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Top positive review
23 Jul 2023
Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD.
This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
The order was never dispatched. I therefore sought a refund, which they did eventually pay.
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2 days ago
Verified review
The mower was slightly damaged with a deep scratch on the handles. I have been waiting for a response for over a week. The customer service is terrible and really disappointing when buying a high end mower
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3 days ago
Verified review
I have yet to receive this order, I was assured delivery was in 3 to 5 days not 3 to 5 weeks.
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4 days ago
Verified review
goods not received
they never answer phone when they do just pass the buck I've been chasing FedEx for a week who say they have tried to delivery 3 times had no correspondence from them say I need to contact company ... company say I need to track with FedEx both blame each other and I've no mower
to say the least I'm not amused
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Answer by mowers-online.co.uk
4 days ago
Hi,
Thanks for your review. FedEx have attempted delivery of your item three times now and it is now on it's way back to us. We have also tried to call you several times to rearrange delivery but we have yet to speak to you. As you will appreciate it is not possible for them to keep trying to deliver your parcel an infinite amount of times and unfortunately with such high value products it is not possible to leave them safe.
Kind regards
The Mowers Online Team
5 days ago
Verified review
No reply to emails!
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Answer by mowers-online.co.uk
5 days ago
Hi,
Thanks for your review. You purchased a Mountfield fuel cap from us which was ordered and dispatched on the same day and I understand that you are very happy with it. The emails you are referring to are separate emails relating to advice on your carburettor. This email should have been addressed to our parts team on parts@mowers-online.co.uk
Unfortunately we are unable to provide detailed technical advice on specific issues and your local garden machinery dealer may be in the best position to advise you in cases such as this.
Our parts team can only provide guidance on which parts will fit you machine providing that we are given the make, model and serial number of both the mower and the engine itself. Trying to identify the correct parts from a photograph of an old gasket and cover is impossible.
We hope you understand.
Kind regards
The Mowers Online Team
Far too long in dispatching the products. Then after that delivery took far to long!
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10 days ago
Verified review
Poor customer service
Ordered 2 weeks ago. Many phone calls and emails sent chasing. Never responded and still yet to be delivered!!
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12 days ago
Verified review
Received fairly expensive part for lawnmower but was faulty. Contacted them by phone and explained bur was asked to send email. Had no reply over 2 weeks and had to get part repaired to enable me to use it. Would not recommend
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12 days ago
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22 Apr 2024
Verified review
Found the website easy to order from. 11 days later nothing around, emailed parts and sales for help but nothing came back, very poor!
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20 Apr 2024
Verified review
Still waiting for mower after 4 weeks despite Web page indicating inventory stock. No answers to emails from customer service.
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18 Apr 2024
Verified review
Order hasn’t arrived, Iv had no reply to emails and can’t get through to them on the phone. Wasted my money and my time, very unhappy customer
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