mowers-online.co.uk

Reviews:

Fast delivery, well packaged. Happy customer. Only problem for me was the weight of the box ...being an older lady it was a struggle..perhaps give advise that help may be required by some people?

very good

Recently ordered a mower and quick delivery. Product had slight damage to casing. Took a while to get through to company and after chasing they agreed to send replacement casing. Had to chase again for confirmation of despatch but now received mower up and running and working well. Staff are friendly and helpful when you can finally get through. I believe the company should employ additional staff to deal with incoming phone calls to avoid customers having to keep chasing company and waiting for a long while in queue.

Good service and good merchandise. I'd buy again.

Had a complication with an accessory part I ordered for my mower. It's taken ages to get a response and still unresolved. Contacting by email is unresponsive and contacting by phone left hanging on in a queue for ages. Very poor customer service. First time using them so very poor first impression.

Excellent product , delivered on time with care . Prior to receiving the product I spoke with customer care and they offered excellent support

Prompt delivery

Quick delivery when dispatched but poor communication as to when it would be dispatched.

The initial order was sent promptly but went missing on its way to me. I emailed to make them aware and a fresh order appeared at my door the next day.... Things can go wrong but it's how you deal with it that's key.

The Honda cable supplied is not the right cable, I have emailed Emma with pics and not heard back

I purchased a lawn mower which arrived over 2 weeks ago. On unboxing it I discovered the wheel was broken making the lawnmower unusable. I instantly contacted them by email and phone with photos. They confirmed they would send out a replacement wheel. Still waiting over 2 weeks later with a lawnmower that may as well be a door stop. I have re emailed on a number of occasion with no reply from them. If I don't get a response soon I will be taking it up with my credit card company, and I'm so glad I paid using that method. I'm aware that the consumer rights act say the consumer shouldn't be inconvenienced, and I certainly have been. Customer services from this firm really need to improve

Everything from ordering to delivery was great

Easy web site for use. Good prices and free delivery