mowers-online.co.uk

Reviews:

Answer your phones /emails/live chats. And let customers know your mowers are out of stock take your money then make you wait nearly a month. I’m £500 out of pocket as had to hire gardener twice.

The part for my lawn mower I ordered said online it will fit. It was delivered within a week and nothing like the original part and doesn’t fit the lawn mower. Currently waiting for their response

I ordered a part, some fuel hose on 28th May and despite regular contact with mowers-online the part still has not yet arrived! Allegedly it has now been sent three times, unfortunately I cannot believe this. However the royal mail might hold part of the blame as it does seem that morons delivering the post locally don't seem to be able to read properly! Mowers-online should listen to their customers and act immediately, especially when they have already paid for an item and check their recorded deliveries.

Enquired about a spare part via e-mail on 27th April 2023, no reply. Asked again on 5th May. Company finally responded on 11th May and parts ordered that day. Half the number required arrived on 13th May although delivery notr stated whole order had been delivered. I pointed out that order had been for 3 pairs but only three individual items had been sent in spite of order acknowledgement stating that three pairs would be delivered. the discrepancy was pointed out and on 15th April the remaining three items were received. I had ordered parts from this company before, by telephone, and they arrived the following day. This delivery (for the same parts) which could only be ordered by e-mail took 20 days to deliver - a totally inefficient and incompetent service

Was charged £20 for delivery to the Scottish Highlands when I do not live there. Took days before someone got back to me despite reaching out in various ways. Refund still not processed.

The battery lasted only 15mins over the weekend, now again fully charged (see attached picture) the device switches on & then cuts out almost immediately. Sent Mowers Online two messages, no reply yet. Also rung the company number several times and no answer.

No refund on my mistaken order. I then ordered the correct mower,which I can't use because the battery is jammed in the charger. I have had no contact from anyone.

I receive a rear grass deflector which didn't fit into my lawnmower, so I emailed them to say the wrong part had been sent and sent photos. I never received a response. Very poor customer service.

Poor service the contact with customers needs to improve.

A mower was supplied with a smaller battery than ordered (and that was £70 cheaper). Contact has been difficult (e-mail not answered, long wait times on phone) and have promised to rectify the overcharge - so far after 8 days, still waiting.

I have written on 2 separate occasions asking for a delivery date from these people and to date I have had no response from them. My order was submitted and paid for 10 days ago and I would like to think that they would have had the courtesy and good business manners to keep their customers appraised of the progress of their order. This purchase is not a small one and you would like to think that as a small family business these people would be going all out to provide great customer service - customers are at the heart of all businesses and as you sow; so shall you reap. You can and should do much better.

PLACED ORDER ON 21 MAY, NEVER RECIEVED GOODS, NO ONE ANSWERS THE PHONE OR RESPONDS TO EMAILS, SO MONEY DOWN THE DRAIN

The website said the item was compatible with my mower but when it turned up it did not fit

I was sent a "money off your first purchase" email after I had made my first purchase - very annoying. Mower arrived with a bent axle. Notified after sales about both these matters but had no response to either email. Will not use this company again.

Good webs

Item sent but chosen courier has failed to deliver, and no delivery options. mowers online haven’t responded to 3 emails and deal with the issue. No response from them at all. Will have to try and claim my £86 back on my credit card.

Eventually placed an order via my computer for 2 items after many failed attempts using my mobile, not off to a good start. Order placed and the following day a parcel arrived, fantastic all is forgiven or so I thought! Opened the parcel and only 1 item received with no mention on the paper work where the other item was. Emailed and two days later no reply so I called. On asking where my part was I was told it’s being sent direct from manufacturer. Basically nearly two weeks later another email that wasn’t replied to, two more phone calls and being told that they would send me emails to keep me posted, which never happened - still no part.

I have not received my order and my e-mail to mowers online has not been answered.

Answer emails promptly and be able to chase orders when placed

No product received, no response to emails, still no money reimbursed. A shambles frankly.