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Top positive review
23 Jul 2023
Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD.
This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Still waiting on order and any communication on where order is from mowers online is after 3 weeks
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13 Sept 2023
Verified review
Not happy
I emailed twice with a fitting query. So far they have not answered either email in nearly 2 weeks.
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9 May 2023
Verified review
No contact since order date 30 April regarding delivery date and amount of notice they will give us
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2 Dec 2023
Verified review
Bad service taken money no order delivered no reply from emails sent can't speak to a person help?
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31 May 2023
Verified review
The website said the item was compatible with my mower but when it turned up it did not fit
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Answer by mowers-online.co.uk
31 May 2023
Hi,
Thanks for taking the time to leave a review. You ordered a genuine fuel cap for a Briggs and Stratton engine. Our product page provides detailed information on the models it fits and this information was supplied to us by Briggs and Stratton themselves.
However, your purchase is covered by our 90 day money back guarantee so please return it for a full refund.
Kind regards
The Mowers Online Team
5 May 2023
Verified review
No goods received after 10 days
No communication
When will I either get parts or refund!
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Answer by mowers-online.co.uk
5 May 2023
Hi,
Thank you for taking the time to leave a review. Having checked our records I can see that you placed your order at 15:56 on the 25th April but then cancelled it at 17:38 the same day.
Obviously, as the order was cancelled the goods were not shipped to you.
If you would like to discuss the matter in more detail please contact us at sales@mowers-online.co.uk
Kind regards
The Mowers Online Team
24 May 2023
Verified review
No product received, no response to emails, still no money reimbursed. A shambles frankly.
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24 Oct 2023
Verified review
Haven’t received the goods yet after two weeks
Emailed but still waiting for a response
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16 Oct 2023
Verified review
Mower wouldn't start. Mowers online didn't reply to phone calls or emails. Very annoying
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10 Oct 2023
Verified review
Product has still not arrived and no communication despite me emailing them twice.
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12 May 2023
Verified review
You are asking for a review when something I ordered over a week ago hasn't arrived
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25 May 2023
Verified review
I have not received my order and my e-mail to mowers online has not been answered.
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6 Oct 2023
Verified review
Took a week to to deliver a battery from Cheltenham to Swindon. Great item tho.
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22 May 2023
Verified review
havent got my order yet have been…
haven't got my order yet have been sending e mails and phoning but no reply
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23 May 2023
Verified review
Very slow and poor communication - do not reply to two emails
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23 Aug 2023
Verified review
Slow delivery.. and very bad delivery company or driver
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5 May 2023
Verified review
I have not received my order yet so no stars realy
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