mowers-online.co.uk

Reviews:

I have just had an email, saying that my order from 3 June has just been completed (now 16 th); Very poor effort! Will think twice before using them again! Do they feel that this is acceptable?

Paid June 3 and computer generated confirmation. Nothing since. Email seller no reply, rang them told very busy and they will get around to reply... Very poor way to run a business I think.

deliver the item ordered would be a good start

No goods after 2 weeks. No refund either

Placed an order online for a Mountfield SP185 on Sunday 28/05. It was a bank holiday Monday, so after speaking to them I was told it would be delivered Wednesday (despatched on Tuesday). Received an email on Tuesday it's been despatched but without a tracking number. Not a problem, I'll give it a few days. Called on Friday to check on the delivery which had not yet arrived, I asked for a tracking number - was told "It's not DPD we don't give out a tracking number. Today is day 4 and should be delivered by the end of today if it hasn't been delivered yet". Up until now they couldn't tell me who it was despatched with, when it was coming or any other standard information you get from anywhere else you order from. Called up on Monday 05/06, option 1 just had a busy tone and was not accepting calls. Tried this on & off throughout the day, always the same engaged tone and no-one available to talk. Called up again on Tuesday 06/06, finally got through to someone who said they can see from the tracking number it was attempted delivery 31/05, 01/06 and 02/06 and no-one was home to accept the delivery and it was now on the way back to this company. It's not true delivery was attempted, they could not tell me the times it was attempted - though someone was home all day on each day. The person on the phone said they will check with DX if it can be 'redelivered' or they would send out the item again, and will call me back Wednesday 07/06 to let me know. Called up yet again Thursday 08/06, was told they cannot find the order or the tracking number. Eventually found the order and cannot see any delivery attempts, can only see it's gone missing. They're going to call DX and start an investigation and will update me when they hear back - I asked when this would be, was told "Well it depends how long until they reply to my email after I've emailed them". I then asked for the tracking number so I could view the tracking information myself, as I didn't believe they'd actually despatched the item, and I was told they don't have tracking numbers they just 'click a link'. I explained this is a little odd since I regularly get tracking numbers from DX - and suddenly she magically found a tracking number. This tracking number does not exist according to DX that I've spoken to myself. I truly believe Cheltenham Mowers / Mowers Online have simply marked the order as despatched to capture the funds and have thought they'll deal with getting the item into stock and despatched another time. I will not order from them again and would like a full refund if my item I ordered cannot be delivered as described.

Answer your phones /emails/live chats. And let customers know your mowers are out of stock take your money then make you wait nearly a month. I’m £500 out of pocket as had to hire gardener twice.

The part for my lawn mower I ordered said online it will fit. It was delivered within a week and nothing like the original part and doesn’t fit the lawn mower. Currently waiting for their response

I ordered a part, some fuel hose on 28th May and despite regular contact with mowers-online the part still has not yet arrived! Allegedly it has now been sent three times, unfortunately I cannot believe this. However the royal mail might hold part of the blame as it does seem that morons delivering the post locally don't seem to be able to read properly! Mowers-online should listen to their customers and act immediately, especially when they have already paid for an item and check their recorded deliveries.

Enquired about a spare part via e-mail on 27th April 2023, no reply. Asked again on 5th May. Company finally responded on 11th May and parts ordered that day. Half the number required arrived on 13th May although delivery notr stated whole order had been delivered. I pointed out that order had been for 3 pairs but only three individual items had been sent in spite of order acknowledgement stating that three pairs would be delivered. the discrepancy was pointed out and on 15th April the remaining three items were received. I had ordered parts from this company before, by telephone, and they arrived the following day. This delivery (for the same parts) which could only be ordered by e-mail took 20 days to deliver - a totally inefficient and incompetent service

Was charged £20 for delivery to the Scottish Highlands when I do not live there. Took days before someone got back to me despite reaching out in various ways. Refund still not processed.

The battery lasted only 15mins over the weekend, now again fully charged (see attached picture) the device switches on & then cuts out almost immediately. Sent Mowers Online two messages, no reply yet. Also rung the company number several times and no answer.

No refund on my mistaken order. I then ordered the correct mower,which I can't use because the battery is jammed in the charger. I have had no contact from anyone.

I receive a rear grass deflector which didn't fit into my lawnmower, so I emailed them to say the wrong part had been sent and sent photos. I never received a response. Very poor customer service.

I have written on 2 separate occasions asking for a delivery date from these people and to date I have had no response from them. My order was submitted and paid for 10 days ago and I would like to think that they would have had the courtesy and good business manners to keep their customers appraised of the progress of their order. This purchase is not a small one and you would like to think that as a small family business these people would be going all out to provide great customer service - customers are at the heart of all businesses and as you sow; so shall you reap. You can and should do much better.

PLACED ORDER ON 21 MAY, NEVER RECIEVED GOODS, NO ONE ANSWERS THE PHONE OR RESPONDS TO EMAILS, SO MONEY DOWN THE DRAIN

The website said the item was compatible with my mower but when it turned up it did not fit

I was sent a "money off your first purchase" email after I had made my first purchase - very annoying. Mower arrived with a bent axle. Notified after sales about both these matters but had no response to either email. Will not use this company again.

Item sent but chosen courier has failed to deliver, and no delivery options. mowers online haven’t responded to 3 emails and deal with the issue. No response from them at all. Will have to try and claim my £86 back on my credit card.

Eventually placed an order via my computer for 2 items after many failed attempts using my mobile, not off to a good start. Order placed and the following day a parcel arrived, fantastic all is forgiven or so I thought! Opened the parcel and only 1 item received with no mention on the paper work where the other item was. Emailed and two days later no reply so I called. On asking where my part was I was told it’s being sent direct from manufacturer. Basically nearly two weeks later another email that wasn’t replied to, two more phone calls and being told that they would send me emails to keep me posted, which never happened - still no part.