Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
I have yet to receive this order, I was assured delivery was in 3 to 5 days not 3 to 5 weeks.
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2 May 2024
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I haven’t used much yet so I don’t know
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2 May 2024
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goods not received
they never answer phone when they do just pass the buck I've been chasing FedEx for a week who say they have tried to delivery 3 times had no correspondence from them say I need to contact company ... company say I need to track with FedEx both blame each other and I've no mower
to say the least I'm not amused
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Answer by mowers-online.co.uk
2 May 2024
Hi,
Thanks for your review. FedEx have attempted delivery of your item three times now and it is now on it's way back to us. We have also tried to call you several times to rearrange delivery but we have yet to speak to you. As you will appreciate it is not possible for them to keep trying to deliver your parcel an infinite amount of times and unfortunately with such high value products it is not possible to leave them safe.
Kind regards
The Mowers Online Team
1 May 2024
Verified review
No reply to emails!
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Answer by mowers-online.co.uk
1 May 2024
Hi,
Thanks for your review. You purchased a Mountfield fuel cap from us which was ordered and dispatched on the same day and I understand that you are very happy with it. The emails you are referring to are separate emails relating to advice on your carburettor. This email should have been addressed to our parts team on parts@mowers-online.co.uk
Unfortunately we are unable to provide detailed technical advice on specific issues and your local garden machinery dealer may be in the best position to advise you in cases such as this.
Our parts team can only provide guidance on which parts will fit you machine providing that we are given the make, model and serial number of both the mower and the engine itself. Trying to identify the correct parts from a photograph of an old gasket and cover is impossible.
We hope you understand.
Kind regards
The Mowers Online Team
Far too long in dispatching the products. Then after that delivery took far to long!
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26 Apr 2024
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Poor customer service
Ordered 2 weeks ago. Many phone calls and emails sent chasing. Never responded and still yet to be delivered!!
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26 Apr 2024
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Expensive part and two week wait
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24 Apr 2024
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Received fairly expensive part for lawnmower but was faulty. Contacted them by phone and explained bur was asked to send email. Had no reply over 2 weeks and had to get part repaired to enable me to use it. Would not recommend
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24 Apr 2024
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24 Apr 2024
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Fast delivery, poor follow up on issues.
Initially very impressed with the speed of delivery and with customer service response when the lawnmower I ordered was missing a bolt. Customer service responded immediately saying they would send a bolt out to me which I was happy with. The bolt never turned up and now they are not responding. In the end, I resolved it myself as I need to get the grass cut. Not what you expect when spending 100s of pounds.
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22 Apr 2024
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Found the website easy to order from. 11 days later nothing around, emailed parts and sales for help but nothing came back, very poor!
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20 Apr 2024
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Still waiting for mower after 4 weeks despite Web page indicating inventory stock. No answers to emails from customer service.
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18 Apr 2024
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Order hasn’t arrived, Iv had no reply to emails and can’t get through to them on the phone. Wasted my money and my time, very unhappy customer
Poor communication, still waiting for the purchased item to arrive. Very disappointed with the handling of the sale
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17 Apr 2024
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17 Apr 2024
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Part does not fit... return and refund required
The item I ordered arrived promptly, which is good.
Unfortunately it does not fit my mower.
I have sent an email to mowersonline (they will not answer parts enquiries by phone) with photographic evidence the part does not fit and requested a refund.
As yet they have not even acknowledged receipt of my email.
I will give them a few more days and then seek redress through my credit card company.
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Answer by mowers-online.co.uk
19 Apr 2024
Hi,
We have tried to contact you via email and we are waiting for a response from you. The gasket you have been supplied with is the correct gasket for the models listed on the product page but it is clear from the photographs you have supplied that it will not fit. In our email we asked for the serial number of the mower and the serial number of the engine (stamped onto the block). Once we have these we will speak to the techncial specialists in Mountfield to identify the correct gasket for your mower. In the meantime if you could return the incorrect gasket and we will refund your postage cost.
Kind regards
The Mowers Online Team
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