mowers-online.co.uk

Reviews:

Despite all the lies to the contrary still waiting for the oil to start my lawn mower. Gave up and went out and purchased SAE30 oil. Hopeless company to deal with.

When you say you will ring back THEN RING BACK.

The Mountfield mower was delivered with several scratches, when I reported this I was asked ‘which panels are damaged’, we will send replacements - not ‘please return the mower and we will rectify’. Mowers-on-line blamed the courier, yet there were no marks on the packaging and the positions of the scratches led me to believe that they were not due to movement in transit. I was told that all machines were given a PDI before dispatch - this I very much doubt, as the damage was clearly visible. Finally, there was a grey moulding in the box with the mower, an image of which was in the instructions, but no information as to what it was or if it had to be fitted, then where and how to fit it.

Parts missing. Terrible customer service. Avoid. Edit 14th Feb: Haven’t received missing parts or any dispatch confirmation

I purchased a leaf blower as a surprise for my other half's Christmas present, it wasn't cheap at just under £250. It arrived in its own branded box, my other half opened the door to the delivery guy and that was his Christmas surprise over with, as it was plastered all over the box exactly what it was. I contacted Mowers direct and all I got back was... "Well you didn't calaborate with us to say it was a gift!" Firstly why would I? I've never had any online purchase turn up in its original box, usually the bare minimum is that they come out in a bag, especially over winter in the damp and secondly, it's December, are you supposed to notify every single online purchase that you make that its a gift? Would I buy from these guys again, sadly not as their response to my email was very poor indeed.

The delivery was awful, basically I spent a whole day from morning till afternoon waiting for the two hourly update on delivery which never arrived. The next day I received an update and delivery was made at eleven am. The mower was on a horrific pallet which the driver was unable to help me with. It took over an hour to cut away the pallet to be able to manoeuvre the mower onto the ground. The mower came with an instruction manual but sadly the whole experience has put a dampener onto what should have been an exciting event especially as it’s twenty years since it’s predecessor was delivered and been in use. On hindsight I should have chosen white glove delivery which I feel would have been more appropriate for my circumstances.

Bad service taken money no order delivered no reply from emails sent can't speak to a person help?

Didn't reply to my after sales emails.

The mower I bought should have come with 2 batteries and there was only one in the box and Mowers Online are trying to dodge sending me the second one.

Recently bought a tool on line. Took three times the max described time to arrive, over a fortnight. Very difficult to speak to anyone to ascertain whereabouts. When finally arrived I wished to discuss a fault. Having rung many times over several days, 14 calls in one day, and having left 2 messages I still haven't managed to speak to anyone. Clearly I will not use again unless something materially changes.

Still waiting on my lawnmower belts I ordered on the 9/10/23 terrible company to deal with I won’t be using them again

Placed order in-line. Only half the order was shipped. Unable to contact them by phone and not bothering to reply to my emails.

Haven’t received the goods yet after two weeks Emailed but still waiting for a response

I ordered a petrol filter for my Alko scarifier. An in stock item according to the web site which took two and half weeks to arrive and when it did it was the wrong part! Not a great deal of difference between the two 😏.

they don't answer emails and their phones over a 2 day period i tried telephoning them but no answer If you want personal service don't use this firm

Send the items that have been ordered, the website shows the items are in stock and I not received all of the order. The order was placed three weeks ago.

Can't deliver

Not received my order

Mower wouldn't start. Mowers online didn't reply to phone calls or emails. Very annoying

Mower arrived 14 days after ordering They are a job to contact as never answered the phone Had to ring cobra myself and sort it out !