mowers-online.co.uk
Reviews:

1,355 reviews in the last 12 months13,152 total reviews  

4.39
Good

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Top positive review

24 Apr 2024
 Verified review
Ease of ordering. Bit of an issue when it arrived on two pallets. I’m in a wheel chair so struggled to unpack on my own.

Top negative review

22 Jun 2023
 Verified review
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
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Reviews for mowers-online.co.uk

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AW
Andy W.
Reading
26 Mar 2024
 Verified review

Poor communication over delivery

Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money. I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow up email t them I haven't heard anything back from them so still no mower
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28 Mar 2024
 Verified review

No oil received with mower

As part of the order there was a bottle of oil included in the price. I reported that this was NOT included when mower was delivered. I have since communicated several times via email to explain that the oil has still not been received. The response so far from the sales team is that it is always posted separately. Once again I have let them know nothing has been received. I also note I am not the only customer to raise this complaint. What I would like is for the oil to be received or a refund for the same.
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11 Apr 2024
 Verified review

Delivery issues

I’ve had to give only three stars because we had so much trouble with your delivery provider - DX. The mower was scheduled for delivery on a Thursday but did not arrive until the following Monday, and even then not at the time we were promised. We spent a number of days in the house, waiting for deliveries that never came. We had to phone DX to find out what was going on.
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Answer by mowers-online.co.uk
11 Apr 2024
Hi, Thanks for your review. We are sorry to hear of the issues you had with our couriers, DX. We have passed your comments back to them in the hope that this sort of issue can be avoided in the future. Kind regards The Mowers Online Team
20 Mar 2024
 Verified review

Lack of communication

Once placed order never heard anything for several days, I called them and they said it’d be with me in a couple of days, still nothing then chased again. Finally arrived.
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Answer by mowers-online.co.uk
20 Mar 2024
Hi, Thank you for you review. Having checked our email records we can see that you received your order confirmation within a few seconds of placing your order however, we did experience a delay of a few days in getting your order to you due to the popularity of the model you ordered and we would like to apologies for that. Kind regards The Mowers Online Team
6 Apr 2024
 Verified review
The petrol can was not delivered with the mower! You really do need to be able to obtain petrol with a petrol lawnmower. Just saying!!
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Answer by mowers-online.co.uk
6 Apr 2024
Hi, Thanks for taking the time to leave a review. You ordered a lawn mower and starter kit from us and as you will appreciate both these items come in large boxes. Unfortunately during delivery these boxes can sometimes be separated in the carrier network and arrive on different days. We could put everything into one huge box but that would require a huge amount of additional cardboard to be used (not very environmentally friendly) and it would add significant additional cost to the product which most customers won't pay for. Kind regards The Mowers Online Team
28 Mar 2024
 Verified review
Still waiting for order
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3 Apr 2024
 Verified review
Chose this supplier because it stated that 5 were available. Had an email saying mower was being delivered via DX Freight. Had an email next day saying that mower would not be in stock for another 4 weeks and would I like to wait or have a refund . Refund requested ,let's see how long that takes .
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1 Apr 2024
 Verified review
Ordered a lawn mower to find it wasn’t in stock and no idea how long I would wait for delivery. At the same time ordered a strimmer, that got returned back to them, did eventually get it, but it took several weeks to arrive Communication was bad at best, no a great experience
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31 Mar 2024
 Verified review

Woefully poor service - AVOID

I ordered a drive belt from Mowers on line. The belt was wrong - too small. The belt was indicated that it would. These things happen and I’m not griping about that. However, trying to get a refund is a challenge. First, you can’t call mowers on line to talk about parts. Parts can only be ordered via email. I emailed on a Saturday, 3 days later still no reply. I tried to call the service line. Held in a queue which wasn’t getting smaller so hung up. I then emailed to return the belt. The returns process necessitates that a returns number has to sent via email in order to start the process. To date, no returns email has been received. As a last resort I called the mower sales line. I was 3rd in the queue, then 2nd and then 1st at which point the line stared to ring. After nearly 6 minutes I hung up. The after sales service is truly shocking and shameful. Perspective buyers beware. Do yourselves a favour and spend your money elsewhere.
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Answer by mowers-online.co.uk
31 Mar 2024
Hi, Thank you for your review. Having checked our records we can see that you emailed us at 7.17pm on Good Friday evening. Unfortunately our customer service team are not working over the long bank holiday weekend so they didn't get a chance to respond to you before you left your review. To return the item under our 90 day money back guarantee please post it back to us with your order number and we will refund you as soon as we receive the product. Kind regards The Mowers Online Team
1 Apr 2024
 Verified review

Atco mower

Ordered on 08/03/2024 website said 2 in stock and we would receive within 4 working days. Phoned them on 15/03/2024 was told they had meant to call but hadn't they hadn't got any Atco mowers but would send an equivalent by 20/03/2024. Phoned them on 22/03/2024 and was told it would be dispatched that day and we would receive on 25th or the 26th. Phoned them on 25/03/2024 to make sure it had been dispatched. Was told it hadn't been dispatched but would be that day and we would receive the same day. Phoned them on 26/03/2024 was told we would definitely receive that day. Needless to say it didn't arrive. Mower was finely delivered on 27/03/2024 but the driver just left it on the drive in the rain without knocking the door. Mower seems ok but the service was terrible.
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16 Mar 2024
 Verified review

Scratches on a new lawn mower

The Mountfield mower was delivered with several scratches, when I reported this I was asked ‘which panels are damaged’, we will send replacements - not ‘please return the mower and we will rectify’. Mowers-on-line blamed the courier, yet there were no marks on the packaging and the positions of the scratches led me to believe that they were not due to movement in transit. I was told that all machines were given a PDI before dispatch - this I very much doubt, as the damage was clearly visible. Finally, there was a grey moulding in the box with the mower, an image of which was in the instructions, but no information as to what it was or if it had to be fitted, then where and how to fit it.
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Answer by mowers-online.co.uk
17 Mar 2024
Hi, Thank you for your review. I am sorry that you were given the wrong advice by a new member of our team. We will be in touch with you very shortly to either provide you with a replacement or a full refund. Kind regards The Mowers Online Team
9 Apr 2024
 Verified review

Delivery process poor.

Invested in a ride on tractor mower and was pleased with purchase. Waited for confirmation of despatch and this happened quickly but then nothing else. Chased up with company to see when tractor would be delivered and they said that they would look into it. Received an email saying it would be despatched shortly and then courier would be in touch. None of this happened and we started to think maybe we'd been scammed. Tractor then arrived at 8am one morning without warning. Slight damage to a piece of plastic but just relieved it got here at all. Probably wouldn't buy from them again.
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Answer by mowers-online.co.uk
10 Apr 2024
Hi, Thanks for taking the time to leave a review and please accept our apologies for any inconvenience caused. The Cobra tractor you ordered from us was sent to you directly by Cobra (all Cobra tractors are sent directly to customers) and we have passed your comments back to Cobra for review. Kind regards The Mowers Online Team
8 Apr 2024
 Verified review
Communication would be a great help. Placed an order over 2 weeks ago, received confirm of order and money was taken from my card on the same day. We have not had any corespondence since on what is happening with our purchase. Have tried ringing many times, the phone system puts you in a queue which when you reach the final stage just rings, was on the phone over 35 minutes on one occasion. Have emailed twice and no reply. Not at all impressed with the service and the only reason for giving one star is thats its only way to leave a review.
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22 Mar 2024
 Verified review
Held my payment for weeks. Told me that the mower was on its way from their warehouse. When it didn’t arrive on the delivery day I called them and was told that they didn’t have any. Then had to wait 5 days for a refund. Useless!
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21 Mar 2024
 Verified review
Absolutely terrible. Said had in stock and that it was sent, got an email saying it was not in stock, now three weeks later, not had anything, will never use again. ABSOLUTELY DO NOT ORDER FROM THEM.
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Answer by mowers-online.co.uk
21 Mar 2024
Hi, Thanks for leaving a review. Unfortunately when we checked the item before despatch we noticed that it was damaged so we contacted you via email to inform you of the situation and ask if you wanted to wait until new stock arrives at the end of March or receive a full refund. To date we have not received a response from you. If you could let us know what you want to do by email sales@mowers-online.co.uk we will get the matter resolved for you. Kind regards The Mowers Online Team
1 Apr 2024
 Verified review
To start with they won’t deliver to the area of Scotland where I live despite it being a mainland postcode and address and secondly despite my carefully checking the part I needed against the picture of the same part on their website they have managed to send the wrong part to my father’s address which for me involves a 200 mile round trip so I’m far from impressed
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8 Apr 2024
 Verified review
The order was made on the 23 March when their web site showed that 5 mowers were available. I was informed that this was an error. The deluvery now is estimated to be the 25 April.
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9 Apr 2024
 Verified review
Ordered a hayter chain. They sent me two other chains that didn’t fit. Contacted them and they said they will look into it. A week later and two chasers still no response.
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19 Mar 2024
 Verified review
Despite all the lies to the contrary still waiting for the oil to start my lawn mower. Gave up and went out and purchased SAE30 oil. Hopeless company to deal with.
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Answer by mowers-online.co.uk
22 Mar 2024
Hi, We need to point out that we have already sent you two replacement bottles of oil and very strangely both have not been delivered to you. As a result we have raised a complaint with Royal Mail and asked them to investigate. Kind regards The Mowers Online Team
17 Mar 2024
 Verified review
When you say you will ring back THEN RING BACK.
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Answer by mowers-online.co.uk
17 Mar 2024
Hi, Thanks for your review. We think it would be useful to mention that you ordered the wrong cable for your mower and when you contacted us we got the details of the mower from you and sent you the correct cable by return. We are sorry that the team didn;'t manage to contact you to discuss the return of the original cable. Having checked our records I can see that they did attempt to call twice without success but we will ensure that they contact you via email to arrange the return of the original cable. Kind regards The Mowers Online Team