mowers-online.co.uk

Reviews:

Prompt delivery, good communication, correct item. Thank you

Great advice given over the phone, ordered online, arrived the next day.

A good price and great next day free delivery

Very quick delivery.

Easy website. Good product range and prices. Delivered as promised

Awesome stock, even for difficult to find items (mower hubcap!). Fast delivery and reliable service. Can't fault them.

Placed an order online for a Mountfield SP185 on Sunday 28/05. It was a bank holiday Monday, so after speaking to them I was told it would be delivered Wednesday (despatched on Tuesday). Received an email on Tuesday it's been despatched but without a tracking number. Not a problem, I'll give it a few days. Called on Friday to check on the delivery which had not yet arrived, I asked for a tracking number - was told "It's not DPD we don't give out a tracking number. Today is day 4 and should be delivered by the end of today if it hasn't been delivered yet". Up until now they couldn't tell me who it was despatched with, when it was coming or any other standard information you get from anywhere else you order from. Called up on Monday 05/06, option 1 just had a busy tone and was not accepting calls. Tried this on & off throughout the day, always the same engaged tone and no-one available to talk. Called up again on Tuesday 06/06, finally got through to someone who said they can see from the tracking number it was attempted delivery 31/05, 01/06 and 02/06 and no-one was home to accept the delivery and it was now on the way back to this company. It's not true delivery was attempted, they could not tell me the times it was attempted - though someone was home all day on each day. The person on the phone said they will check with DX if it can be 'redelivered' or they would send out the item again, and will call me back Wednesday 07/06 to let me know. Called up yet again Thursday 08/06, was told they cannot find the order or the tracking number. Eventually found the order and cannot see any delivery attempts, can only see it's gone missing. They're going to call DX and start an investigation and will update me when they hear back - I asked when this would be, was told "Well it depends how long until they reply to my email after I've emailed them". I then asked for the tracking number so I could view the tracking information myself, as I didn't believe they'd actually despatched the item, and I was told they don't have tracking numbers they just 'click a link'. I explained this is a little odd since I regularly get tracking numbers from DX - and suddenly she magically found a tracking number. This tracking number does not exist according to DX that I've spoken to myself. I truly believe Cheltenham Mowers / Mowers Online have simply marked the order as despatched to capture the funds and have thought they'll deal with getting the item into stock and despatched another time. I will not order from them again and would like a full refund if my item I ordered cannot be delivered as described.

Very fast, efficient service including an item which I had to return. Refund dispatched to me immediately.

Answer your phones /emails/live chats. And let customers know your mowers are out of stock take your money then make you wait nearly a month. I’m £500 out of pocket as had to hire gardener twice.

Just keep doing what you are doing.great service

No more trailing lead, whoopee.

All good, very quick

Brilliant website; easy contact by phone; first rate "joined up" delivery service. Couldn't be better.

Parts in stock and delivery next day, postage inclusive! What more can you want?

Amazing company

The part for my lawn mower I ordered said online it will fit. It was delivered within a week and nothing like the original part and doesn’t fit the lawn mower. Currently waiting for their response

Mix up with the initial order, but resolution was swift and efficient.