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Top positive review
23 Jul 2023
Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD.
This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Far too long in dispatching the products. Then after that delivery took far to long!
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4 days ago
Verified review
Poor customer service
Ordered 2 weeks ago. Many phone calls and emails sent chasing. Never responded and still yet to be delivered!!
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4 days ago
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Expensive part and two week wait
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5 days ago
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Received fairly expensive part for lawnmower but was faulty. Contacted them by phone and explained bur was asked to send email. Had no reply over 2 weeks and had to get part repaired to enable me to use it. Would not recommend
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6 days ago
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6 days ago
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Fast delivery, poor follow up on issues.
Initially very impressed with the speed of delivery and with customer service response when the lawnmower I ordered was missing a bolt. Customer service responded immediately saying they would send a bolt out to me which I was happy with. The bolt never turned up and now they are not responding. In the end, I resolved it myself as I need to get the grass cut. Not what you expect when spending 100s of pounds.
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8 days ago
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Found the website easy to order from. 11 days later nothing around, emailed parts and sales for help but nothing came back, very poor!
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10 days ago
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Still waiting for mower after 4 weeks despite Web page indicating inventory stock. No answers to emails from customer service.
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12 days ago
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Order hasn’t arrived, Iv had no reply to emails and can’t get through to them on the phone. Wasted my money and my time, very unhappy customer
Poor communication, still waiting for the purchased item to arrive. Very disappointed with the handling of the sale
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13 days ago
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13 days ago
Verified review
Part does not fit... return and refund required
The item I ordered arrived promptly, which is good.
Unfortunately it does not fit my mower.
I have sent an email to mowersonline (they will not answer parts enquiries by phone) with photographic evidence the part does not fit and requested a refund.
As yet they have not even acknowledged receipt of my email.
I will give them a few more days and then seek redress through my credit card company.
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Answer by mowers-online.co.uk
10 days ago
Hi,
We have tried to contact you via email and we are waiting for a response from you. The gasket you have been supplied with is the correct gasket for the models listed on the product page but it is clear from the photographs you have supplied that it will not fit. In our email we asked for the serial number of the mower and the serial number of the engine (stamped onto the block). Once we have these we will speak to the techncial specialists in Mountfield to identify the correct gasket for your mower. In the meantime if you could return the incorrect gasket and we will refund your postage cost.
Kind regards
The Mowers Online Team
13 days ago
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16 Apr 2024
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15 Apr 2024
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15 Apr 2024
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15 Apr 2024
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11 Apr 2024
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has still not delivered all of order > 3 weeks since order. Has not responded to emails
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Answer by mowers-online.co.uk
13 Apr 2024
Hi,
Thanks for taking the time to leave a review. You claim to be expecting a free 4ah battery from us as part of the Ego free battery promotion but as your order was for £599.28 you didn't reach the minimum spend threshold of £799 to qualify.
Kind regards
The Mowers Online Team
11 Apr 2024
Verified review
Delivery issues
I’ve had to give only three stars because we had so much trouble with your delivery provider - DX. The mower was scheduled for delivery on a Thursday but did not arrive until the following Monday, and even then not at the time we were promised. We spent a number of days in the house, waiting for deliveries that never came. We had to phone DX to find out what was going on.
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Answer by mowers-online.co.uk
11 Apr 2024
Hi,
Thanks for your review. We are sorry to hear of the issues you had with our couriers, DX. We have passed your comments back to them in the hope that this sort of issue can be avoided in the future.
Kind regards
The Mowers Online Team
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