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Top positive review
23 Jul 2023
Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD.
This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Poor communication, still waiting for the purchased item to arrive. Very disappointed with the handling of the sale
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4 days ago
Verified review
Poor customer service
Ordered 2 weeks ago. Many phone calls and emails sent chasing. Never responded and still yet to be delivered!!
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5 Apr 2024
Verified review
respond to customers emails. Answer questions on new product that is not fit for purpose.
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Answer by mowers-online.co.uk
5 Apr 2024
Hi,
Thanks for taking the time to leave a review. We can assure you that the Echo chainsaw is fit for purpose as we sell dozens of the same model each year and Echo sell tens of thousands of them around the world each year.
We apologise for not responding to your email sooner. As you will appreciate our team is very busy at the moment but we have asked our workshop team to give you a call as soon as possible. In the meantime please ensure that you use fresh fuel as stale fuel is the number one cause of machines failing to start.
Kind regards
The Mowers Online Team
11 Apr 2024
Verified review
has still not delivered all of order > 3 weeks since order. Has not responded to emails
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Answer by mowers-online.co.uk
13 Apr 2024
Hi,
Thanks for taking the time to leave a review. You claim to be expecting a free 4ah battery from us as part of the Ego free battery promotion but as your order was for £599.28 you didn't reach the minimum spend threshold of £799 to qualify.
Kind regards
The Mowers Online Team
Far too long in dispatching the products. Then after that delivery took far to long!
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5 Apr 2024
Verified review
Still no communication regards the order we placed
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Answer by mowers-online.co.uk
5 Apr 2024
Hi,
We are sorry for the delay in getting your order out to you.However, we can confirm that the order in now with our carrier and should arrive with you on Monday.
Kind regards
The Mowers Online Team
7 Apr 2024
Verified review
Still waiting for my product After three weeks
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Answer by mowers-online.co.uk
9 Apr 2024
Hi,
Thanks for your review. Your item was ordered on the 24.03.24 and shipped on the 25.03.24 via Royal Mail but it would appear that your item has been lost in the Royal Mail system.
We have issued a refund.
Please accept our apologies for any inconvenience caused.
Kind regards
Mowers Online
8 Apr 2024
Verified review
Respond to your customers.
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31 Mar 2024
Verified review
Respond to my query
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Answer by mowers-online.co.uk
31 Mar 2024
Hi,
Thanks for your review. Having checked our records we can't see that we have recieved an email from you. If you could email us on sales@mowers-online.co.uk we will contact you as soon as the customer service team returns to work on Tuesday.
Kind regards
The Mowers Online Team
Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money.
I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow up email t them I haven't heard anything back from them so still no mower
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28 Mar 2024
Verified review
No oil received with mower
As part of the order there was a bottle of oil included in the price. I reported that this was NOT included when mower was delivered. I have since communicated several times via email to explain that the oil has still not been received. The response so far from the sales team is that it is always posted separately. Once again I have let them know nothing has been received.
I also note I am not the only customer to raise this complaint.
What I would like is for the oil to be received or a refund for the same.
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20 Mar 2024
Verified review
Lack of communication
Once placed order never heard anything for several days, I called them and they said it’d be with me in a couple of days, still nothing then chased again. Finally arrived.
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Answer by mowers-online.co.uk
20 Mar 2024
Hi,
Thank you for you review. Having checked our email records we can see that you received your order confirmation within a few seconds of placing your order however, we did experience a delay of a few days in getting your order to you due to the popularity of the model you ordered and we would like to apologies for that.
Kind regards
The Mowers Online Team
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