mowers-online.co.uk

Reviews:

Send the items that have been ordered, the website shows the items are in stock and I not received all of the order. The order was placed three weeks ago.

Can't deliver

Mower wouldn't start. Mowers online didn't reply to phone calls or emails. Very annoying

Mower arrived 14 days after ordering They are a job to contact as never answered the phone Had to ring cobra myself and sort it out !

I would strongly recommend avoiding this company. The highly discounted item I purchased had an inherent manufacturing fault. The after sales service was truly appalling and obfuscating. Months of unanswered calls, e mails and recorded delivery letters. On the rare occasions calls were answered staff attirude varied from indifference to bare faced lies. I had to resort to obtaining legal advice in order to obtain a refund. Best go elsewhere.

The goods i ordered never came, but money taken, i emailed twice to ask why, no reply, i rang several times no-one answered, left a message for them to contact me and they didn't! Had my money back via paypal! I would not recommend them

A truly mind boggling and awful purchase experience. I ordered and paid for an item that never arrived. I waited for the item for over a week then contacted Online Mowers (Cheltenham Mowers Limited) who suggested the order had been delayed due to a system error but had been posted that day. Again nothing arrived. After 2 weeks (during which I sent numerous emails requesting the item, then a refund that Online Mowers completely ignored) I had to open a Paypal Money back claim to recover my costs. It felt like Chelternham Mowers Limited were not at all concerned that they had taken my money and that they chose not to reply to my requests for assistance with the missing item. I'll certainly never shop from them again and would advise others to avoid the company like the plague.

Product has still not arrived and no communication despite me emailing them twice.

cannot even send a ehdge trimmer with 3 parts to the assemby and get all 3 right. Obviously wrong handle sent. No one to answer phone on a weekend - I imagine most customers assemble on a weekend

Still waiting on order and any communication on where order is from mowers online is after 3 weeks

Took a week to to deliver a battery from Cheltenham to Swindon. Great item tho.

Had to chase order for a second time to be eventually told it was out for delivery. No email, call or text to let me know. Managed to get a family member to rush home for the delivery but nothing arrived. Following day I called to find out the product was delivered but to a different house number in a completely different street. I asked for a refund and I'm still waiting 7 days later! What a joke, disgraceful service!

I’m not one to leave a bad review. I’ve tried contacting the company to sort out a problem with the machine sent to me. I’ve emailed and tried calling no reply or answer from any communications. My web push along vacuum was a fantastic machine but developed a problem. It was delivered quickly but before Ordering, please be aware that the after sales service is diabolical.

I HAVE NOT RECEIVED MY ORDER

delivery turned up in good time but This company will not provide you with a correct invoice, do not get back to you and 3 month after repeat calls and emails and still no correct invoice. Thinking of Reporting to HMRC for falsifying invoices.

Ordered my mountfield sp53h from mowers direct after looking online and seeing the price I should have known better, too good to be true if I had read the reviews first no way would I have bought from this company. After one week I began to chase them up was told the courier was picking it up asked who the courier was and a tracking number the guy couldn't tell me the tracking number and will get onto them waited until following day read the reviews at which point I began to worry about my £400 luckily I used my credit card. When I rang again I asked him why I had not received the tracking number if the courier had it again was fobbed of by oh I will get onto them and get back to you within the hour waited two hours then rang again this time spoke to a female colleague who told me he was busy on the phone and that he would phone back I knew at this point there was no mower and I demanded my money back I was told to send an email to that effect. The email was short if I didn't receive my money back within 3 working days I would instruct the credit card company to do a Section 75 to recover the money. The email back was prompt your refund is being processed I received the money back within one working day and that is the reason why I actually gave 1 star

Ordered brushcutter£509 money taken with extortionate delivery charge £60 then no delivery date had to phone them to find out where it was only to be told they didn't have one till November. Asked for my money back on the16th and still not received it phone again on the 19th and they said it was in hand .Not a very good service.

I emailed twice with a fitting query. So far they have not answered either email in nearly 2 weeks.

Very poor experience, the item took three whole weeks to arrive. On the ten day mark I phoned to enquire as to it's whereabouts, I had no follow up calls to explain or apologise. I had ordered with plenty of time before I needed it but eventually found I had buy the same product from a different supplier who were able to deliver in 24hrs at a similar price (thank you amazon). I don't think I will be using mowers online again

When I placed the order 2weeks ago they had one in stock, as I need it urgently, hence why I placed the order, only to find they don’t have stock and haven’t received my part or been given any idea when, which is a shame as it’s my first order