mowers-online.co.uk

Reviews:

Chose this supplier because it stated that 5 were available. Had an email saying mower was being delivered via DX Freight. Had an email next day saying that mower would not be in stock for another 4 weeks and would I like to wait or have a refund . Refund requested ,let's see how long that takes .

Ordered a lawn mower to find it wasn’t in stock and no idea how long I would wait for delivery. At the same time ordered a strimmer, that got returned back to them, did eventually get it, but it took several weeks to arrive Communication was bad at best, no a great experience

I ordered a drive belt from Mowers on line. The belt was wrong - too small. The belt was indicated that it would. These things happen and I’m not griping about that. However, trying to get a refund is a challenge. First, you can’t call mowers on line to talk about parts. Parts can only be ordered via email. I emailed on a Saturday, 3 days later still no reply. I tried to call the service line. Held in a queue which wasn’t getting smaller so hung up. I then emailed to return the belt. The returns process necessitates that a returns number has to sent via email in order to start the process. To date, no returns email has been received. As a last resort I called the mower sales line. I was 3rd in the queue, then 2nd and then 1st at which point the line stared to ring. After nearly 6 minutes I hung up. The after sales service is truly shocking and shameful. Perspective buyers beware. Do yourselves a favour and spend your money elsewhere.

Ordered on 08/03/2024 website said 2 in stock and we would receive within 4 working days. Phoned them on 15/03/2024 was told they had meant to call but hadn't they hadn't got any Atco mowers but would send an equivalent by 20/03/2024. Phoned them on 22/03/2024 and was told it would be dispatched that day and we would receive on 25th or the 26th. Phoned them on 25/03/2024 to make sure it had been dispatched. Was told it hadn't been dispatched but would be that day and we would receive the same day. Phoned them on 26/03/2024 was told we would definitely receive that day. Needless to say it didn't arrive. Mower was finely delivered on 27/03/2024 but the driver just left it on the drive in the rain without knocking the door. Mower seems ok but the service was terrible.

The Mountfield mower was delivered with several scratches, when I reported this I was asked ‘which panels are damaged’, we will send replacements - not ‘please return the mower and we will rectify’. Mowers-on-line blamed the courier, yet there were no marks on the packaging and the positions of the scratches led me to believe that they were not due to movement in transit. I was told that all machines were given a PDI before dispatch - this I very much doubt, as the damage was clearly visible. Finally, there was a grey moulding in the box with the mower, an image of which was in the instructions, but no information as to what it was or if it had to be fitted, then where and how to fit it.

Held my payment for weeks. Told me that the mower was on its way from their warehouse. When it didn’t arrive on the delivery day I called them and was told that they didn’t have any. Then had to wait 5 days for a refund. Useless!

Absolutely terrible. Said had in stock and that it was sent, got an email saying it was not in stock, now three weeks later, not had anything, will never use again. ABSOLUTELY DO NOT ORDER FROM THEM.

To start with they won’t deliver to the area of Scotland where I live despite it being a mainland postcode and address and secondly despite my carefully checking the part I needed against the picture of the same part on their website they have managed to send the wrong part to my father’s address which for me involves a 200 mile round trip so I’m far from impressed

Respond to my query

Parts missing. Terrible customer service. Avoid. Edit 14th Feb: Haven’t received missing parts or any dispatch confirmation

Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!

Ordered new PCB for a Countax - was faulty as confirmed by the manufacturer. Waited for a replacement - gave up in the end and bought one off eBay as the grass needed cutting. Sent back with a proof of delivery back to 'Steve H' as confirmed on an email - have I received a refund - hell no. Now don't answer their phones - having to now to take it up with PayPal. Things shouldn't be this difficult.

still have not received this product despite my credit car account being charged on 6th June - two weeks ago!

Placed an order online for a Mountfield SP185 on Sunday 28/05. It was a bank holiday Monday, so after speaking to them I was told it would be delivered Wednesday (despatched on Tuesday). Received an email on Tuesday it's been despatched but without a tracking number. Not a problem, I'll give it a few days. Called on Friday to check on the delivery which had not yet arrived, I asked for a tracking number - was told "It's not DPD we don't give out a tracking number. Today is day 4 and should be delivered by the end of today if it hasn't been delivered yet". Up until now they couldn't tell me who it was despatched with, when it was coming or any other standard information you get from anywhere else you order from. Called up on Monday 05/06, option 1 just had a busy tone and was not accepting calls. Tried this on & off throughout the day, always the same engaged tone and no-one available to talk. Called up again on Tuesday 06/06, finally got through to someone who said they can see from the tracking number it was attempted delivery 31/05, 01/06 and 02/06 and no-one was home to accept the delivery and it was now on the way back to this company. It's not true delivery was attempted, they could not tell me the times it was attempted - though someone was home all day on each day. The person on the phone said they will check with DX if it can be 'redelivered' or they would send out the item again, and will call me back Wednesday 07/06 to let me know. Called up yet again Thursday 08/06, was told they cannot find the order or the tracking number. Eventually found the order and cannot see any delivery attempts, can only see it's gone missing. They're going to call DX and start an investigation and will update me when they hear back - I asked when this would be, was told "Well it depends how long until they reply to my email after I've emailed them". I then asked for the tracking number so I could view the tracking information myself, as I didn't believe they'd actually despatched the item, and I was told they don't have tracking numbers they just 'click a link'. I explained this is a little odd since I regularly get tracking numbers from DX - and suddenly she magically found a tracking number. This tracking number does not exist according to DX that I've spoken to myself. I truly believe Cheltenham Mowers / Mowers Online have simply marked the order as despatched to capture the funds and have thought they'll deal with getting the item into stock and despatched another time. I will not order from them again and would like a full refund if my item I ordered cannot be delivered as described.

Ordered my mountfield sp53h from mowers direct after looking online and seeing the price I should have known better, too good to be true if I had read the reviews first no way would I have bought from this company. After one week I began to chase them up was told the courier was picking it up asked who the courier was and a tracking number the guy couldn't tell me the tracking number and will get onto them waited until following day read the reviews at which point I began to worry about my £400 luckily I used my credit card. When I rang again I asked him why I had not received the tracking number if the courier had it again was fobbed of by oh I will get onto them and get back to you within the hour waited two hours then rang again this time spoke to a female colleague who told me he was busy on the phone and that he would phone back I knew at this point there was no mower and I demanded my money back I was told to send an email to that effect. The email was short if I didn't receive my money back within 3 working days I would instruct the credit card company to do a Section 75 to recover the money. The email back was prompt your refund is being processed I received the money back within one working day and that is the reason why I actually gave 1 star