Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Mowers online never kept me informed with a delivery date for my mower. I had to phone and email them , to be told there was a delay on it. So I cancelled my order . Then it took another 9 days to get my my refund. That was after me emailing and phoning them numerous times ! Because of lack of communication i would not recommend them .
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20 Sept 2023
Verified review
Ordered brushcutter£509 money taken with extortionate delivery charge £60 then no delivery date had to phone them to find out where it was only to be told they didn't have one till November. Asked for my money back on the16th and still not received it phone again on the 19th and they said it was in hand .Not a very good service.
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22 May 2023
Verified review
Honda Brushcutter
I bought a Honda Brushcutter mid April 2023. It has broken down, no-one appears to be answering telephone calls and the email sent is currently unanswered. Very very poor service which may well result in me taking legal action and reporting them to Trading Standards. Disappointing in the extreme!
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Answer by mowers-online.co.uk
22 May 2023
Hi,
We've checked our records and the first and only email we have ever received from you was sent just 20 minutes before you left this review so apologies for not providing an instant response.....
We have tried to call and email you this afternoon without success. If you can contact us we will do our very best to resolve the issue for you.
Kind regards
The Mowers Online Team
3 Sept 2023
Verified review
Goods not received yet despite ordering two weeks ago 20th August and displaying in stock on website.
Tried calling, always engaged, two emails to parts dept. Nothing!!
Avoid this company.
Needed line for village churchyard clean up day yesterday. Very disappointed
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30 May 2023
Verified review
Poor after-sales actions.
I was sent a "money off your first purchase" email after I had made my first purchase - very annoying. Mower arrived with a bent axle. Notified after sales about both these matters but had no response to either email. Will not use this company again.
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2 Oct 2023
Verified review
delivery turned up in good time but This company will not provide you with a correct invoice, do not get back to you and 3 month after repeat calls and emails and still no correct invoice. Thinking of Reporting to HMRC for falsifying invoices.
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6 Sept 2023
Verified review
When I placed the order 2weeks ago they had one in stock, as I need it urgently, hence why I placed the order, only to find they don’t have stock and haven’t received my part or been given any idea when, which is a shame as it’s my first order
The goods i ordered never came, but money taken, i emailed twice to ask why, no reply, i rang several times no-one answered, left a message for them to contact me and they didn't! Had my money back via paypal! I would not recommend them
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26 May 2023
Verified review
Item sent but chosen courier has failed to deliver, and no delivery options. mowers online haven’t responded to 3 emails and deal with the issue. No response from them at all.
Will have to try and claim my £86 back on my credit card.
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22 Oct 2023
Verified review
I ordered a petrol filter for my Alko scarifier. An in stock item according to the web site which took two and half weeks to arrive and when it did it was the wrong part! Not a great deal of difference between the two 😏.
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3 Sept 2023
Verified review
Had part on website after 7 days no part arrived
Contacted them and said website had not be updated so cancel it another 7 days have not received refund contacted them again and said refund was in a queue
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8 Oct 2023
Verified review
uselss -machine sent with wrong parts - can't use - time wasters!
cannot even send a ehdge trimmer with 3 parts to the assemby and get all 3 right. Obviously wrong handle sent. No one to answer phone on a weekend - I imagine most customers assemble on a weekend
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29 Aug 2023
Verified review
Send correct component ,and answer my email.
Send correct component ,and answer my email asking them to correct it.
Warning - there is no facility to actually speak to a human being by phone if you have ordered via their website.
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1 Aug 2023
Verified review
Poor customer service
My mower arrived very quickly was damaged in transit and it took mowers-online a week to contact the supplier, eventually I had to arrange the exchange with the supplier.
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3 Jun 2023
Verified review
No refund on my mistaken order. I then ordered the correct mower,which I can't use because the battery is jammed in the charger. I have had no contact from anyone.
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18 Oct 2023
Verified review
Send the items that have been ordered, the website shows the items are in stock and I not received all of the order. The order was placed three weeks ago.
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18 Apr 2024
Verified review
Order hasn’t arrived, Iv had no reply to emails and can’t get through to them on the phone. Wasted my money and my time, very unhappy customer
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19 Jul 2023
Verified review
ordered two items - one arrived - the other had to send 2 chasing emails and then call - wen a nice lady sorted it out and i got my second item
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16 Oct 2023
Verified review
Mower arrived 14 days after ordering
They are a job to contact as never answered the phone
Had to ring cobra myself and sort it out !
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26 Oct 2023
Verified review
Placed order in-line. Only half the order was shipped. Unable to contact them by phone and not bothering to reply to my emails.
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