Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Far too long in dispatching the products. Then after that delivery took far to long!
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26 Apr 2024
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Poor customer service
Ordered 2 weeks ago. Many phone calls and emails sent chasing. Never responded and still yet to be delivered!!
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24 Apr 2024
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Received fairly expensive part for lawnmower but was faulty. Contacted them by phone and explained bur was asked to send email. Had no reply over 2 weeks and had to get part repaired to enable me to use it. Would not recommend
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24 Apr 2024
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22 Apr 2024
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Found the website easy to order from. 11 days later nothing around, emailed parts and sales for help but nothing came back, very poor!
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20 Apr 2024
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Still waiting for mower after 4 weeks despite Web page indicating inventory stock. No answers to emails from customer service.
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18 Apr 2024
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Order hasn’t arrived, Iv had no reply to emails and can’t get through to them on the phone. Wasted my money and my time, very unhappy customer
Poor communication, still waiting for the purchased item to arrive. Very disappointed with the handling of the sale
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17 Apr 2024
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16 Apr 2024
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15 Apr 2024
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15 Apr 2024
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15 Apr 2024
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10 Apr 2024
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9 Apr 2024
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8 Apr 2024
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Respond to your customers.
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8 Apr 2024
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The order was made on the 23 March when their web site showed that 5 mowers were available. I was informed that this was an error. The deluvery now is estimated to be the 25 April.
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8 Apr 2024
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Communication would be a great help. Placed an order over 2 weeks ago, received confirm of order and money was taken from my card on the same day. We have not had any corespondence since on what is happening with our purchase. Have tried ringing many times, the phone system puts you in a queue which when you reach the final stage just rings, was on the phone over 35 minutes on one occasion. Have emailed twice and no reply. Not at all impressed with the service and the only reason for giving one star is thats its only way to leave a review.
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7 Apr 2024
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Still waiting for my product After three weeks
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Answer by mowers-online.co.uk
9 Apr 2024
Hi,
Thanks for your review. Your item was ordered on the 24.03.24 and shipped on the 25.03.24 via Royal Mail but it would appear that your item has been lost in the Royal Mail system.
We have issued a refund.
Please accept our apologies for any inconvenience caused.
Kind regards
Mowers Online
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