mowers-online.co.uk

Reviews:

I’ve had to give only three stars because we had so much trouble with your delivery provider - DX. The mower was scheduled for delivery on a Thursday but did not arrive until the following Monday, and even then not at the time we were promised. We spent a number of days in the house, waiting for deliveries that never came. We had to phone DX to find out what was going on.

Ordered a hayter chain. They sent me two other chains that didn’t fit. Contacted them and they said they will look into it. A week later and two chasers still no response.

Invested in a ride on tractor mower and was pleased with purchase. Waited for confirmation of despatch and this happened quickly but then nothing else. Chased up with company to see when tractor would be delivered and they said that they would look into it. Received an email saying it would be despatched shortly and then courier would be in touch. None of this happened and we started to think maybe we'd been scammed. Tractor then arrived at 8am one morning without warning. Slight damage to a piece of plastic but just relieved it got here at all. Probably wouldn't buy from them again.

Respond to your customers.

The order was made on the 23 March when their web site showed that 5 mowers were available. I was informed that this was an error. The deluvery now is estimated to be the 25 April.

Communication would be a great help. Placed an order over 2 weeks ago, received confirm of order and money was taken from my card on the same day. We have not had any corespondence since on what is happening with our purchase. Have tried ringing many times, the phone system puts you in a queue which when you reach the final stage just rings, was on the phone over 35 minutes on one occasion. Have emailed twice and no reply. Not at all impressed with the service and the only reason for giving one star is thats its only way to leave a review.

Still waiting for my product After three weeks

The petrol can was not delivered with the mower! You really do need to be able to obtain petrol with a petrol lawnmower. Just saying!!

respond to customers emails. Answer questions on new product that is not fit for purpose.

Still no communication regards the order we placed

Chose this supplier because it stated that 5 were available. Had an email saying mower was being delivered via DX Freight. Had an email next day saying that mower would not be in stock for another 4 weeks and would I like to wait or have a refund . Refund requested ,let's see how long that takes .

Ordered a lawn mower to find it wasn’t in stock and no idea how long I would wait for delivery. At the same time ordered a strimmer, that got returned back to them, did eventually get it, but it took several weeks to arrive Communication was bad at best, no a great experience

To start with they won’t deliver to the area of Scotland where I live despite it being a mainland postcode and address and secondly despite my carefully checking the part I needed against the picture of the same part on their website they have managed to send the wrong part to my father’s address which for me involves a 200 mile round trip so I’m far from impressed

Ordered on 08/03/2024 website said 2 in stock and we would receive within 4 working days. Phoned them on 15/03/2024 was told they had meant to call but hadn't they hadn't got any Atco mowers but would send an equivalent by 20/03/2024. Phoned them on 22/03/2024 and was told it would be dispatched that day and we would receive on 25th or the 26th. Phoned them on 25/03/2024 to make sure it had been dispatched. Was told it hadn't been dispatched but would be that day and we would receive the same day. Phoned them on 26/03/2024 was told we would definitely receive that day. Needless to say it didn't arrive. Mower was finely delivered on 27/03/2024 but the driver just left it on the drive in the rain without knocking the door. Mower seems ok but the service was terrible.

I ordered a drive belt from Mowers on line. The belt was wrong - too small. The belt was indicated that it would. These things happen and I’m not griping about that. However, trying to get a refund is a challenge. First, you can’t call mowers on line to talk about parts. Parts can only be ordered via email. I emailed on a Saturday, 3 days later still no reply. I tried to call the service line. Held in a queue which wasn’t getting smaller so hung up. I then emailed to return the belt. The returns process necessitates that a returns number has to sent via email in order to start the process. To date, no returns email has been received. As a last resort I called the mower sales line. I was 3rd in the queue, then 2nd and then 1st at which point the line stared to ring. After nearly 6 minutes I hung up. The after sales service is truly shocking and shameful. Perspective buyers beware. Do yourselves a favour and spend your money elsewhere.