mowers-online.co.uk

Reviews:

A truly mind boggling and awful purchase experience. I ordered and paid for an item that never arrived. I waited for the item for over a week then contacted Online Mowers (Cheltenham Mowers Limited) who suggested the order had been delayed due to a system error but had been posted that day. Again nothing arrived. After 2 weeks (during which I sent numerous emails requesting the item, then a refund that Online Mowers completely ignored) I had to open a Paypal Money back claim to recover my costs. It felt like Chelternham Mowers Limited were not at all concerned that they had taken my money and that they chose not to reply to my requests for assistance with the missing item. I'll certainly never shop from them again and would advise others to avoid the company like the plague.

Enquired about a spare part via e-mail on 27th April 2023, no reply. Asked again on 5th May. Company finally responded on 11th May and parts ordered that day. Half the number required arrived on 13th May although delivery notr stated whole order had been delivered. I pointed out that order had been for 3 pairs but only three individual items had been sent in spite of order acknowledgement stating that three pairs would be delivered. the discrepancy was pointed out and on 15th April the remaining three items were received. I had ordered parts from this company before, by telephone, and they arrived the following day. This delivery (for the same parts) which could only be ordered by e-mail took 20 days to deliver - a totally inefficient and incompetent service

I ordered a part, some fuel hose on 28th May and despite regular contact with mowers-online the part still has not yet arrived! Allegedly it has now been sent three times, unfortunately I cannot believe this. However the royal mail might hold part of the blame as it does seem that morons delivering the post locally don't seem to be able to read properly! Mowers-online should listen to their customers and act immediately, especially when they have already paid for an item and check their recorded deliveries.

Had to chase order for a second time to be eventually told it was out for delivery. No email, call or text to let me know. Managed to get a family member to rush home for the delivery but nothing arrived. Following day I called to find out the product was delivered but to a different house number in a completely different street. I asked for a refund and I'm still waiting 7 days later! What a joke, disgraceful service!

Purchased a mower via website. When the mower was delivered there was various parts missing & the mower was damaged. Waste of time phoning , no-one answers, no facility to leave a message. Phoned 20 + times over a week, finally phone was answered & I was promised that my email had been passed to the Parts Department & they would send out the missing items asap- that was 4 weeks ago- guess what they’ve not turned up. Shocking company & appalling customer service - my advice is do not buy from them.

item arrived with faulty battery after repeated calls with no answer and multiple emails someone eventually replied and asked for photo of faulty battery . this was sent the same day and now nothing no replacement no further contact and item is unusable will now have to spend hours requesting collection. also i received no notification of despatch or any tracking information just item dumped at address shocking experience first and last time i use these clowns

I've already sent in a response to a previous request from you for feedback. I was sent the wrong mower blade and, in spite of emailing a week ago to inform of the error, I have not yet even received an acknowledgement of the email, never mind a resolution. I have had to look elsewhere for the correct blade and appear to have to write off the cost of this. This is very unsatisfactory and I will continue give negative feedback should my view be sought again

I would strongly recommend avoiding this company. The highly discounted item I purchased had an inherent manufacturing fault. The after sales service was truly appalling and obfuscating. Months of unanswered calls, e mails and recorded delivery letters. On the rare occasions calls were answered staff attirude varied from indifference to bare faced lies. I had to resort to obtaining legal advice in order to obtain a refund. Best go elsewhere.

Terrible company. Quick to respond to emails pre sale. However once goods are purchased no communication whatsoever. No dispatch confirmation to advise of delivery dates. When items didn't arrive I sent 3 separate emails, none of which received a reply. Items still missing. Their terms and conditions state that they will keep you informed of any delays - this doesn't happen. Pay a little more and use a better company, avoid this one at all costs.

Very poor experience, the item took three whole weeks to arrive. On the ten day mark I phoned to enquire as to it's whereabouts, I had no follow up calls to explain or apologise. I had ordered with plenty of time before I needed it but eventually found I had buy the same product from a different supplier who were able to deliver in 24hrs at a similar price (thank you amazon). I don't think I will be using mowers online again

Recently bought a tool on line. Took three times the max described time to arrive, over a fortnight. Very difficult to speak to anyone to ascertain whereabouts. When finally arrived I wished to discuss a fault. Having rung many times over several days, 14 calls in one day, and having left 2 messages I still haven't managed to speak to anyone. Clearly I will not use again unless something materially changes.

Despite ordering the drive belt for my Fly Mo Garden Rake on the 3rd July, I have yet to receive the ordered goods or an email explaining the reason for the delay. Therefore I will not be ordering goods from their website ever again. I hope that the firm read this message and are thoroughly ashamed at their total; lack of customer services.

Last time I ordered parts they were with me within 4 working days, this time I paid for them, then no communication whatsoever, absolutely shocking service this time, I had to chase my order and missed my deadline to get my mower back out warning money. An email to say you were out of stock would not have hurt.

Terrible communication. I have a problem with my order in that it has been manufactured with a defect. I have asked what the remedy is and have had no reply. Not only that I had to suggest what the remedy might be in the first place as it wasn't offered by their customer service department. Not impressed.

The battery lasted only 15mins over the weekend, now again fully charged (see attached picture) the device switches on & then cuts out almost immediately. Sent Mowers Online two messages, no reply yet. Also rung the company number several times and no answer.

The part for my lawn mower I ordered said online it will fit. It was delivered within a week and nothing like the original part and doesn’t fit the lawn mower. Currently waiting for their response

Answer your phones /emails/live chats. And let customers know your mowers are out of stock take your money then make you wait nearly a month. I’m £500 out of pocket as had to hire gardener twice.

I have just had an email, saying that my order from 3 June has just been completed (now 16 th); Very poor effort! Will think twice before using them again! Do they feel that this is acceptable?

Paid June 3 and computer generated confirmation. Nothing since. Email seller no reply, rang them told very busy and they will get around to reply... Very poor way to run a business I think.

Rang to cancel the order over the weekend, left a message and got no response. Order was received and would cost more than its worth to return so i would not order again from this company