was a grey moulding in the box with the mower, an image of which was in the instructions, but no information as to what it was or if it had to be fitted, then where and how to fit it.

Would have been 5 but it was covered in oil because the delivery driver damaged the box and broke the bottle of oil in the box

Unfortunately there was engin oil in the mower that spilled over the mower and the box and the mower had to be cleaned before installing it.

Parts missing. Terrible customer service. Avoid. Edit 14th Feb: Haven’t received missing parts or any dispatch confirmation

Wrong cable supplied, asked if they could supply the correct one. No sorry was the answer we can not source one! If they had looked on their own ebay listing there is the exact cable. Just a bit lazy imo. Good comms, good delivery, Item supplied was great but wrong. Shame really but that is my true view of this seller. Thanks for your reply. I suggest that your supplier has not much idea.

Took nearly Two weeks for them to be delivered. And very expensive for what they are

The stihl fuel tank cap was supposed to fit my brush cutter, but was too short in the depth.