mowers-online.co.uk

Reviews:

I expected an original part for the price. Description should have made this clear so I could decide whether to purchase.

item arrived with faulty battery after repeated calls with no answer and multiple emails someone eventually replied and asked for photo of faulty battery . this was sent the same day and now nothing no replacement no further contact and item is unusable will now have to spend hours requesting collection. also i received no notification of despatch or any tracking information just item dumped at address shocking experience first and last time i use these clowns

Mowers online never kept me informed with a delivery date for my mower. I had to phone and email them , to be told there was a delay on it. So I cancelled my order . Then it took another 9 days to get my my refund. That was after me emailing and phoning them numerous times ! Because of lack of communication i would not recommend them .

Rang to cancel the order over the weekend, left a message and got no response. Order was received and would cost more than its worth to return so i would not order again from this company

Failure to despatch promptly, and failure to meet delivery promise

Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!

Poor communication

still have not received this product despite my credit car account being charged on 6th June - two weeks ago!

Didn’t receive full order

I have just had an email, saying that my order from 3 June has just been completed (now 16 th); Very poor effort! Will think twice before using them again! Do they feel that this is acceptable?

Paid June 3 and computer generated confirmation. Nothing since. Email seller no reply, rang them told very busy and they will get around to reply... Very poor way to run a business I think.

deliver the item ordered would be a good start

No goods after 2 weeks. No refund either

Placed an order online for a Mountfield SP185 on Sunday 28/05. It was a bank holiday Monday, so after speaking to them I was told it would be delivered Wednesday (despatched on Tuesday). Received an email on Tuesday it's been despatched but without a tracking number. Not a problem, I'll give it a few days. Called on Friday to check on the delivery which had not yet arrived, I asked for a tracking number - was told "It's not DPD we don't give out a tracking number. Today is day 4 and should be delivered by the end of today if it hasn't been delivered yet". Up until now they couldn't tell me who it was despatched with, when it was coming or any other standard information you get from anywhere else you order from. Called up on Monday 05/06, option 1 just had a busy tone and was not accepting calls. Tried this on & off throughout the day, always the same engaged tone and no-one available to talk. Called up again on Tuesday 06/06, finally got through to someone who said they can see from the tracking number it was attempted delivery 31/05, 01/06 and 02/06 and no-one was home to accept the delivery and it was now on the way back to this company. It's not true delivery was attempted, they could not tell me the times it was attempted - though someone was home all day on each day. The person on the phone said they will check with DX if it can be 'redelivered' or they would send out the item again, and will call me back Wednesday 07/06 to let me know. Called up yet again Thursday 08/06, was told they cannot find the order or the tracking number. Eventually found the order and cannot see any delivery attempts, can only see it's gone missing. They're going to call DX and start an investigation and will update me when they hear back - I asked when this would be, was told "Well it depends how long until they reply to my email after I've emailed them". I then asked for the tracking number so I could view the tracking information myself, as I didn't believe they'd actually despatched the item, and I was told they don't have tracking numbers they just 'click a link'. I explained this is a little odd since I regularly get tracking numbers from DX - and suddenly she magically found a tracking number. This tracking number does not exist according to DX that I've spoken to myself. I truly believe Cheltenham Mowers / Mowers Online have simply marked the order as despatched to capture the funds and have thought they'll deal with getting the item into stock and despatched another time. I will not order from them again and would like a full refund if my item I ordered cannot be delivered as described.

Answer your phones /emails/live chats. And let customers know your mowers are out of stock take your money then make you wait nearly a month. I’m £500 out of pocket as had to hire gardener twice.

The part for my lawn mower I ordered said online it will fit. It was delivered within a week and nothing like the original part and doesn’t fit the lawn mower. Currently waiting for their response

I ordered a part, some fuel hose on 28th May and despite regular contact with mowers-online the part still has not yet arrived! Allegedly it has now been sent three times, unfortunately I cannot believe this. However the royal mail might hold part of the blame as it does seem that morons delivering the post locally don't seem to be able to read properly! Mowers-online should listen to their customers and act immediately, especially when they have already paid for an item and check their recorded deliveries.

Enquired about a spare part via e-mail on 27th April 2023, no reply. Asked again on 5th May. Company finally responded on 11th May and parts ordered that day. Half the number required arrived on 13th May although delivery notr stated whole order had been delivered. I pointed out that order had been for 3 pairs but only three individual items had been sent in spite of order acknowledgement stating that three pairs would be delivered. the discrepancy was pointed out and on 15th April the remaining three items were received. I had ordered parts from this company before, by telephone, and they arrived the following day. This delivery (for the same parts) which could only be ordered by e-mail took 20 days to deliver - a totally inefficient and incompetent service

Was charged £20 for delivery to the Scottish Highlands when I do not live there. Took days before someone got back to me despite reaching out in various ways. Refund still not processed.