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Top positive review
23 Jul 2023
Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD.
This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Poor communication, still waiting for the purchased item to arrive. Very disappointed with the handling of the sale
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26 Apr 2024
Verified review
Poor customer service
Ordered 2 weeks ago. Many phone calls and emails sent chasing. Never responded and still yet to be delivered!!
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2 days ago
Verified review
The Honda cable supplied is not the right cable, I have emailed Emma with pics and not heard back
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Answer by mowers-online.co.uk
2 days ago
Dear Mr Price,
We can see from our records that Emma did email you five days ago asking you to provide her with the model and serial number of your machine so she can assist you in finding the right part but to date she has not received a response.
We can't help you unless you provide us with the information we need to identify the correct part.
Kind regards
The Mowers Online Team
12 days ago
Verified review
I have yet to receive this order, I was assured delivery was in 3 to 5 days not 3 to 5 weeks.
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10 days ago
Verified review
The order was never dispatched. I therefore sought a refund, which they did eventually pay.
Far too long in dispatching the products. Then after that delivery took far to long!
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4 days ago
Verified review
Very poor service.
Product not arrived and no correspondence from them.
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1 May 2024
Verified review
No reply to emails!
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Answer by mowers-online.co.uk
1 May 2024
Hi,
Thanks for your review. You purchased a Mountfield fuel cap from us which was ordered and dispatched on the same day and I understand that you are very happy with it. The emails you are referring to are separate emails relating to advice on your carburettor. This email should have been addressed to our parts team on parts@mowers-online.co.uk
Unfortunately we are unable to provide detailed technical advice on specific issues and your local garden machinery dealer may be in the best position to advise you in cases such as this.
Our parts team can only provide guidance on which parts will fit you machine providing that we are given the make, model and serial number of both the mower and the engine itself. Trying to identify the correct parts from a photograph of an old gasket and cover is impossible.
We hope you understand.
Kind regards
The Mowers Online Team
Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money.
I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow up email t them I haven't heard anything back from them so still no mower
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