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Top positive review
23 Jul 2023
Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD.
This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Emma was very helpful. The underlying experience - chasing my £1,700 order after 10 days to be told it is not available until next year - then difficulties obtaining a refund. Will steer clear in future.
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1 Aug 2023
Verified review
Drop-shipping
The drop shipping arrangement provides no information on shipping. The item appeared out of the blue after 4 days with no notification of despatch or shipping updates from the supplier
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2 Oct 2023
Verified review
Some good some bad
The ignition pack was delivered in very good time, however the recoil wasn’t and I had to contact them to find out why!! Turns out it hadn’t been sent!! Not so good
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11 May 2023
Verified review
Quick turn around in getting the item out. Unfortunately it had parts missing the machine is now not usable and we are still waiting for the parts a week later.
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4 Oct 2023
Verified review
Tracking details?
No tracking details sent
Had to phone up the shop myself.
Nice enough on the phone was left in the dark after purchasing.
Received the item a few days later.
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17 Oct 2023
Verified review
I returned an incorrect wheel and have sent emails about a replacement? I have not had a reply ? Please can you contact me with an update.
Regards Andy
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4 Sept 2023
Verified review
All good apart from the wrong part was sent
Eventually got a refund but only after I noticed the part I needed was out of stock on the website
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12 Jul 2023
Verified review
Post sale guidance on estimated delivery and order/delivery tracking is very poor and not what I’d expect when ordering a valuable item.
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26 Sept 2023
Verified review
Took 9 days to establish that my new machine wasn't serviceable and had to offer an alternative which I reluctantly accepted.
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29 Jun 2023
Verified review
Item took over 2 weeks to arrive, no response to my numerious emails or any notifications to say it would be delayed.
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Answer by mowers-online.co.uk
29 Jun 2023
Hi,
Thanks for your review. Your order was placed late on the 15th June and it was sent to our supplier the following day at 8:41am. Unfortunately, the first time the supplier shipped the package it was lost by Royal Mail and this is what caused the delay. Apologies for any inconvenience caused.
Kind regards
The Mowers Online Team
26 Jun 2023
Verified review
Slow delivery times of the Mitox component: Ordered on 12/6 and dispatched on a 48 hour delivery on the 21st.
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30 Sept 2023
Verified review
Product was fine but the shipping and delivery were slow (normally they are very good and quick)
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25 Dec 2023
Verified review
The stihl fuel tank cap was supposed to fit my brush cutter, but was too short in the depth.
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Answer by mowers-online.co.uk
1 Jan 2024
Hi,
Thank you for taking the time to leave a review.
The cap you ordered was a replacement non genuine cap which is identical to the original Stihl part. However, if you would like to return it to us we will give you a full refund including postage if the part is indeed faulty.
Kind regards
The Mowers Online Team
23 May 2023
Verified review
Slow dispatch
More than a week elapsed between placing an order and receiving delivery.
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25 May 2023
Verified review
Answer emails promptly and be able to chase orders when placed
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2 Jun 2023
Verified review
Service
Poor service the contact with customers needs to improve.
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1 Aug 2023
Verified review
Poor delivery arrangements. Not as promised.
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30 May 2023
Verified review
Good website and product but letdown by very poor delivery company who left the mower on our driveway and didn't knock on our door even though we were in. Luckily it wasn't stolen before we found it.
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Imported Reviews
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