Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for mowers-online.co.uk
Filter
Rating
Sort by
Latest first
2 Jun 2023
Verified review
Excellent service. Placed order late afternoon and order delivered next day.
Report review
2 Jun 2023
Verified review
Errors and Contact
A mower was supplied with a smaller battery than ordered (and that was £70 cheaper). Contact has been difficult (e-mail not answered, long wait times on phone) and have promised to rectify the overcharge - so far after 8 days, still waiting.
Report review
2 Jun 2023
Verified review
Extremely fast service
Report review
1 Jun 2023
Verified review
Fast delivery
Report review
1 Jun 2023
Verified review
fast and efficient
Report review
31 May 2023
Verified review
Simple store to shop in online and with free postage and quick shipping what's not to like!
Report review
31 May 2023
Verified review
Super service and prompt delivery
Report review
31 May 2023
Verified review
These people need sharpen their act up or they are going to suffer by their own inaction.
I have written on 2 separate occasions asking for a delivery date from these people and to date I have had no response from them. My order was submitted and paid for 10 days ago and I would like to think that they would have had the courtesy and good business manners to keep their customers appraised of the progress of their order. This purchase is not a small one and you would like to think that as a small family business these people would be going all out to provide great customer service - customers are at the heart of all businesses and as you sow; so shall you reap. You can and should do much better.
Report review
31 May 2023
Verified review
Delivery was prompt however it would be nice if emails were acknowledged.
Report review
31 May 2023
Verified review
Report review
31 May 2023
Verified review
Report review
31 May 2023
Verified review
Report review
31 May 2023
Verified review
PLACED ORDER ON 21 MAY, NEVER RECIEVED GOODS, NO ONE ANSWERS THE PHONE OR RESPONDS TO EMAILS, SO MONEY DOWN THE DRAIN
Report review
31 May 2023
Verified review
Great web site, easy to order, quick delivery, competitive pricing
Report review
31 May 2023
Verified review
Report review
31 May 2023
Verified review
Good price and quick delivery
The price for a front wheel for a Honda mower was lower than other suppliers, the wheel was a genuine item and delivery was quick. I was most impressed by the service.
Report review
31 May 2023
Verified review
The website said the item was compatible with my mower but when it turned up it did not fit
Report review
Answer by mowers-online.co.uk
31 May 2023
Hi,
Thanks for taking the time to leave a review. You ordered a genuine fuel cap for a Briggs and Stratton engine. Our product page provides detailed information on the models it fits and this information was supplied to us by Briggs and Stratton themselves.
However, your purchase is covered by our 90 day money back guarantee so please return it for a full refund.
Kind regards
The Mowers Online Team
31 May 2023
Verified review
Service was excellent. Ordered and received in two days and kept fully informed regarding delivery.
Report review
30 May 2023
Verified review
Poor after-sales actions.
I was sent a "money off your first purchase" email after I had made my first purchase - very annoying. Mower arrived with a bent axle. Notified after sales about both these matters but had no response to either email. Will not use this company again.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.