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Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
Tried to order replacement parts for my Air Sense 10 and it was borderline impossible to figure out which part I should get. So I ordered the wrong (and not cheap) part.
Talked to customer service on the phone and they were extremely helpful and resolved my problem immediately.
Recommendation: fire the website designer. Replace with the person in charge of customer service.
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21 Jun 2023
Verified review
Very quick service
Arrived over night. Great service.
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21 Jun 2023
Verified review
advice on products
Every person I spoke to was very friendly and helpful
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21 Jun 2023
Verified review
Resmed
Arrived on time Good price
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20 Jun 2023
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19 Jun 2023
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19 Jun 2023
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19 Jun 2023
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19 Jun 2023
Verified review
Helpful staff quick delivery
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18 Jun 2023
Verified review
Pillow was sent out quickly. However I didn't find it at all comfortable.
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