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Top positive review
23 Jul 2023
Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD.
This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
No product received, no response to emails, still no money reimbursed. A shambles frankly.
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5 Apr 2024
Verified review
respond to customers emails. Answer questions on new product that is not fit for purpose.
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Answer by mowers-online.co.uk
5 Apr 2024
Hi,
Thanks for taking the time to leave a review. We can assure you that the Echo chainsaw is fit for purpose as we sell dozens of the same model each year and Echo sell tens of thousands of them around the world each year.
We apologise for not responding to your email sooner. As you will appreciate our team is very busy at the moment but we have asked our workshop team to give you a call as soon as possible. In the meantime please ensure that you use fresh fuel as stale fuel is the number one cause of machines failing to start.
Kind regards
The Mowers Online Team
24 Oct 2023
Verified review
Haven’t received the goods yet after two weeks
Emailed but still waiting for a response
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16 Oct 2023
Verified review
Mower wouldn't start. Mowers online didn't reply to phone calls or emails. Very annoying
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10 Oct 2023
Verified review
Product has still not arrived and no communication despite me emailing them twice.
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25 May 2023
Verified review
I have not received my order and my e-mail to mowers online has not been answered.
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6 Oct 2023
Verified review
Took a week to to deliver a battery from Cheltenham to Swindon. Great item tho.
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22 May 2023
Verified review
havent got my order yet have been…
haven't got my order yet have been sending e mails and phoning but no reply
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23 May 2023
Verified review
Very slow and poor communication - do not reply to two emails
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23 Aug 2023
Verified review
Slow delivery.. and very bad delivery company or driver
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5 Apr 2024
Verified review
Still no communication regards the order we placed
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Answer by mowers-online.co.uk
5 Apr 2024
Hi,
We are sorry for the delay in getting your order out to you.However, we can confirm that the order in now with our carrier and should arrive with you on Monday.
Kind regards
The Mowers Online Team
5 May 2023
Verified review
I have not received my order yet so no stars realy
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