Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
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Reviews for mowers-online.co.uk
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31 May 2023
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31 May 2023
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Good price and quick delivery
The price for a front wheel for a Honda mower was lower than other suppliers, the wheel was a genuine item and delivery was quick. I was most impressed by the service.
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31 May 2023
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The website said the item was compatible with my mower but when it turned up it did not fit
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Answer by mowers-online.co.uk
31 May 2023
Hi,
Thanks for taking the time to leave a review. You ordered a genuine fuel cap for a Briggs and Stratton engine. Our product page provides detailed information on the models it fits and this information was supplied to us by Briggs and Stratton themselves.
However, your purchase is covered by our 90 day money back guarantee so please return it for a full refund.
Kind regards
The Mowers Online Team
31 May 2023
Verified review
Service was excellent. Ordered and received in two days and kept fully informed regarding delivery.
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30 May 2023
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Poor after-sales actions.
I was sent a "money off your first purchase" email after I had made my first purchase - very annoying. Mower arrived with a bent axle. Notified after sales about both these matters but had no response to either email. Will not use this company again.
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30 May 2023
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30 May 2023
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30 May 2023
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Friendly service
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30 May 2023
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Great prices, speedy delivery, well packaged and easy to use website.
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30 May 2023
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Very easy ordering process and delivered on time.
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30 May 2023
Verified review
Good website and product but letdown by very poor delivery company who left the mower on our driveway and didn't knock on our door even though we were in. Luckily it wasn't stolen before we found it.
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